658 Customer Queries Jobs - Page 20

Role & responsibilities Providing Necessary Technical Leadership at Account level Driving and Implementing Changes - Ensuring Process Improvements (Re-engineering) Setting Goals/ KRAs for The Process and for Resources Analyzing and Forecasting Business Trends Followed by Planning for The Same Defining and Understanding Client Requirements and Aligning Processes to Fulfil the Same Handling Client Calls - Daily/ Weekly or as Needed Collecting Data for Billing Purposes - Number of Transactions, Production Man Hours Etc. Reviewing and Analyzing Process Metrics for All Processes In The Account Creating and Presenting SMRs Every Month Creating and Sending Monthly Reports to Senior Management Signing Off Daily Dashboards Resource Estimation/ Planning On a Regular Basis Developing Retention Strategies Conducting Skip Level Meetings Ensuring QMS Compliance for All Processes Handled - Following of Quality Processes Thoroughly - Checklists, Standards Etc. Coordinating Billing Activities with Finance Department Creating And Updating The Process Plan Preferred candidate profile Minimum 10 years of industry experience Hands-on experience with ORM (Online reputation Management) Minimum 2+years experience of leading a Complaints Management Desk / L3 in an International Contact Centre Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit. Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model. Perks and benefits GLIP, Mediclaim

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by the company to meet customers' needs. Identify opportunities to upsell/cross-sell relevant products/services based on customers' requirements.

Process name - JFL Dominos Minimum 12th pass Experience: fresher are ok Good Communication Fresher: 18k in hand Exp: 21k CTC Required Candidate profile Qualification :- HSC Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Centralized pickup/drop & incentives

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Role & responsibilities Provide prompt and courteous customer support through various channels, including phone, email, and chat. • Address customer inquiries, concerns, and issues in a timely and effective manner. • Assist customers with product information, order processing, and issue resolution. • Collaborate with other departments to ensure a seamless customer experience. • Maintain accurate records of customer interactions and transactions. • Stay up-to-date with product knowledge and company information to provide accurate and relevant information to customers. • Identify and escalate priority issues to the appropriate department or individual. • Proactively identify opportunities to improve customer satisfaction and recommend process enhancements. • Follow established procedures for handling different types of customer queries. • Meet individual and team targets for customer satisfaction and response times. • Worked on ticketing system zohodesk, Freshdesk.

Address customer inquiries, concerns, and complaints via phone calls in a professional and courteous manner. Provide accurate and timely resolutions to ensure customer satisfaction. Required Candidate profile Perform duties from the office premises, adhering to company policies and guidelines. Collaborate effectively with team members and supervisors to deliver exceptional customer service. Perks and benefits 10% Incentive on Salary/week