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Stuba
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Customer Service Executive

Customer Service Executive

Stuba

1 - 2 years

3 - 4 Lacs

Pune

Posted:3 hours ago| Platform:

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Skills Required

Service delivery SAN Basic Senior Executive Operations French Customer service operations MS Office tools Customer Service Executive Operations CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service Executive Pune

As we grow our presence in India, we re looking for a Customer Service Executive to support our Senior Operations Executive. In this vital role, you ll help ensure smooth daily operations and excellent service delivery by assisting with customer interactions, resolving issues, and contributing to overall operational efficiency.

We need a motivated, detail-oriented individual with strong communication skills and a passion for travel. If you re eager to learn, collaborate, and grow in a fast-paced environment, we d love to hear from you!

Desired skills, experience, and expectations

Minimum 1-2 years of experience in customer service, preferably within the travel industry.

Passion for delivering exceptional customer service and creating positive travel experiences.

Ability to adapt quickly and work efficiently in a fast-paced, dynamic environment.

Strong communication skills-both verbal and written-with a customer-focused approach.

Basic problem-solving skills and a willingness to take initiative.

Collaborative mindset with the ability to work well in a team environment.

Comfortable working in rotational shifts and attending the office as required.

Familiarity with MS Office tools (Word, Excel, Outlook) is essential.

Experience with CRM systems or travel industry tools is a plus.

Reliable, proactive, and open to learning and professional growth.

Key skills and responsibilities

Assist in day-to-day customer service operations to ensure timely and accurate support.

Respond promptly to customer inquiries via phone, email, or chat with professionalism.

Handle routine issues and escalate complex cases to senior team members when needed.

Coordinate with other departments to resolve customer concerns efficiently.

Maintain clear records of customer interactions and service issues using CRM tools.

Contribute to improving service processes by sharing insights and feedback.

Support team initiatives and participate in regular team meetings and trainings.

Demonstrate a positive and solution-oriented attitude in all customer interactions.

Uphold company standards and deliver service aligned with business values.

Take ownership of personal targets and contribute to team performance goals.

Everyone is welcome

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Customer Service Executive