645 Customer Queries Jobs - Page 23

Location: Vadodara Salary: 18,000 CTC • Fresh graduates (any stream) • Must know Hindi or Gujarati • Little English communication • Friendly, growth-focused work culture • Structured training & career progression • Work with a reputed MNC

Oversee daily business operations, ensuring efficiency and profitability. Attending Incoming & Outgoing calls with proper etiquette. Identify opportunities for business growth and expansion. To make communication with our Pharma Shopee (Franchise). Required Candidate profile Should be tried to address their problems of (Franchise). Follow-up of every grievance till it to be resolved. Reminder Calls to our partner's regarding every month’s offers. Customer Sales support.

Responsibilities: Support day-to-day operations and assist in executing team tasks efficiently. Coordinate with internal teams and external stakeholders to ensure smooth workflow. Prepare and maintain reports, documentation, and data entries accurately. Analyze data and provide insights or updates to senior team members. Assist in project management, planning, and execution activities. Maintain compliance with organizational policies and standard procedures. Respond to client or customer queries in a professional and timely manner. Identify opportunities for process improvements and contribute to team initiatives.

Role/ Designation - Customer Service Specialist (AM / DM) Sub Department - Central Operations Experience - 4/6 years of relevant work experience in Bank / NBFC Key Responsibilities: Lead the customer service team Work effectively across a variety of communication channels: phone, email, Portal, social media, etc. Delight customers during every service interaction Collect and analyze feedback after completing customer enquiries Work collaboratively with teammates to solve customer issues quickly and efficiently Report customer complaints and escalate issues when necessary to prevent customer dissatisfaction. Keep the record of customers and follow-up with them on a timely basis for better customer experience. Retain customers by answering questions and providing suggestions that lead to short- and long-term success. Skills Required: Prior work experience in bank / NBFC handling Customer excellence team Understanding of how CRM system works Excellent verbal and written communication skills Passion for consistently providing world class customer experience Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying, and what they mean Comfortable managing several competing task and issues in a fast-paced environment Attention to detail, organisation skills, and superior time management skills The ability to work independently as well as in team environment Patience and the ability to remain calm while adapting to a variety of situations The willingness to learn and help. Problem solver and result driven.

Join our dynamic team!! Exp: Minimum 6 months to 4 Yrs (International Voice Process) Loc : Bangalore (Varthur) CTC: Up to 5.7 LPA (Up to 30% hike on current CTC) Shifts: 24/7 shifts Two-way cab Immediate to 30 Days notice WFO Contact -8529546798

SUMMARY Hiring Only Fresher graduates for Automobile sector Role- Sales Executive Job Description: Presentable Appearance and Attitude. Lead Management - Generate prospects from showroom walk-in, telephone enquiries. Enter enquiries with complete customer details in the tab. Demonstrate the Scooter. Conduct Test rides and convert to final sale. Address customer queries related to Scooter specifications, Delivery time, Scooter Pricing, Finance options, etc. Closing and Follow-up. Key Performance Indicators (KPIs): Percentage of TR completion from scheduled TR. Percentage of Sales conversion from Completed TR. Process adherence, No deviation from the Processes or SOPs. Good at giving Customer Experience and No Negative Feedback from Customer. Location- Multiple locations in Karnataka Requirements Qualification- Only Graduate/Diploma (10+2+3) Pass out Year should be between 2020-2024 Fresher Male Eligible Benefits Salary - Diploma: 16K take home Graduate: 17.5K take home

Hello Job Seekers! Greeting from Shining Stars ITPL! New Opportunities are available hurry up! ||We are hiring for Gurgaon location for International Blended process|| Any graduate Who has minimum 1 year of experience in GDS or Amadeus with excellent knowledge about International Voice process can easily apply Location -Gurgaon International Voice Process Working -5 days Rotational shift-24*7 Salary-3.25 LPA Roles and Responsibilities Handle international customer queries via phone calls, emails, or chats with a focus on providing excellent customer service. Resolve customer complaints and concerns in a timely and professional manner. Utilize Amadeus system to process travel bookings, cancellations, and modifications efficiently. Collaborate with internal teams to resolve complex issues related to flight schedules, baggage claims, and other travel-related matters. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 1-5 years of experience in an International BPO environment handling CBSE/ICSE/GDS/Semi Voice processes. Excellent communication skills for effective customer handling over phone calls, emails, or chats. Proficiency in using Amadeus system for booking flights and managing travel itineraries. Ability to work rotational shifts including night shifts (NDC Chat). Strong problem-solving skills to resolve customer queries promptly. Ready to take your career to new heights? Apply Now! For more details contact Monika(7266822602), or whatsapp your resume between 10am to 7pm. Thanks and Regards, Monika Singh 7266822602 HR Executive Shining Stars ITPL

Job Purpose : Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers . To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs To ensure process compliance as per the set Audit and SQ guidelines

Work from Office ( Gurgaon , Mohali & Indore ) Education- Graduate Fresher or Exp ( Excellent in English) Sal- 18k to 35k ctc 5.5 working days immediately joining Hr - 9930294844 https://forms.gle/U7A8iyGTshnR6H5b9

Act as the primary point of contact for customers in the Unsecured Credit Vertical . Assist clients with loan applications, documentation, and disbursement processes. Cross-sell banking products (e.g., credit cards, deposits, insurance) to existing customers. Resolve customer queries and complaints promptly to ensure satisfaction. Monitor portfolio performance and follow up on delinquent accounts. Conduct customer awareness sessions on financial products. Collaborate with credit teams to ensure timely approvals/rejections. Maintain CRM records and generate reports on customer interactions. Achieve branch-specific targets for customer acquisition and revenue. Ensure adherence to compliance and risk management policies. Highest Education Bachelor of Arts Working Language English

Job description Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession Responsible in maintaining MIS and closely work for Preparation of Final work Report. Co-coordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. Responsible for handling customers of Lawns & Beyond project contains entire customer data base. Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. Managing post booking customer services till delivery /possession stage. Collection of payment dues, against demands generated with construction progress Responsible to interact with clients to guide them and solve their queries. Facilitate Coordination between the clients and other teams (Sales / Finance / Operations). Issue letters / communication to clients and its follow-up. On boarding of customers post booking Achieving collections targets Follow up with banks on loan sanctions and disbursements Customer query resolution ERP updation Preferably worked on Salesforce & Far vision Candidate should have minimum 1 to 5 years of good experience in Post sales/ Customer Services / CRM Activities in the Real Estate sector Providing end to end after-sales service to clients. Ensure good customer relationship. Follow up for post-sales service issues and also to explore new business opportunities with allocated existing clients. Maintaining a strong relationship with a client and advising them on issues related to the product and offering solutions on the same. Collect & maintain the customer data properly and ensure timely follow up with the customers as and when required. To ensure efficient query handling, issue resolution, data tracking and feedback. Role: Customer EngagementIndustry Type: Real EstateDepartment: Sales & Business DevelopmentEmployment Type: Full Time, PermanentRole Category: Sales Support & OperationsEducationUG: Any GraduatePG: Any Postgraduate Role & responsibilities Preferred candidate profile

Process name - JFL Dominos - Minimum 12th pass - Experience: fresher are ok - Good Communication - Fresher: 18k in hand / Exp: 21k CTC Required Candidate profile Qualification:- Hsc Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Centralized pickup/drop & incentives

As a Post-Sales Customer Relationship Manager , your core focus will be on ensuring long-term customer satisfaction, retention, and account growth . Youll act as the trusted advisor and advocate for our customers, ensuring their goals are met and they receive maximum value from our platform. This is not a sales role, but youll be instrumental in identifying opportunities for expansion and renewals. Key Responsibilities Develop and maintain strong, long-term relationships with assigned customer accounts post-sale. Ensure smooth handoff from Sales and Onboarding teams to Customer Success. Serve as the primary point of contact for strategic customers, advocating for their needs internally. Conduct regular check-ins, business reviews, and success planning meetings. Monitor customer health scores, usage metrics, and engagement trends to proactively address risks. Identify upsell, cross-sell, and renewal opportunities and collaborate with the Sales team to execute. Collaborate with Support, Product, and Engineering teams to resolve issues and improve the customer experience. Collect and share customer feedback to influence product roadmap and service improvements. Maintain accurate and up-to-date CRM records, including customer communication, activities, and risks. Qualifications Bachelor's degree in Business, Communications, Information Technology, or a related field. 1-3 years of experience in Customer Success, Account Management, or Relationship Management within a SaaS or B2B technology company. Strong understanding of SaaS business models, subscription metrics (e.g., churn, NRR, LTV), and customer journey stages. Excellent interpersonal, communication, and presentation skills. Proven ability to build trust and maintain strong client relationships. Strong problem-solving skills and a proactive mindset. Familiarity with CRM systems (e.g., Salesforce, HubSpot), customer success tools (e.g., Gainsight, Totango), and support platforms. Preferred Qualifications Experience managing enterprise or mid-market customer accounts. Background in tech, product, or implementation support.

- Tata 1mg Customer Service - Hsc/Graduate - Good communication - Salary:- 15000 Inhand for HSC Fresher - 16000 Inhand for Graduate Fresher - Shift Timing:- 8 Hours Shift - Male Candidates 7am to 12am Window - Female Candidates 6am to 7pm Window Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. Perks and benefits High Incentives and growth opportunities.

A Customer Support Executive job description typically includes roles and responsibilities focused on providing excellent customer service, resolving issues, and ensuring customer satisfaction . They handle inquiries, troubleshoot problems, process returns, and maintain positive customer relationships. This role also involves understanding company products/services, preparing policies, and potentially managing a team of support representatives. Here's a more detailed breakdown: Key Responsibilities: Handling Customer Inquiries: Addressing customer questions and concerns promptly and accurately, using various communication channels like phone, email, or chat. Issue Resolution: Troubleshooting technical issues, resolving complaints, and finding solutions to customer problems. Customer Satisfaction: Ensuring customers have a positive experience by providing helpful information, timely assistance, and efficient resolutions. Building Relationships: Establishing and maintaining positive relationships with customers to foster loyalty and repeat business. Product/Service Knowledge: Understanding company products and services to answer customer questions and provide accurate information. Data Analysis: Tracking customer interactions and analyzing data to identify trends and areas for improvement. Team Management (in some cases): Supervise a team of customer support representatives, provide training, and monitor performance.

Hiring for International processes - voice and Non Voice Salary upto 38k in hand + Incentives Location, Millennium Towers, Brookefield Should be comfortable with 24/7 shifts Whatsapp or call DEV on 9355887718 to book your slot for the interview Required Candidate profile Good verbal communication skills mandatory Should be comfortable working in night shifts Whatsapp or call DEV on 9355887718 to book your slot for the interview

Respond customer inquiries via phone, email, chat or with complaint registers over customer portal Collect proper evidence from the site team for technical analysis for registration of complaints and tracking each tickets for all customer complaints

SUMMARY Exciting Opportunity for Non Technical Graduate Freshers To Start Their Career In A Leading MNC Company details: Our client is a multinational company based in Ireland that specializes in providing consulting and processing services. Designation: Customer Support - Non Voice Process Location: Chennai Job Role Handling non-voice customer support processes Addressing customer queries through chat or email support (No Calling) Working in rotational shifts, mostly during the night Requirements Requirements: All Graduates eligible except BTECH and BSC Computer Science candidates Proficiency in spoken and written English with proper punctuation and grammar Possession of original hardcopies of all semester marksheets and degree certificate Benefits Salary: upto 18.5K CTC PF,ESI BOTH WAY CAB(Pickup and drop will be provided) Work From office Click to chat with 2COMS (10:00 am - 06:00 pm) post applying: +91 8101122022 (Start chatting by typing "Hi/Hello") To start chat , click link & then press enter once the keyword ( Start Chat For Job ) pops up on the typing area of WhatsApp.

Immediate Hiring for Non-Voice Process (No Sales / No Target) Tamil / Malayalam / Hindi / Telugu / Kannada / Odia / Bengali, ( Freshers / Experinaced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Dipaloma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

We are looking for a Candidate with Exp in Handling Inbound calls, Technical issues & customer concerns Good to Have Tech Knowledge - CAD CAM Cutters plotters spreader Exposure to "garment industry machinery service" will be an added advantage

Roles and Responsibilities Provide administrative support to the sales team, including preparing quotations, proposals, and MIS reports. Assist in order processing, payment follow-ups, and customer queries management. Coordinate with customers through phone calls and emails to resolve issues related to orders or products. Prepare sales reports using Excel sheets or other tools.

We are looking for a responsible and experienced Sales Coordinator to join our Sales Team. The accountability and responsibility of this role entails providing Sales Operational Support to our Sales Team. A successful Sales Coordinator should ensure the efficient and smooth day-to-day operation of our office. Qualifications Bachelors degree or equivalent experience Ability to adapt new thing quickly Proficiency in MS Office (MS Excel and MS Word, in particular). Positive Attitude Responsibilities Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material. Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers. Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time. Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events. Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department. Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently. Making the companys products and services as attractive to potential customers as possible

Seeking a fluent English-speaking Customer Service Rep with 6+ months of international support experience. Day / Night shift role supporting US/UK clients with prompt, professional issue resolution.

Hiring for Customer Support Gurugram Location Requirment : Grad Fresher , UG with min 6 months exp. Salary Grad fresher : 27k Inhand Exp Upto 32k In hand Lucrative incentives + Attendence bonus Both side cabs | Free Meals Contact Abhay 8448748429 Required Candidate profile Excellent commincation skills mandate Freshers are welcome Comfortable with US Shifts Any Location within Delhi NCR Immediate Joiner required

Job Vacancy at SMFG India Customer Support (Email Process) SMFG India Credit is a leading financial services provider, offering innovative solutions to customers across India. As part of the globally recognized Sumitomo Mitsui Financial Group (SMFG) , we are committed to excellence, customer satisfaction, and financial inclusion. Position: Customer Relationship Officer Service Department: Customer Service Eligibility: Only experienced candidates in handling customer queries via email may apply. Must have managed 50+ emails daily . Age : 31 years & below Interested candidates can email their resume to : gayathri.anand@smfgindia.com Job Purpose: The Contact Centre Agent will handle customer queries, requests, and complaints primarily via email, with occasional phone interactions. The role requires cross-training for inbound calls, ensuring prompt and effective resolution while maintaining a professional and customer-centric approach. Key Responsibilities: Customer Interaction & Query Resolution: Respond to customer emails professionally and promptly. Provide end-to-end resolutions via calls/emails while ensuring customer satisfaction. Ensure clear and concise communication to prevent repeat queries. Customer Service & Relationship Management: Conduct thorough investigations to address customer concerns effectively. Follow up with relevant stakeholders as per the defined process. Build sustainable relationships and trust through effective communication. Process & Quality Management: Maintain accurate tagging of customer interactions in the CRM system. Ensure adherence to the companys service policies and guidelines. Continuously update knowledge on products and processes to provide accurate information. Training & Team Collaboration: Participate in training sessions for self-learning and skill enhancement. Stay updated on product and service developments. Assist in handling escalations and complex queries with professionalism. Required Skills & Attributes: Strong verbal and written communication skills. Ability to multitask, prioritize, and manage time efficiently. Professional and polite interaction skills (both written and verbal). Ability to handle pressure and work effectively in fast-paced environments. Qualification & Experience: Education: Bachelor's degree preferred (any stream). Experience: 1-2 years in customer service (email support, semi-voice, or non-voice process). Domain Knowledge: Prior experience in handling customer queries via email, CRM tagging, and resolution management. Other Considerations: A customer-centric approach with a positive attitude. Ability to analyze customer concerns and provide appropriate solutions. Strong problem-solving and interpersonal skills. Join Us! Be part of SMFG India Credit , a trusted financial institution with a pan-India presence , serving millions of customers. If you are passionate about customer service and eager to grow in a dynamic environment, we welcome you to apply! Interested candidates can email their resume to : gayathri.anand@smfgindia.com