Customer Support Associate in Delhi

Key Responsibilities

• Respond to customer inquiries and complaints in a professional and timely manner
• Provide product information, pricing, and availability to customers
• Process orders, returns, and exchanges accurately and efficiently
• Assist customers with troubleshooting and technical support for our products
• Collaborate with other departments to resolve customer issues and improve service
• Maintain accurate records of customer interactions and transactions
• Identify opportunities to upsell or cross-sell products to customers to increase sales
  

Core Values

• Customer satisfaction: Prioritizing 100% customer satisfaction as a commitment and privilege.
• Customer service as a privilege: Viewing customer service as a personal and professional privilege, with humility and trust as guiding principles.
• Respect for customers: Treating customers with honor and hospitality akin to guests in their own homes.
• Ethical business practices: Upholding ethics, lawful behavior, and good corporate citizenship as paramount to financial gains.
• Leadership with humility: Aspiring to leadership with humility, earned daily through dedication to customer success and active listening.