Customer Service Representative

. About Us: My Best Venue is the latest venture by DSY Hospitality Pvt. Ltd., designed to transform the venue booking experience for weddings, social gatherings, and corporate events. We are building a premium network of banquets, resorts, and event spaces across Delhi NCR to deliver seamless, end-to-end event solutions. ⸻ Role Overview: We are seeking a smart, dynamic, and well-spoken Vendor Relationship Executive who will be the face of My Best Venue for all partner vendors. This role is crucial in establishing and maintaining strong relationships with banquets, decorators, caterers, photographers, and other event vendors. The candidate will be responsible for onboarding new vendors and communicating our service offerings and business model effectively. ⸻ Key Responsibilities: • Manage existing vendor relationships under My Best Venue. • Identify, connect, and onboard new banquet halls, event venues, and service providers. • Conduct telephonic and in-person introductions of our new project to prospective vendor partners. • Maintain updated vendor data and service portfolios. • Ensure that all vendors are well-informed about our brand, vision, and client servicing process. • Coordinate with internal sales and operations teams to ensure vendor readiness for client queries and event fulfillment. • Negotiate vendor rates and contractual terms under company guidelines. • Regularly follow up with vendors for updates, pricing, availability, and lead closures. ⸻ Required Skills and Qualifications: • Bachelor’s degree in Hospitality, Business Administration, or related field. • 1–3 years of experience in vendor management, event coordination, or client relationship roles. (Hospitality/Event industry preferred) • Strong verbal and written communication in Hindi and English. • Confident personality with a proactive approach and negotiation skills. • Proficient in MS Office and CRM tools. ⸻ Preferred Candidate Traits: • Prior experience working with banquet halls, caterers, or event service providers. • Passion for event management and vendor networking. • Professional etiquette and ability to handle business conversations over the phone and in person. Qualifications Customer Service, Customer Support, and Customer Service Representatives skills Experience in ensuring Customer Satisfaction and enhancing the Customer Experience Excellent communication and problem-solving skills Ability to work independently and as part of a team Experience in the hospitality industry is a plus High school diploma or equivalent; bachelor's degree is a plus Show more Show less