Customer Experience Associate

Job Description

Company Description The Oak Age empowers individuals to rewrite the ageing narrative, recognizing that age is a testament to experiences and accumulated wisdom. Visit www.theoakage.com to learn about the brand. Role Description This is an on-site role for a Customer Experience Associate located in Chennai. Key Responsibilities: Customer Support Excellence Handle customer enquiries across multiple channels (email, phone, WhatsApp, social media) Provide detailed product information about our supplements and longevity solutions Guide customers through their healthy ageing journey with personalised recommendations Resolve complaints and issues with patience and creative problem-solving Follow up with customers to ensure satisfaction and gather feedback Influencer & Partnership Communication Engage with potential influencers and content creators in the health and wellness space Coordinate collaboration discussions and manage initial outreach Maintain relationships with existing brand ambassadors and partners Support influencer onboarding and content collaboration processes Essential Requirements Language Skills Fluent in English and Hindi (written and spoken) Tamil proficiency is an advantage Excellent written communication skills across all languages Personal Attributes Genuine interest in fitness, health, and wellness Growth mindset with an appetite for continuous learning Natural problem-solver who enjoys finding creative solutions Exceptional patience and emotional intelligence Resilience in handling demanding or frustrated customers To apply, send a single-line email to operations@theoakage.com telling us why this role is just for you, with "Mango" mentioned in the subject line. Direct applications through LinkedIn will be rejected without review. What We Offer: Competitive salary based on experience and skills Performance incentives tied to customer satisfaction metrics Learning opportunities in longevity science and the wellness industry Growth path as we scale Show more Show less