Customer Support Associate in Delhi

You will be responsible for responding to customer inquiries and complaints in a professional and timely manner. This includes providing product information, pricing, and availability to customers. Additionally, you will be expected to process orders, returns, and exchanges accurately and efficiently. It will also be part of your role to assist customers with troubleshooting and technical support for our products. Collaboration with other departments to resolve customer issues and improve service will be crucial. You will need to maintain accurate records of customer interactions and transactions. Identifying opportunities to upsell or cross-sell products to customers to increase sales will also be an important aspect of your responsibilities. Xtreme Coolers Pvt Ltd is a leading provider of air-cooling, heating, and ventilation solutions based in India. Founded in 2008, the company has grown into a comprehensive solution provider for delivering cool, clean, and fresh air to expansive areas and factories. The core values of Xtreme Coolers Pvt Ltd include prioritizing 100% customer satisfaction as a commitment and privilege. Customer service is viewed as a personal and professional privilege, with humility and trust as guiding principles. Customers are treated with honor and hospitality akin to guests in their own homes. The company upholds ethical business practices, including ethics, lawful behavior, and good corporate citizenship as paramount to financial gains. Aspiring to leadership with humility is encouraged, earned daily through dedication to customer success and active listening.,