Customer Service Representative

Job Description

We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join our support team. The ideal candidate must hold a graduation degree and possess excellent communication and interpersonal skills. The CSR will act as the first point of contact for customers, ensuring a seamless and professional service experience across all communication channels. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or in-person. Handle and resolve customer complaints in a professional and empathetic manner. Maintain detailed records of customer interactions, transactions, comments, and complaints. Identify customer needs and provide appropriate solutions or direct them to the relevant department. Ensure customer satisfaction and provide professional support throughout the customer journey. Follow communication guidelines and procedures as per company standards. Collaborate with internal teams to escalate and resolve customer issues efficiently. Key Requirements: Graduate in any stream from a recognized university. Excellent verbal and written communication skills. Strong problem-solving abilities and customer orientation. Proficiency in Microsoft Office and familiarity with CRM systems. Ability to work in a fast-paced environment and handle high call volumes. Team player with a positive attitude and a strong work ethic. Willingness to work in rotational shifts, including weekends and holidays if required. Preferred Qualifications: 6 months to 2 Yrs of experience in a customer service or call centre environment. Multilingual capabilities will be an added advantage. Knowledge of customer service software, databases, and tools.