Posted:8 hours ago|
Platform:
On-site
Full Time
Requirements:
Excellent verbal communication in English (UK accent preferred)
Minimum 1-2 years of BPO/voice process experience (preferred)
Ability to work under pressure and meet performance targets
Familiarity with CRM tools and call dialers
Strong interpersonal and listening skills
High attention to detail and data accuracy
Key Responsibilities:
Make outbound/inbound calls to customers across the UK region
Follow scripts to deliver excellent customer experience
Handle queries, collect information, and offer appropriate solutions or services
Maintain accurate and up-to-date call logs and CRM entries
Meet daily/weekly KPIs (e.g., call volume, conversion, customer satisfaction)
Handle customer objections calmly and professionally
Escalate complex cases to the Team Lead promptly
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Work Location: In person
Nexvora Outsourcing Private Limited
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