Customer Support Executive - D2C

West Delhi

Work Setup: Work from Office (Mon–Fri), Work from Home (Sat)

Experience: 06 months - 1 Year

Employment Type: Full-Time

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Key Responsibilities:

• Handle daily customer queries through DMs, comments, emails, and calls with clarity, empathy, and promptness

• Flag frequently asked questions, product-related concerns, and common complaints for internal team awareness

• Coordinate with internal teams (marketing, ops, product) to resolve customer issues smoothly and quickly

• Share weekly insights on customer sentiment, recurring issues, and suggestions to improve CX and content

• Ensure a consistent and positive customer experience across platforms

• Contribute ideas for improving community engagement and retention

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Requirements:

• 06 months-1 year of experience in a D2C brand (preferably in beauty, fragrance, or lifestyle)

• Strong verbal and written communication skills

• Passionate about the beauty/fragrance/lifestyle space

• Comfortable using Instagram, WhatsApp, email, and basic customer service tools

• Proactive, organized, and detail-oriented

• Based in West Delhi (mandatory)

• Comfortable working in a fast-paced, startup environment