Customer Service Executive

Acme Services

0 - 4 years

2 - 6 Lacs

Mumbai Maharashtra India

Posted:16 hours ago| Platform: Foundit logo

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Skills Required

Product Knowledge Communication Skills Data Entry Customer Service Inquiry Resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Service Associate

Key Responsibilities

Multichannel Communication
:
Communicate with customers via phone, email, and chat
, ensuring professional and empathetic interactions.
Product Knowledge & Inquiry Resolution
: Provide
knowledgeable answers to questions about product, pricing, and availability
, ensuring customers receive accurate and timely information.
Internal Collaboration
:
Work with internal departments to meet customers needs
, facilitating smooth resolution of inquiries and requests.
Data Management
: Perform accurate and efficient
data entry in various platforms
, maintaining up-to-date customer records and service logs.

Skills

Excellent
communication skills
across phone, email, and chat.
Ability to provide
knowledgeable answers
regarding products, pricing, and availability.
Strong collaborative spirit to
work with internal departments
.
Proficiency in
data entry
across various platforms.

Qualifications

Proven experience in a customer service role is preferred.
Strong interpersonal skills and a customer-centric approach.
Ability to learn quickly and adapt to new information.

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