Customer Support Executive

We are looking for:

Exciting times lie ahead! At Collegedunia, one of the leading educational portals, we are currently

looking for a talented individual to join our innovative and passionate team.

Responsibilities and Duties:

● Respond to customer queries via email using the Zoho Desk platform.

● Understand complaints clearly and ask relevant follow-up questions.

● Gather necessary proofs like screenshots or error messages from users.

● Coordinate with internal teams for technical clarification or issue escalation.

● Troubleshoot issues with a problem-solving approach.

● Ensure timely and satisfactory resolution of customer problems.

● Maintain professional and clear communication at all times.

● Follow company SOPs and support workflows.

● Meet performance targets such as response time, resolution rate, and customer satisfaction.

Requirements

● Communication Skills: Excellent written and verbal communication in English.

● Technical Aptitude: Basic understanding of software applications and ability to grasp

technical issues.

● Problem-Solving Skills: Ability to analyze issues and provide logical resolutions.

● Tools Knowledge: Familiarity with helpdesk platforms (Zoho Desk, Zendesk, etc.) is a plus.

● Team Collaboration: Ability to work closely with cross-functional teams.

Location

Gurgaon

Budget

Upto 20k Per month