Customer Service Representative

We are looking for passionate, dedicated professionals to join our team. As part of Theworkallies you will be key in delivering exceptional customer support over email and chat . You’ll be part of a dynamic team that values innovation, quality, and efficiency, helping our clients scale while improving their bottom line.

Roles & Responsibilities:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
• Research and provide accurate and timely responses to inquiries coming through email, and live chat support channels;
• Identify and escalate priority or unresolved issues to appropriate internal teams;
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Maintaining Email Templates: Creating or updating standard email response templates for common inquiries or tasks.
• Gathering feedback from customers through email and using it to improve service quality or resolve recurring issues.
• Ensuring that each customer email is handled with empathy and professionalism, aiming to leave a positive impression and promote customer satisfaction.
• Continuously monitor and improve performance metrics for client accounts, ensuring quality standards are met.

What s in it for you

• Competitive salary
• Great benefits package
• Professional growth opportunities with the chance to learn from many different functions
• A fun and inclusive workplace

Skills & Qualifications:

Strong communication and problem-solving skills.

Minimum 2 year of experience in customer support (email and chat)

Knowledge of business process outsourcing and/or co-outsourcing is an advantage.

Ability to work in a fast-paced, deadline-driven environment.

Education UG /PG must

Fluent English

Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments

Open to feedback, eager to learn, and can show improvement

Personality traits required:

• Resilient, calm, and professional when dealing with challenging situations
• Adaptable to a dynamically changing business
• Trustworthy and reliable with a high level of integrity