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Jobs in Mumbai Metropolitan Region
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Arting Digital
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Customer Success Engineer

Customer Success Engineer

Arting Digital

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:5 days ago| Platform:

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Skills Required

html js css mysql database gcp aws engineering resolve configuration deployment integration software onboarding training javascript support communication

Work Mode

On-site

Job Type

Full Time

Job Description

Position

- Customer Success Engineer

Experience

- 3-5 yrs

Location

- Mumbai

Qualification

- UG : B. Tech / B.E. Computers OR PG : MCA / M. Tech

Notice Period

- Immediate joiner- 30 days

Skills

- HTML,JS, CSS frameworks, Webserver, MySQL database, Database, Clients tickets, Cloud Platform experience (GCP/AWS/Azure)

Roles And Responsibilities

Act as the technical liaison between the customer and internal teams (Product, Engineering, and Support)
Respond to and resolve client tickets and issues on time.
Provide hands-on assistance with product setup, configuration, and usage.
Collaborate with cross-functional teams to troubleshoot, diagnose, and resolve client issues
Assist customers with deployment and integration of software solutions.
Proactively engage with customers to ensure successful onboarding and adoption
Document technical processes, client solutions, and best practices
Conduct training sessions or knowledge-sharing activities for clients when needed

Required Skills

Proficient in HTML, JavaScript, CSS frameworks
Experience working with Webservers and MySQL databases
Strong understanding of database concepts and management
Prior experience in managing and resolving client support tickets
Familiarity with at least one cloud platform GCP, AWS, or Azure
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills

(ref:hirist.tech)

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