Customer Service Executive

Job Description

Job Title: Security Dispatcher (Virtual Field Supervisor)
Location: New Delhi (India-based, supporting US operations)
Job Type: Full-Time

Job Summary

Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Virtual Field Supervisor to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US.

Key Responsibilities

• Perform routine security checks by calling field employees and clients (US-based).
• Handle incoming calls related to issues, service requests, or general inquiries.
• Maintain a professional and positive rapport with every caller.
• Log and update information in the service database during and after each interaction.
• Stay informed about company policies and industry practices to provide accurate support.
• Resolve concerns by turning challenges into long-term client satisfaction.
• Coordinate communication across corporate, clients, field staff, and management.
• Ensure professional email and phone correspondence internally and externally.
• Prioritize and execute administrative duties effectively.
• Schedule and coordinate meetings with the US team.
• Support special projects as assigned by the department.

Qualifications & Skills

• Bachelor's Degree or equivalent required.
• Prior experience in customer service is an advantage.
• Strong time management and organizational skills.
• Demonstrated ability in problem-solving and analysis.
• Strong communication and interpersonal skills.
• High level of personal integrity and professionalism.
• Proficient in MS Office and Google Workspace tools.

Benefits

• All benefits and compensation details will be shared in the offer letter.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift
• US shift

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person