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Customer Exp and Faults Engineer

Customer Exp and Faults Engineer

Cradlepoint

3 - 5 years

4 - 7 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

Computer science Telecom Field operations Assurance Networking Telecommunication network services Service quality Monitoring Remedy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join our Team

About this opportunity:

Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.

What you will do:

Service Alarm Monitoring.
Alarm Management for the assigned Network Services.
Ticket Management.
Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions.
Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.
Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations.
Work Order Handling.
Regular follow up on the events with relevant departments working on it as per the MSTOP process.
Work towards KPI & Balanced Scorecard parameters.
Work towards the IPM parameters assigned by the CA Manager.
End to end responsible for the incident ticket lifecycle.
Alignment to the organizational guidelines & departmental processes & procedures.

Key Qualifications:

Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science.
Industry experience: 3- 5Years In Telecom.
Certifications: Certification related to Telecom/IP shall be an added advantage.

Why join Ericsson?

What happens once you apply?

Primary country and city: India (IN) || Noida

Req ID: 769161

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Customer Exp and Faults Engineer