645 Customer Queries Jobs - Page 21

Responsibilities Respond to customer questions related to our products, services, and policies. Reach out to restaurant partners from provided leads and guide them through the onboarding process. Efficiently handle complaints, troubleshoot problems, and provide effective resolutions. Assist customers with placing, tracking, and managing orders. Offer guidance and troubleshooting for technical issues. Route issues beyond your scope to appropriate teams or supervisors. Accurately document interactions and transactions using our CRM system. Consistently meet or exceed performance targets for resolution time, satisfaction, and productivity. Preferred candidate profile Minimum 6 months of customer service experience. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Empathetic, patient, and professional in all interactions. High attention to detail and ability to multitask effectively. Quick adaptability to new technologies and procedures. Positive attitude and a proactive approach to challenges. Familiarity with CRM systems is a plus.

system, Location: Gurugram Department: Operations Last Mile Delivery Reports to: Rider Support Manager / City Operations Lead Employment Type: Full-Time Experience Required: 1 3 years About the Role Tata 1mg is expanding its Rider Support Team to act as the central customer care function for our directly managed last-mile delivery fleet. As a Rider Support Executive, you will be the first line of support for resolving real-time rider delivery issues and customer-related exceptions. You will work closely with the operations team, technology teams, and third-party logistics partners like Rapido to ensure smooth delivery experiences. This role is critical to our live operations, especially as we onboard newer players as our 3P partners for Quick Commerce (QC) deliveries. Key Responsibilities: Handle inbound calls from delivery riders (1mg-managed and 3P partners) regarding delivery exceptions or support needs. Validate delivery issues with end customers (e.g., customer not available, wants to cancel, address mismatch). Take appropriate action in the system marking orders as cancelled, retry, or delivered based on the SOP. Serve as a key link between riders, customers, and backend ops to resolve issues quickly and accurately. Maintain accurate logs of each support interaction for auditing and escalation tracking. Collaborate with the city/central ops teams to improve issue resolution SLAs and reduce failed deliveries. Assist in process documentation, quality checks, and feedback loops from rider escalations. Flag suspicious or repeated rider behaviour (e.g., fraudulent cancellations or delivery mark errors). Support special projects or new partner integrations as needed. Who Were Looking For: Strong verbal communication skills in Hindi and English (and other regional languages plus). Problem-solving mindset with the ability to think on your feet in high-pressure situations. Good data entry and familiarity with mobile/web apps (training will be provided on internal tools). Willingness to work in rotational shifts, including weekends and holidays. Experience in logistics, customer care, or dispatch control centres is a plus but not mandatory. Preferred Qualifications: Bachelor's degree or diploma in any stream. 1-3 years of experience in customer service or field support roles. Prior experience in delivery ops, call centers, or tech platforms (Swiggy, Dunzo, etc.) preferred. Why Join Us: Be part of a high-impact team improving the real-time delivery experience for millions of customers. Opportunity to grow with a rapidly expanding Rider Support function. Exposure to live operations, tech tools, and cross-functional collaboration. Fast-paced and dynamic work environment with room for ownership.

Walk-in Drive for Customer Support Email Process at SMFG India Credit SMFG India Credit is hosting a walk-in recruitment drive for the Customer Relationship Officer (Email Process) position! We are a leading financial services provider and part of the globally recognized Sumitomo Mitsui Financial Group (SMFG). If you have experience in handling customer queries via email, this is your opportunity to join a dynamic team. Date: 23rd May 2025 Time: 11:00 AM to 3:00 PM Job Location: Chennai, Porur Office Timing: 9:30 AM to 6:30 PM Interview Venue: SMFG India Credit Co. Ltd., Commerzone IT Park, Tower B, 1st Floor, Mount Poonamallee Road, Porur, Chennai, Tamil Nadu - 600116 To access the venue, kindly contact Ms. Gayathri Anand at 7304964190 upon arrival for your gate pass. Eligibility: Experienced candidates in handling customer queries via email Must have managed 50+ emails daily Age: 30 years & below Please attend the interview only if you have relevant experience in handling customer queries via email, managing 50+ emails on a daily basis. Job Responsibilities: Respond professionally and efficiently to customer emails Handle inquiries, requests, and complaints with a solution-oriented approach Ensure clear communication to prevent repeat queries Maintain accurate CRM tagging of customer interactions Build trust and strong customer relationships through effective communication Qualifications: Strong written and verbal communication skills Ability to multitask and manage time effectively Bachelor's degree preferred (any stream) 1-2 years of experience in customer service (email support/semi-voice/non-voice) Next Steps: Walk in with a copy of your updated resume Arrive 10-15 minutes before your scheduled time for a smooth check-in process Join Us! Be part of SMFG India Credit, a trusted financial institution with a pan-India presence, serving millions of customers. If you are passionate about customer service and eager to grow in a dynamic environment, we welcome you to attend the walk-in drive! To access the venue, kindly contact Ms. Gayathri Anand at 7304964190 upon arrival for your gate pass.

Address customer inquiries, concerns, and complaints via phone calls in a professional and courteous manner. Provide accurate and timely resolutions to ensure customer satisfaction. Required Candidate profile Perform duties from the office premises, adhering to company policies and guidelines. Collaborate effectively with team members and supervisors to deliver exceptional customer service.

- Tata 1mg Customer Service - Hsc/Graduate - Good communication - Salary:- 15000 Inhand for HSC Fresher - 16000 Inhand for Graduate Fresher - Shift Timing:- 8 Hours Shift - Male Candidates 7am to 12am Window - Female Candidates 6am to 7pm Window Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata: 8624868754 Perks and benefits High Incentives and growth opportunities.

Immediate Hiring for Non-Voice Process (No Sales / No Target) Tamil / Malayalam / Hindi / Telugu / Kannada / Odia / Bengali, ( Freshers / Experinaced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Dipaloma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

Hiring Telecaller for Fresher & Experience. - Customer support for Ecommerce - Needs to attend the inbound call - Solving customer queries over the call - Immediate joining - Excellent English Communication HR Connect -Ms. Riya - 63980 09438 Required Candidate profile Qualification - Any Graduate 5 Days working Male & Female both can apply Candidate needs to be well versed in English minimum 06th experienced is mandatory in customer support Good luck

Openings For Banks and other Ecommerce companies Qualification: Any Graduate/ experience Candidate should be fluent in Hindi and English 6 Days working 1 Rotational Off immediate joining CTC upto 35k If interested call Pallavi 9343632026 Perks and benefits .

- Tata 1mg Customer Service - Hsc/Graduate - Good communication - Salary:- 15000 Inhand for HSC Fresher - 16000 Inhand for Graduate Fresher - Shift Timing:- 8 Hours Shift - Male Candidates 7am to 12am Window - Female Candidates 6am to 7pm Window Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. Perks and benefits High Incentives and growth opportunities.

Roles and Responsibilities Provide accurate information on product usage, side effects, and precautions. Handle customer queries related to medicines, products, and services. Assist customers in selecting appropriate medications based on their health conditions and needs. Maintain a clean and organized store environment by ensuring proper inventory management and stock control. Resolve customer complaints promptly and professionally.

A Telecaller Customer Support job involves interacting with customers via phone, both inbound and outbound, to provide support, address inquiries, and resolve issues. understand customer needs, and offer solutions.

Immediate Hiring For fraud analyst /Premium banking Freshers/Experience sal freshers 4.2lpa Experience 7 lpa voice support Call Rumana 9620536595/9513335271

Job Profile: Customer Service Executive Location: Gurgaon sector 44 Interview Mode: Face to face only Salary: 2.5-4 LPA + Incentives Job Overview: We are hiring Customer Service Representatives who will be responsible for handling customer queries, providing product information, and resolving issues efficiently to ensure a positive customer experience. Key Responsibilities: Handle inbound and outbound calls and respond to customer queries. Provide accurate information about insurance products and services. Resolve customer complaints and issues promptly and professionally. Maintain detailed records of customer interactions. Follow communication procedures, guidelines, and policies. Key Requirements: 03 years of experience in customer service (freshers are welcome). Strong communication and interpersonal skills. Ability to handle pressure and multitask in a fast-paced environment. Basic knowledge of insurance products (preferred but not mandatory). Proficiency in Hindi and English. Willingness to work from the Gurgaon office. Why Join Us? Be part of a leading and trusted brand in the insurance space. Learn and grow with a dynamic, performance-driven team. Competitive salary and incentive structure. Opportunities for career advancement. Salary Package 2.5 Lpa to 4 Lpa Language Required: Telugu, Marathi, Kannada, Bengali, Odia, Gujarati, Hindi, English Interested candidate can share the resume at 9289546161 (Saumya)

About this role Focuses on the critical interfaces between supply chain planning, customer service, product quality, regulatory, sales and logistics/ITO, with and end-to-end focus and a customer view point. Includes both short term operational troubleshooting as well as the longer term view of designing and building a reliable, cost effective and sustainable supply chain in the Area of scope. Promotes a customer focused Integrated Supply Chain quality culture by acting as the voice of the customer” within the Business and the voice of the Business Supply Chain in front of the customers. In this role, you will require conceptual knowledge of theories, practices, and procedures as well as having general business knowledge developed through education or prior experience related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding. It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities. Your performance impacts your own work with limited impact on your team. You will need to use established procedures and practices to achieve objectives and meet deadlines. Responsibilities – Duties, projects, tasks, and activities you would be responsible for in this role Represents the business ISC in front of the Area Commercial teams and in front of the customers Accountable for his/her personal contributions towards the delivery of the target service levels in the Area of scope, including Get it Right, OTD, Order Automation/touches, SMI, supply chain cost to serve, Service QNs and days to close Champions Customer Success Teams in the Area, thus creating/maintaining a culture in the businesses where every employee is generating value for the customers and for Dow Accountable to implement the defined plans and actions in support of business needs Works closely with leveraged support functions (in particular Customer Service, Logistics including outplants, Procurement) to ensure the business requirements are most effectively met Leads collaboration projects with strategic customers to reduce waste in the E2E Supply Chain and enhance customer and supplier collaboration Networks with other Supply Chain Quality Leaders to optimize operations and leverage best practices globally Works with Quality, Regulatory and Logistic functions to develop a supply chain strategy to implement applicable quality/regulatory management systems (e.g. ISO 9001, TS 16949, ISO 22000, GMP, GDP, etc.) for all aspects of supply chain operations. Where appropriate, facilitate external systems certifications/audits (e.g. ISO 9001, FDA, etc.) Ensures effective design, implementation, and deployment of the cross functional CAMP work process for the business in the Area of scope and ensure effective RCIs and minimizes rework on customer complaints Qualifications 1-2 years of relevant experience preferred. University Degree, preferably in Supply Chain Management, Business, Engineering or other Sciences NA only: relevant military experience of an E6 ranking or higher The critical competencies required for success are: interpersonal effectiveness, understanding customer needs, team work, taking initiative, problem solving skills, technical proficiency in use of computer applications and analytical skills and Dow policies and procedures, disciplined and good at implementation

Hiring for Customer Support Executives - Domestic Process Work from office Sector 18, Udyog vihar, Gurgaon Details : Shift: 9 Hours , Day Salary: Upto 3 LPA (Depends) Roles and Responsibilities Provide online support for customers. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with Excellent communication skills. Call HR Rinkita: 7579022945 ** ALL INTERVIEWS WALK IN at Gurgaon Office **

Designation: Phone Banking Officer (Inbound/Outbound) Payroll-Bank Payroll (Non BPo) Job Location-Vashi /Turbhe/Airoli Hyderabad-Hitech City Salary-12k to 21k Day Shift Work From Office Call 7738521154 Harpreet Email- hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Candidates need to provide information about the banking products to existing customers on call Candidates Have to solved customers Query on call Graduation Must (Fresher can also apply)

Role: Senior Manager- Customer Relationship [CRM] Exp: 8+ Years Location: Sultanpur Delhi/ Gurugram Industry: Furniture & Interior Dcor Role Objective: We are seeking a dynamic and experienced Senior Customer Relationship Manager (CRM) to join our team in the high-end furniture and interior dcor industry. The ideal candidate will be a female professional with a strong track record in customer relationship management, sales support, and client satisfaction, specifically within the luxury furniture or interiors segment . Key Job Responsibilities: Build and maintain long-term relationships with existing and prospective clients. Manage the post-sale customer experience to ensure customer satisfaction and repeat business. Act as the main point of contact for VIP and high-end clientele. Handle escalations and resolve customer issues with empathy and efficiency. Coordinate with the sales, design, and delivery teams to ensure seamless execution of orders. Maintain a CRM database with up-to-date client information and interactions. Develop loyalty programs and customer retention strategies. Regularly gather customer feedback and relay insights to product and operations teams. Assist in showroom visits, design consultations, and event coordination when required. Preferred candidate profile: Minimum 8 years of proven experience in CRM or customer service roles within the furniture, luxury retail, or interior dcor industry. Strong interpersonal and communication skills. Excellen t organizational and multitasking abilities. Proficiency in CRM software and tools (e.g., Salesforce, Zoho CRM). A high level of emotional intelligence and customer empathy. Ability to work well under pressure and manage multiple clients simultaneously. Presentable, confident, and customer-centric attitude. Female candidates with a background in interior design or home dcor will be given preference. Strong network within the luxury furniture or interior industry is a plus.

A reputed pharmaceutical company is looking for Logistic Executive for Thane west, Mumbai location. Key Responsibilities : Coordinate and monitor supply chain operations. Oversee incoming and outgoing shipments. Verify supply chain invoices for accuracy. Handle customer queries related to logistics. Liaise with suppliers to negotiate rates and terms. Maintain documentation for outbound shipments. Process incoming shipments and stock materials in the warehouse. Required Skills : Experience in logistics or supply chain management. Competent in Excel Qualifications Any graduate If you are interested please reach out to Sourav-8918542297

Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Customer Support Administrator, assigned to one of Pinkerton’s largest global clients, will assist in the day-to-day escalation and resolution of customer queries via SalesForce tickets, email, and chat. The Administrator tests scenarios, takes the lead to identify roadblocks, and identifies process improvements to enhance the team's efficiency. This role will have an overnight work schedule from 9:30 PM – 6:30 AM. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence. Respond to customer queries in a timely and accurate way via Salesforce tickets, chat, email. Analyze and report product malfunctions by testing different scenarios. Monitor customer complaints on different channels in the slack and reach out to provide assistance quickly. Share suggestions and effective workarounds with team members. Follow up with customers to ensure their technical issues are resolved. Engage in continuous improvement including but not limited to processes, technology, team, customer service, methodologies, and capabilities. Work with other departments like frontline teams to assign the tickets on the exceptions. Manage and address client escalations with a “call first” mentality, someone not afraid to pick up the phone to resolve issues quickly. Include in the multiple projects under support admin team and drive them efficiently. Should be able to adapt working on the tickets related to training process along with No support customer queries. Ensure adherence within the established KPIs. Contribution for process improvements/automation to bring efficiency and identifying the roadblocks/concerns customers are facing and report to Manager by providing solutions to fix and further enhancements. All other duties, as assigned. Qualifications Graduate with three to five years of customer support experience. Familiarity on learning paths, courses, registration, ticketing tools is a plus Serve as a collaborative team player Develop and maintain effective relationships with other departments and leaders . Exemplify workplace and business ethics. Effectively manage projects to meet deadlines and achieve results. Verbal and written business communication skills. Able to work independently with little supervision. Problem resolution skills. Active listening skills. Able to manage escalations and the prioritization of issues. Computer skills; Microsoft Office and PowerPoint, Salesforce, Slack, and Teams. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Geographic Information Systems(Maps). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Mandatory Skills C ustomer care, voice process, English + any 1 or 2 languages from (Tamil, Gujarati) Job Description 1.Handle Inbound & outbound calls. 2.Record information into the CRM. 3.Guiding the users on call. 4.Follow up on office related work. 5.Collecting the missed information from end users. 6.Working on Mails. 7.Other process & management related work. Roles & Responsibilities Answer incoming calls from prospective customers Follow up with the customers & getting feedback. Ask pertinent questions to understand the customers requirements Deal with complaints or doubts to safeguard the company reputation Go the extra mile to meet sales quota and facilitate future sales

Now Hiring: Customer Support Executives Gurgaon (Work from Office) Hey Job Seekers! Looking to build your career in customer support? We have multiple openings for voice, semi-voice, and chat process roles in Gurgaon. Freshers and experienced professionals are welcome! Location: Gurgaon Work Mode: On-site (Work from Office) Shift: Rotational | 6 Days Working Cab: One-side cab for specific shifts (varies by process) Responsibilities: Handle inbound/outbound calls or chat support Address customer queries with accuracy and professionalism Maintain call/chat logs and follow up when required Ensure adherence to process and quality standards Eligibility Criteria: Freshers and experienced (0-3 years in BPO/customer service) Minimum Qualification: Undergraduate/Graduate Strong communication in English and Hindi Comfortable with rotational shifts and 6-day workweeks Age: Up to 30 years Salary Details: International Process: UG with experience or Grad freshers: 21K CTC Chat Process: Up to 24K CTC (Cab depending on process) Domestic Process: Freshers: 15K20K CTC. Experienced: Up to 25K CTC. Cab in odd hours (as per company policy). To Apply: Send your resume via WhatsApp to 9696714723 (Homa) Missed call? Just drop a message and well get back to you! Stay Updated with Future Openings: WhatsApp Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0G LinkedIn: linkedin.com/in/homafaijani #CustomerSupportJobs #GurgaonHiring #BPOJobs #InternationalProcess #DomesticProcess #WorkFromOffice #RotationalShifts #FreshersWelcome #ApplyNow #ShiningStarsRecruitment #VoiceProcess #ChatSupport #WalkInInterview

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Change Practice SME. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.