Customer Success Engineer

0 years

0 Lacs

Posted:3 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Position

- Customer Success Engineer

Experience

- 3-5 yrs

Location

- Mumbai

Qualification

- UG : B. Tech / B.E. Computers OR PG : MCA / M. Tech

Notice Period

- Immediate joiner- 30 days

Skills

- HTML,JS, CSS frameworks, Webserver, MySQL database, Database, Clients tickets, Cloud Platform experience (GCP/AWS/Azure)

Roles And Responsibilities

  • Act as the technical liaison between the customer and internal teams (Product, Engineering, and Support)
  • Respond to and resolve client tickets and issues on time.
  • Provide hands-on assistance with product setup, configuration, and usage.
  • Collaborate with cross-functional teams to troubleshoot, diagnose, and resolve client issues
  • Assist customers with deployment and integration of software solutions.
  • Proactively engage with customers to ensure successful onboarding and adoption
  • Document technical processes, client solutions, and best practices
  • Conduct training sessions or knowledge-sharing activities for clients when needed

Required Skills

  • Proficient in HTML, JavaScript, CSS frameworks
  • Experience working with Webservers and MySQL databases
  • Strong understanding of database concepts and management
  • Prior experience in managing and resolving client support tickets
  • Familiarity with at least one cloud platform GCP, AWS, or Azure
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
(ref:hirist.tech)

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