Customer Success Specialist

Dvara Solutions is a fast-growing TechFin company transforming how NBFCs and MFIs lend, scale, and serve customers. Our SaaS platform powers everything from digital onboarding and underwriting to disbursals and collections—used by the country’s most forward-thinking lenders.

Now, we’re looking for a Customer Success Specialists who’s passionate about fintech, loves solving real-world problems, and thrives on building relationships that last.

What You'' Do

• Own the Customer Journey – From onboarding to renewal, you’ll be the face of the platform for our NBFC/MFI clients.
• Drive Adoption & Impact – Guide clients through the platform’s full potential—from loan origination workflows to real-time portfolio insights.
• Collaborate Cross-Functionally – Work with product, tech, and support teams to solve challenges and deliver business outcomes.
• Be a Strategic Partner – Build strong relationships with decision-makers in credit, risk, and operations. Help them scale.
• Spot Opportunities – Identify new use cases, upsell opportunities, and turn clients into product evangelists.

What Makes You a Fit

• 5–7 years of experience in Customer Success / Account Management / Implementation in B2B SaaS preferably in lending background.
• You understanding of the domain.
• Comfortable talking APIs, integrations, and data flows.
• You excel at managing details, driving outcomes, and fostering long-term relationships.
• You love solving problems and turning feedback into features.

Location - Mumbai

Apply here if you are ready to join us!