Customer Service Representative

Job Summary:

We are seeking a dynamic and customer-focused Telesales Executive to join our export team. In this role, you will be responsible for engaging with international and domestic clients via phone and email, sharing product quotations, following up on inquiries, and supporting the sales process to drive business growth. The ideal candidate is proactive, well-organized, and has excellent communication skills with a flair for closing deals.

Key Responsibilities:

• Make outbound calls to potential and existing clients to promote our export products and services
• Understand customer requirements and provide accurate product information and quotations
• Follow up with clients regarding offers, queries, and sales orders
• Maintain strong relationships with clients to encourage repeat business and long-term partnerships
• Coordinate with internal departments (sales, logistics, production) to ensure timely delivery and service
• Keep records of customer interactions and update CRM systems with relevant information
• Achieve monthly/quarterly sales targets and KPIs
• Stay updated with product knowledge, pricing, and market trends
• Handle client objections and negotiate pricing when necessary
• Assist in preparing sales reports and market feedback for management

Requirements:

• Proven experience in telesales, inside sales, or customer service (export or B2B environment preferred)
• Strong verbal and written communication skills in English (additional languages are a plus)
• Basic knowledge of export documentation and procedures is an advantage
• Proficient in Microsoft Office and CRM tools
• Ability to work independently and in a team
• Strong organizational and time-management skills
• A customer-first attitude with a problem-solving mindset

Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, International Trade, or related field
• Familiarity with international trade terms (Incoterms), shipping procedures, and global markets

Job Type: Full-time

Pay: ₹15,000.77 - ₹22,000.00 per month

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9316424143