Customer Service Representative

About the Company:

MyOperator is a leading SaaS-based call management system that helps businesses streamline their customer communication. Founded by Ankit Jain, MyOperator enables companies to manage calls, track customer interactions, and enhance customer experience through cloud telephony solutions. Trusted by over 30,000+ businesses across India, MyOperator is on a mission to build the best communication infrastructure for small and medium-sized enterprises.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹320,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Provident Fund

Schedule:

• Day shift

Application Question(s):

• How much exp you have in Customer Support ?
• How would you rate your English Comm Skills?
• Your Current Fixed CTC?

Work Location: In person