Customer Service Executive

Job Title: Customer Care Executive Department: Customer Support / Operations Location: Mira Road East Reporting To: Customer Support Team Leader Job Summary: We are seeking a proactive and customer-focused Customer Care Executive to join our fintech support team. The ideal candidate will assist users with digital payment issues, transaction queries, wallet concerns, and other fintech-related services. This role demands excellent problem-solving skills, attention to detail, good Communication Skills and Computer knowledge. Key Responsibilities: Handle customer interactions via calls, emails for fintech services like UPI, wallet, recharges, bill payments, and account verifications. Assist customers in resolving transaction failures, refund status, wallet load issues, and app-related concerns. Log and track customer queries in CRM systems, ensuring timely resolution. Educate customers about new features, security guidelines, and responsible digital finance usage. Maintain compliance with RBI and KYC norms during customer interactions. Ensure high levels of customer satisfaction by providing accurate, consistent, and timely information. Key Skills & Competencies: Good communication skills (Hindi & English; additional regional languages are a plus). Basic knowledge of digital payments, UPI, wallets, IMPS/NEFT/RTGS, and KYC. Ability to handle high call volumes and multitasker , Good Computer Knowledge. Should know Email drafting skills Qualifications & Experience: Graduation in any stream (B.Com/BBA/BCA preferred). HSC with Good Communication skills with Minimum 6 months experience in any BPO Sector Fresher’s with Good communication skills can also apply.     Salary Brackets: (Maximum: 19000/-) as per candidates previous salary & basis on Interview     Working Hours: 6 Days a week, rotational shifts as per business requirement.