Customer Support Chat-Process

COMPANY NAME- VAANI INFOSYSTEMS PVT LTD

Process name-PayU

Working days- 6 days working

Job Title: Customer Support Executive (Chat Process)
Location: Sector-18, Gurgoan
Department: Customer Service

Immediate joiner
Key Responsibilities:

• Respond to customer queries regarding financial services (e.g., digital payments, banking solutions) via live chat in a prompt and professional manner.
• Provide assistance with account issues, transaction disputes, loan applications, payment queries, and other FinTech-related inquiries.
• Troubleshoot and resolve issues related to digital platforms, payment gateways, and online transactions.
• Escalate complex technical or financial issues to specialized teams for resolution.
• Document customer interactions and update records in the CRM system, ensuring accurate and timely information is recorded.
• Stay informed on the latest financial regulations, digital payment trends, and the company’s evolving financial products and services.
• Handle multiple chat sessions simultaneously, maintaining a high level of service and accuracy.
• Assist customers with financial advice on product use, ensuring compliance with industry regulations.
• Provide feedback to the product and development teams to help improve the customer experience.

Skills & Qualifications:

• Education: Bachelor’s degree in Finance, Business Administration, or a related field (preferred).
• Experience: 1-2 years of customer support experience in the FinTech or financial services industry with chat support or blended experience preferred .
• Skills:
• Excellent written communication and active listening skills.
• Strong knowledge of financial products such as banking services, digital wallets, payment gateways etc.
• Ability to handle sensitive financial data with confidentiality.
• Problem-solving skills with attention to detail.
• Familiarity with CRM systems and live chat platforms.
• Understanding of financial compliance, security protocols, and fraud prevention (a plus).
• Ability to work efficiently under pressure in a fast-paced environment.

Note:Immediate joiners preferred.

For more information call on 9289223462

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Work Location: In person