Customer Success Manager

About the company

Loop is one of the leading subscription management apps on Shopify helping D2C merchants to build the best subscription experience for their customers. Loop’s all in one subscription management suite helps merchants to sell, manage and retain subscriptions and thus helping them to achieve the highest possible customer lifetime value.

In just one year from our launch in Sept, 21 we have already grown 5x (profitably) with 3 engineers and no product manager. During this time, we also raised a $2Mn seed round from THE BEST angel investors in US / India like Gokul Rajaram, Varsha Rao, Alexander Erikstrup, Ed Hallen & founders of SaaS / software companies.

With the exceptional starting journey, we are all set to move into our next phase of the company to scale the business to $5M ARR and are looking to add exceptional talent across all verticals in the company.

About the role

KRAs -

• Work with our existing merchants on their problems (own NPS) and help them use the products in best possible way and grow their subscription business (subscription business growth)
• To achieve this, they would do analysis on their business and recommend insights on what could be done to improve the business. Should be good with numbers - excel is must / SQL or R preferable.
• Basis above, articulate solid POA and work with merchants + internal teams wherever applicable in executing this. Good communication / articulation.
• To achieve above plan, they would have need to be a good stakeholder management so past experience in this would be helpful. Our product is evolving at rapid pace + we are uncovering so many new insights so they must have structured way of operating + handle multiple things simultaneously.
• By executing above plan, they would have figured out some insights on the product so they work with closely with the product team to improve the product. They will work with out content and marketing team to write strong case studies.
• They work with merchants to get more referrals (own new ARR).

Work-experience in SaaS would be helpful. Minimum 3 years experience. If you know anyone who fits the bill - please speak with them and connect us.

This person will be working in the US timezone.