Customer Success Consultant

As a Product Evangelist at our company, your role will be to synergize the entire customer lifecycle. You will engage with potential and existing customers as a trusted advisor to ensure that business objectives are achieved. Your key responsibilities will include developing deep expertise in our DataChannel product offerings and being a trusted advisor to potential customers. You will manage their portfolios, sustain business growth, and profitability by maximizing value. Your role will also involve aiding in product design and development, engaging with potential customers to map their business goals with DataChannel product features, and collaborating with stakeholders during different stages of the customer's life cycle. Identifying new business opportunities in existing accounts, keeping customers updated on product changes, managing account retention and renewals, and minimizing churn will be crucial aspects of your role. You will also be responsible for improving onboarding processes, conducting product demonstrations, handling customer requests and complaints effectively, and gathering customer feedback to improve the product and customer support practices. To excel in this role, you should have 3-5 years of experience in direct customer-facing roles such as customer success, client management, or relationship management. An understanding of the data and business analytics landscape, along with knowledge of Databases and SQL, is essential. Additionally, you should have a minimum of 2 years of relevant experience in a B2B/SaaS company, effective communication skills, and the ability to collaborate with diverse stakeholders. Your customer service orientation, eagerness to learn, drive for results, and ability to work creatively in a fast-paced environment will be key to your success in this role. You should also be proficient in multitasking, creative thinking, and working independently, with knowledge of customer success processes and document creation. If you are ready to take on this exciting opportunity and make a significant impact on our business, we would love to hear from you.,