Customer Service Manager in Delhi, Ghaziabad, Guwahati, Gurgaon, Indore, Kanpur Dehat, Noida, Lucknow (Hybrid)

Job Description

Key Responsibilities Serve as the primary point of contact for assigned university and institutional clients Develop and maintain strong relationships with key stakeholders at client organizations Ensure successful implementation and adoption of our technology solutions, digitization services, and ERP systems Conduct regular check-ins and reviews to assess client satisfaction and identify growth opportunities Collaborate with internal teams to resolve client issues and improve product offerings Analyze client usage data to provide insights and recommendations for optimization Create and deliver training materials and sessions for clients Assist in upselling and cross-selling additional services to existing clients About Company: Reno Platforms aims to build an entire operating system for premier education institutions of this country. Trusted by 100+ premier institutions including IITs, IIMs, Ashoka University, Royal Global Group, GD Goenka Group and many more! With a combined experience of 15+ years in the education industry and working with 100+ institutions, we bring our combined expertise to build revolutionary products that solve complex problems of education institutions at any scale.