Customer Relationship Executive

Join our team of IT experts and Digital Marketing Enthusiasts, who are constantly exploring and unveiling the latest trends and perspectives of the transforming digital world. At VerveLogic, you’ll have the opportunity to leverage your existing skillsets, expand your horizon and work on your skillsets. So, if you are looking for a company, that excels in what it does and at the same time invests in its employee growth and development, then you must check for the positions available in our team. Job Description: Key Responsibilities: Client Relationship Management: Develop and maintain long-term relationships with clients, understanding their needs and ensuring satisfaction. Data Centralization: Maintain accurate and up-to-date client information in the CRM system to facilitate seamless coordination across departments. Dispute Resolution and Payment Recovery: Address client disputes promptly and work towards amicable solutions. Manage overdue accounts and implement strategies for payment recovery.Recruiting Resources Handling Challenging Interactions: Engage with dissatisfied or angry clients empathetically, aiming to resolve issues and restore trust. After-Sales Support: Provide comprehensive after-sales support, addressing any concerns and encouraging client referrals through exceptional service. Data-Driven Decision Making: Utilize client data to identify trends and insights, informing strategic decisions to enhance customer satisfaction and business growth. How to Apply: Interested candidates should submit their CV and a cover letter detailing their relevant experience and why they are a good fit for this role to careers@vervelogic.com . Please include "Customer Relationship Executive Application - [Your Name]" in the subject line.