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10 - 12 years

0 Lacs

Posted:2 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role & responsibilities

  • Address complaints, resolve issues, and escalate unresolved matters to appropriate departments
  • Collaborate with the project and maintenance teams to address customer issues effectively.
  • Keep customers informed about timelines, updates, and processes
  • Build strong relationships with clients to ensure satisfaction and loyalty.
  • Handle feedback proactively and implement solutions to enhance the customer experience.
  • Maintain a complaint log and ensure timely resolution of all issues raised.
  • Provide accurate and regular updates to customers on complaint resolution status.
  • Generate regular reports on customer satisfaction, complaints resolved, and key performance indicators (KPIs).
  • Analyze data to identify trends and suggest process improvements.
  • Ensure all processes are compliant with real estate regulations and company policies.
  • Creation of Tokan in system and get it resolved.


Preferred candidate profile

  • Real Estete experience is must.
  • 10 to 12 years' of customer service
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office Excel.


Qualifications


  • Bachelor's degree or equivalent experience

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