Customer Service Support Manager

Job Title:

Location:

Employment Type:

Experience:

Job Summary:

Customer Support Manager

Key Responsibilities:

• Handle inbound and outbound customer queries through voice, email, or chat support.
• Provide prompt and accurate information related to products, services, pricing, and general support.
• Use

  basic math skills

  to resolve customer questions involving calculations, invoices, or billing.
• Maintain a positive, empathetic, and professional tone with customers at all times.
• Ensure issues are resolved efficiently and follow up when necessary.
• Meet daily/weekly performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Collaborate with internal teams for escalations or special requests.
• Maintain detailed and clear records of customer interactions using CRM tools.

Key Requirements:

• Excellent verbal and written communication skills

  (neutral or Australian accent preferred).
• Strong

  analytical and basic mathematical skills

  to resolve customer queries.

• Proactive mindset

  with the ability to take initiative and ownership of tasks.

• Self-starter

  who can work independently with minimal supervision.
• Comfortable working in

  Australian business hours

  .
• Prior experience in international customer support is an added advantage.
• Familiarity with CRM tools is a plus.

What We Offer:

• Friendly and growth-driven work environment
• Opportunity to work with international clients
• Skill development and learning opportunities