Customer Service Representative

Job Description

Job description: 1. To resolve queries of institutions and investors regarding CKYC processes and applications, to handle queries on emails and calls within the stipulated TAT. 2. To follow up with institutions to make necessary amendments to records. 3. To enter the details of every interaction in the system 4. Liaise with business and IT support teams to ensure queries are resolved or appropriately escalated. 5. To capture suggestions received from institutions during query handling and convey the same to the Business teams. 6. Helpdesk working hours are 8:00 am to 8:00 pm, Monday to Saturday. Shifts from 08:00 am to 05:00 pm 09:00 am to 06:00 pm 10:00 am to 7:00 pm 11:00 am to 08:00 pm Eligibility criteria 1. Positive and healthy attitude towards work 2. Candidate should be a graduate in any discipline 3. Excellent communication skills, spoken and written 4. Fluency in English and Hindi. Additional languages known would be an added advantage 5. Pleasant tone and pace of speech 6. Prior experience in BPO/Call Centre/Helpdesk of any nature 7. Proficient in handling multiple computer applications at the same time. 8. Basic knowledge of Windows OS 9. Knowledge of MS Office Tools is an added advantage Only Immediate Joiners Apply Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Rotational shift Supplemental Pay Performance bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 8291311519 Application Deadline: 01/07/2025 Expected Start Date: 01/07/2025