Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
TE Connectivity
>
CUSTOMER SERVICE ASSOCIATE IV

CUSTOMER SERVICE ASSOCIATE IV

TE Connectivity

1 - 4 years

4 - 8 Lacs

Bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

sap inbound customer service salesforce te spanish customer relationship supply chain cold calling customer complaints crm software logistics order fulfillment bluetooth service delivery outbound language skills pricing crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview
Strengthens customer relationships by acting as a liaison between customer and any internal points of contact As a Customer Service Associate in TE Connectivity's Industrial Business Unit, you will be responsible for delivering outstanding customer service and support. You will serve as the primary point of contact for our customers, ensuring their needs are met with efficiency, accuracy, and professionalism. Your role will involve handling inquiries in the form of cases in salesforce application, maintaining orders in SAP, and addressing any issues or concerns that may arise. You will work closely with other team members and our internal departments to provide comprehensive service and support.
Job Requirements
This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include Customer InteractionEngage with customers via phone, email, and chat to provide timely and accurate information regarding products, services, quotations, order status, price and quantity discrepancies and other inquiries. Extraordinary Customer Experience (ECE) and Customer touch pointOn-going efforts to drive ECE by interacting professionally for your internal and external customers. KPIs are STR, CES, FCR, and efficiency. Issue ResolutionHandle customer complaints and issues with a problem-solving mindset, ensuring that any concerns are addressed promptly and to the customer's satisfaction. Product KnowledgeMaintain a strong understanding of TE Connectivity's product offerings and services to provide informed assistance to customers. DocumentationMaintain detailed and accurate records of customer interactions, orders, and issues in the CRM system. CollaborationWork closely with sales, logistics, pricing, supply chain, finance, and other departments to ensure seamless service delivery and customer satisfaction. Handle inbound & outbound telephone calls of customers in Cisco Webex applications. Continuous ImprovementIdentify opportunities to improve customer service processes and suggest enhancements to improve overall efficiency and customer experience. Participate in development training and process improvement projects to expand your knowledge horizons to learn and grow with TE connectivity. ComplianceEnsure all customer service activities adhere to company policies, procedures, and industry regulations.
Desired Candidate Profile:
Typically requires 1 or more years of related work experience.Qualifications:

EducationMinimum bachelors degree

ExperienceMinimum of 1-4years of experience in a customer service role

Must be excellent in communicating in Spanish and English

Minimum B2 level in Spanish language
Skills:

Excellent verbal and written communication skills in English & Spanish.

Strong problem-solving abilities and a customer-focused attitude.

Minimal knowledge in using CRM softwares like SAP, Salesforce, and other customer service tools.

Ability to multitask and manage time effectively in a fast-paced environment.

Strong attention to detail and organizational skills
Attributes:

A positive and proactive attitude.

Ability to work both independently and as part of a team.

Adaptability and willingness to learn and grow within the company.

Competencies
EOE, Including Disability/Vets

More Jobs at TE Connectivity

CUSTOMER SERVICE SPECIALIST I

Pune

2 - 9 yrs

INR 4 - 11 Lacs

R&D PRODUCT DVL PCB ENGINEER I

Bengaluru

Experience: Not specified

INR 6 - 7 Lacs

CUSTOMER SERVICE ASSOCIATE IV

Bengaluru

Experience: Not specified

INR 5 - 6 Lacs

R&D/PRODUCT DVL ENGINEER II - PCB Design Engineer

Bengaluru

Experience: Not specified

INR 6 - 7 Lacs

PRODUCT PRICING ANALYST II

Bengaluru

Experience: Not specified

INR 7 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

TE Connectivity

Appliances, Electrical, and Electronics Manufacturing

Galway Berwyn

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

CUSTOMER SERVICE ASSOCIATE IV