Customer Support Associate

Business Support Specialist

Budget: As per experience and Interview

Experience: 1-2 Years

Business Support Specialist

 Key Responsibilities:

 Administrative Support to Senior Officer/Executive: Schedule and manage

appointments, meetings, and travel arrangements. Organize and maintain the

executive’s calendar, ensuring time is efficiently managed. Ensure effective

communication within the department and with other Verticals / Offices.

 Document Management: Prepare, edit, and proofread correspondence, presentations,

and reports. Handle and prioritize incoming emails, calls, and other forms of

communication.

 Meeting & Event Coordination: Arrange and coordinate meetings, conferences, and

events, ensuring all logistics are handled.

 Liaison: Act as the primary point of contact between the Senior Officer/Executive and

internal/external stakeholders.

 Travel & Expense Management: Organize business travel, including transportation,

accommodation, and itinerary planning for Senior Officer/Executive by way of

communication.

 Confidentiality & Professionalism: Handle sensitive and confidential information with

discretion. Maintain a professional demeanour at all times when interacting with

internal and external contacts.

 Skills & Qualifications:

 Education:

 Mandatory: Graduate in any discipline from UGC / AICTE recognized

college/university.

 Desirable: Master of Business Administration / Bachelor of Mass Communication.

 Experience:

 Mandatory: Minimum of 2 years of experience in a secretarial or administrative

support role, preferably in a banking or financial services environment.

 Desirable: Experience working directly with senior executives or managers.

 Skills:

 Excellent communication skills (written and verbal).

 Proficient in office software, such as Microsoft Office (Excel, PowerPoint, Word).

 Proficiency in Shorthand would be preferable.

 Ability to handle multiple tasks.

 Working Conditions:

 The role typically involves standard working hours, with some flexibility required for

urgent tasks or meetings.

 This role demands someone who is highly organized, able to prioritize tasks effectively,

and comfortable in a fast-paced, dynamic work environment.