Customer Support cum Process Coordinator Executive

Location:

Working Hours:

Experience:

Salary:

About the Role:

We are looking for a proactive and detail-oriented executive to manage customer interactions and coordinate internal processes. This hybrid role involves handling customer support via WhatsApp and email, collecting consumer feedback, managing online reputation (ORM), and assisting in influencer scouting.

Key Responsibilities:

Customer Support & ORM:

• Respond to customer queries on WhatsApp and email.
• Resolve order, product, and service-related issues .
• Monitor brand online reputation management.

Consumer Feedback Collection:

Reach out to customers post-purchase for reviews and testimonials.

Influencer Scouting & Coordination:

• Research and identify relevant micro/macro influencers across Instagram, YouTube, etc.
• Maintain influencer databases, outreach logs, and coordinate initial touchpoints.

Requirements:

• 1–2 years of experience in customer support, digital marketing coordination, or related roles.
• Strong written communication skills (English & Hindi preferred).
• Hands-on experience with WhatsApp Business, Gmail, Google Sheets/Excel.
• Ability to multitask and manage workflows independently.

What We Offer:

• Dynamic work environment in the wellness & beauty industry.
• Opportunity to work cross-functionally with marketing, operations, and influencer teams.
• Learning and growth opportunities within a fast-paced, consumer-centric brand.