Customer Success Analyst

Job Description

We are looking to hire B.Tech freshers for the Customer Success role at Cashfree. Roles & Responsibilities (For Freshers - 2025 Batch B.Tech Graduates) Respond to Brands/ Merchants queries across email, chat, and calls to deliver timely and effective support. Collaborate with internal teams (Business/Operations) to resolve customer concerns efficiently. Follow standard support processes and guidelines to ensure high-quality resolution. Maintain Turnaround Time (TAT) as per the defined Service Level Agreement (SLA). Ensure a seamless merchant experiences through proactive communication and accurate issue resolution. Required Skills Strong verbal and written communication skills in English. Internship experience involving tools like Intercom, Freshdesk, Front, Zendesk, or similar Customer Support CRMs is preferred. Quick learner with an analytical mindset; able to understand backend systems and basic tech workflows. Detail-oriented, process-driven, and eager to contribute to a fast-paced team. Ability to understand and empathize with user concerns to provide thoughtful and accurate responses. Good to Have Prior internship or project experience in a FinTech, SaaS, or Tech Product environment. Exposure to startup culture or product-driven organizations. Basic understanding of customer support metrics and user lifecycle in digital platforms. Show more Show less