Customer Service Officer - MT

Position Description

Position Title

Channels Replenishment Officer

Function

Replenishment

Stakeholders (Internal)

• Manager Supply Chain Channels, National Distribution Manager, Planning Manager, Regional Customer Serice Manager, Regional Customer Serivice Officer, MT- Customer Service Officer, Key Account Manager, Modern Trade Sales Operations Manager, Channel Commercial Manager
  

Stakeholders (External)

• Customer Replenishment counterparts, C&Fs and Transporters
  

Location

Bangalore

Job Purpose

Responsible for regional supply chain & planning activities for Modern Trade Channel

Key Job Responsibilities

Establish and maintain customer Specific Supply chain Process

Data hub for managing all current/new codes customer wise by laisioning with brand and replenishment teamSetting up order and supply schedule PDP for POsEnsuring total order capture in internal system Timely communication to internal team and customer on Dhanushes/promotions Supervise COP master, stock reservation norms and module upkeep

Impacting Stock Availability And Fill Rates

• Monthly start mapping of depot fresh stocks as per channel plan and ensuring availability
• Internal weekly/fortnightly replenishment meeting for higher availability
• Tracking service levels/fills for customers and planning gap areas
• Critical SKU tracking at customer region level to impact availability
• Focus customers and projects per customer to drive fills
• Customer focused and specific RCA's and con call to address gap areas and build confidence
  

Understand, Define and Manage replenishment norms , parameters and process on ordering
Running EDI (Electronic Data Interface) module for managing O2C processUnderstand DC-Store supply process and aligning replenishment process to it

• Monitoring DC to Store replenishment at account end. To figure out store level stock outs and take corrective action.
  

Customer Specific Inventory planning and operations Management

Root cause analysis of the service levels, and regular reviews with customerOwing up and Running -- Master data updation, MOQ processesProcess on managing key Customer SKUs, promo packs, bundled packs etcSetting up Review mechanism for replenishment data reconciliation and performance reviewsMonitor service levels for new stores, launches, activations and key categories Resolution of customer related issues reported by execution team like DC unloading issues, Stock rejection without valid reasons, Appointment issues, unscheduled orders, master issue etc.Spearheading customer specific projects like repacking, direct store supply, back-haul etc

Desired Competencies

Good understanding of Retail industry processes and supply chainGood Communication skillsCommercial and Negotiation Skills.Self-motivated & performance driven. Very high level of execution skill. .

Education Qualification

• Graduation/ Post Graduation in Management (preferably)
  

Experience (in Years)

At least 4-5 years of experience in Supply chain preferably with FMCG or Retail background.