Assistant Manager (Operations- Voice process) (International BPO) Job Description: • Assistant Manager: - Handle the International BPO Sale process. (Sales background Must) • Responsible for managing the entire customer base registered in the region and increasing revenue per customer, reducing revenue leakages, ensure high customer satisfaction level. • Problem solving skills to quickly ascertain a situation and be decisive in solving it - Time management to meet production deadlines and shipment to the internal customers. • Communicating courteously with customers by telephone, email, and letter. - Handling customer complaints or any major incidents, such as a security issue or an irate customer. Roles and Responsibilities: • Candidates should have experience of Manager under Sales/KPIs • Ability to perform multi tasks and adjust quickly in short time frames. • Demonstrated ability to work effectively either as an individual or member of a team and relate effectively with staff on all levels. • Give timely and real time feedback with a view towards improving Operational and individual efficiency. • Knowledge of operational processes, logical thinking, reporting and analysis. • Provide feedback, training sessions and other team development exercises. Desired Candidate Profile: • Candidate must be comfortable working in night shifts and working from office. • Must possess strong communication, interpersonal, Sales experience and influencing skills. • Must be analytical and detail oriented. • Should have handled a team of 4-5 TLs. • Candidate must be comfortable working in night shifts and working from office. Perks & Benefits:  Incentives- Monthly  Benefits of Insurance  Attendance Bonus  Loyalty Bonus  5 Working Days  US Shifts Connect HR :9967718747 HR email :hr@brocussolutions.com CTC: 6 LPA Show more Show less

Profile – Experience Associate. (CSR) • The opening is for an International Call center (US Shift) • Candidate must be comfortable to work in night shift. • Must have excellent communication and skills to handle sales and customer service work. • Candidates need pitching skills to achieve sales targets. • Should have worked with any international BPO for more than 6 months. • Fresher also comfortable but should have excellent communication in English. Desired Candidate Profile • Qualification HSC Pass and above • Comfortable to work in night shifts and must have go getter attitude towards work. • Must have excellent communication and sales skills. Perks & Benefits: • Incentives- Daily & Monthly • Benefit of Accidental Insurance. • Attendance Bonus • 5 Working Days • Fixed Night Shift Location: Sanpada, Navi Mumbai HR Emma-8433771532 Show more Show less

Company Description BROCUS IT SOLUTIONS PVT LTD is one of the leading providers of BPO services located in Navi Mumbai. We specialize in delivering customized, cost-effective solutions to streamline the administrative back-office functions of major companies. Leveraging India's vast pool of English-speaking talent, our services include SEO, Marketing, and Support, aimed at enhancing business processes and workflow efficiency. Role Description This is a full-time, on-site role based in Navi Mumbai for an HR Manager – International BPO. The HR Manager will be responsible for overseeing the recruitment process, employee relations, talent management, compliance with international regulations, and employee engagement initiatives. Day-to-day tasks include managing HR policies, coordinating with different departments, and maintaining an efficient work environment. Qualifications Experience in recruitment, talent management, and employee relations Proficiency in HR policies, workforce planning, and regulatory compliance Strong communication, interpersonal, and negotiation skills Ability to manage and lead HR functions in a fast-paced BPO environment Proven ability to work in an international setting and handle diverse teams Bachelor’s degree in human resources, Business Administration, or related field Minimum 5 years of HR experience, with at least 2–3 years in an International BPO setup Proven track record in bulk recruitment , especially for international processes Strong leadership, decision-making, and team-driving capabilities Ability to work under pressure and stretch as needed to meet hiring goals Proficiency in MS Office, HR tools, and recruitment platforms Key Responsibilities: Talent Acquisition & Workforce Planning: Lead high-volume hiring for international voice/non-voice processes Develop and execute recruitment strategies to meet business demands Build sourcing pipelines and manage vendor coordination when needed Ensure TAT and quality of hiring remains consistently high Team Leadership & HR Operations: Lead, train, and motivate a team of recruiters and HR executives Monitor and improve team performance through clear KPIs and mentoring Oversee HR operations, including onboarding, documentation, and employee records Employee Engagement & Culture Building: Design and drive employee engagement programs aligned with international BPO culture Act as a bridge between employees and management to foster a positive work environment Handle grievance redressal with maturity and confidentiality Performance Management: Coordinate the performance appraisal cycle and feedback process Identify underperformance issues and assist in performance improvement plans Compliance & Administration: Ensure compliance with local labor laws and international HR standards Maintain HR MIS, audit readiness, and statutory documentation Preferred Attributes: Hands-on approach with a "get-it-done" attitude Willingness to work in fast-paced, target-driven environments Flexible with work timings if required to align with global operations SALARY RANGE : 5 Lacs LPA to 6 Lacs LPA Show more Show less