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Customer Service Executive (D2C)

2 years

0 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

service chat tracking logistics resolve crm communication support freshdesk zendesk shopify woocommerce

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Company:


Customer Service Executive


Key Responsibilities:

  • Respond to customer queries via email, chat, calls, and social media
  • Handle order tracking, return/exchange, refund, and complaint resolutions
  • Coordinate with internal teams (warehouse, logistics, product) to resolve customer issues
  • Ensure timely follow-ups and maintain high customer satisfaction levels
  • Log all customer interactions in the CRM system and ensure accuracy
  • Monitor and escalate recurring issues for process improvements


Requirements:

  • Mandatory experience with a D2C brand (minimum 2 year)

  • Excellent written and verbal communication skills
  • Strong understanding of customer support tools (Freshdesk, Zendesk, etc.)
  • Problem-solving attitude and ability to work under pressure
  • Familiarity with platforms like Shopify, WooCommerce, etc. is a plus

 

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