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Elysium Technologies Private Limited
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Customer Relationship Executive

Customer Relationship Executive

Elysium Technologies Private Limited

2 - 3 years

1 - 2 Lacs

India

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

support service chat resolve software crm metrics saas communication

Work Mode

On-site

Job Type

Full Time

Job Description

Role: Customer Relationship Executive

Experience Required: 2–3 Years

Location: Madurai

Employment Type: Full-Time

Industry: Research

Contact : 8220011462

Job Summary:

We are looking for a proactive and customer-focused Customer Support Executive with 2–3 years of experience in the IT industry. The ideal candidate will handle customer queries, provide technical/non-technical support, and ensure excellent service delivery to maintain high customer satisfaction.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Troubleshoot and resolve basic IT-related issues or escalate them to the technical team when necessary.
Provide accurate information about products, services, and software applications.
Maintain detailed logs of customer interactions in CRM tools.
Work closely with cross-functional teams to ensure seamless support and issue resolution.
Follow up with customers to ensure their issues are resolved and they're satisfied with the service.
Identify common issues and suggest process or product improvements.
Meet daily/weekly/monthly performance metrics and service quality standards.

Required Skills & Qualifications:

Bachelor’s degree in IT, Computer Science, or related field (preferred).
2–3 years of experience in customer support, preferably in an IT or SaaS environment.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical thinking abilities.
Proficient in using CRM tools, ticketing systems, and Microsoft Office Suite.
Ability to handle pressure and multitask in a fast-paced environment.
Willingness to work in rotational shifts if required.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

Day shift

Language:

English (Required)

Work Location: In person

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