Customer Service Engineer (After Sales Engineer)

The ideal candidate for the position of providing technical support and service for submersible pumps and motors, Booster Pumps, Dewatering Pumps, Slurry Pumps, and hydropneumatic pump systems, including installation, commissioning, and maintenance, should have a strong background in mechanical or electrical engineering. In addition to technical expertise, the candidate should possess excellent problem-solving skills and exceptional customer service abilities. Responsibilities include providing technical assistance to customers, distributors, and field service technicians through various channels such as phone, email, or on-site visits. The candidate will be responsible for troubleshooting technical issues related to submersible pumps and motors, conducting service and repair activities on-site, as well as offering training sessions on product operation, maintenance, and repair. Maintaining accurate records of technical support, service, and repair activities is also part of the role. Moreover, collaboration with sales, manufacturing, and R&D teams is essential to resolve customer issues and enhance product performance. The candidate will be expected to identify areas for product improvement and provide feedback to the R&D team for continuous enhancement. The successful candidate should possess strong communication and problem-solving skills, effective time management, and organizational abilities. Being willing to travel up to 50% of the time is a requirement for this role. A Bachelor's degree in Mechanical or Electrical Engineering or a related field is necessary, along with 7-10 years of experience in after-sales service, technical support, or a related field. A deep understanding of submersible pumps and motors, hydraulics, and electrical systems is crucial for this position. Franklin Electric, a global leader in water and energy systems, is dedicated to continuous improvement and innovation to meet the diverse needs of customers. The company's culture, inspired by Benjamin Franklin's legacy, encourages pushing boundaries and creating meaningful change. Franklin Electric offers a wide range of pumps, motors, drives, and controls for various applications. As part of the Franklin Electric community, employees are encouraged to grow their careers and develop personally, with a focus on internal promotion and talent nurturing. The company's commitment to corporate responsibility is showcased through programs like the Franklin Women's Network and philanthropic efforts through the Franklin Wells for the World Foundation. Join Franklin Electric in driving meaningful change and making a difference in the water and energy sector.,