Customer Care Assistant

Customer Care Assistant (Appointment Handling)
About the job📍 Location: ILD Trade Centre, Gurgaon, Haryana🕒 Full-time | Onsite | Mon - Sat | 0-2yrs Exp🌐 www.docindia.orgOpen to Freshers Are you a fresher with strong communication skills and a passion for helping others? Join DocIndia.org, a fast-growing digital healthcare platform, and be the voice that supports patients through every step of their healthcare journey.🔹 What You’ll DoManage incoming calls, WhatsApp messages, and emails for appointment bookings and patient inquiriesSchedule, reschedule, or cancel appointments as per patient and doctor availabilityShare accurate details about doctors, clinics, and medical servicesMaintain organized records of patient interactions and appointmentsFollow up with patients for appointment confirmations and feedbackHandle queries and resolve concerns with professionalism and empathyCoordinate with doctors and clinic staff to ensure a smooth patient experienceMake an average of 50–60 calls per day to support patients effectively🔹 Mandatory Requirements✔️ Bachelor’s degree in one of the following:– Business Administration ( Healthcare Management )– BA (Hons.), preferably in English✔️ Ability to manage 50–60 patient calls per day🔹 Preferred Skills & QualitiesPrior experience in customer service, healthcare, or call centersExcellent communication in English and Hindi (other regional languages are a bonus)Basic tech skills: CRM tools, Microsoft Office, appointment systemsA patient, friendly, and problem-solving attitudeFlexible to work in shifts, if needed💙 Why Join Us?At DocIndia, you’ll be part of a supportive, mission-driven team working to make healthcare more accessible and efficient. We offer:✨ Opportunities for professional growth✨ A collaborative and respectful work culture✨ A chance to make a real difference in people’s lives📩 Apply now or tag someone who’d be a great fit!