Cruise Counselor / Cruise Booking Agents

Job Description

- Bachelors degree - Detail-oriented, Project and task management, Time management - Sales and service experience in a service-oriented or contact center environment - Excellent interpersonal written and verbal communication skills. - Must have reliable laptop, internet connection and smartphone - Have a positive attitude and work well with others - Problem solver, self-motivated, leadership strong presentation skills. - As a cruise advisor, you must be an excellent communicator and possess great sales skills, while having a passion for delivering a world class experience to our customer base - Excellent active listening skills in order to build rapport with customers - Ability to relate and respond to the guests concerns and desires - Must be able to work with Microsoft office apps create reports presentations,Navigate between multiple and concurrent computer application. - Ability to effectively use designated software to manage their book of business Responsibilities - Cruise Booking Agents assist guest by creating a personalized vacation experience - Cruise Booking Agents manage cruise planning, using sales techniques and deploying guest service skills in a high-volume inbound call center - Book and confirm Cruise reservations by providing comprehensive information about the Cruises - Engage with Guest by addressing needs, answering questions, giving directions and other information - Create and modify reservations - Assist Guest with managing their accounts, and providing appropriate solutions to concerns - Provide Guest Service when problems arise and help find solutions with bookings. - Develop business relationships with Guest and to provide excellent service to our Guests. - Maintain expected productivity including inbound reservations - Passion and knowledge of Cruise Sailings and Ships - Complete all required Company trainings and compliance courses as assigned - Flexible with work schedule, including overtime, weekends, and holidays - Document timely and accurate information about clients interactions - Effectively finalize reservations through our preferred cruise line partners - Sell consultatively and make recommendations to prospects and clients - Meet monthly revenue metric goals - Adhere to company policies, procedures, and business ethics codes - Communicate with customers to maintain relationships and provide excellent customer service - Participate in weekly meetings providing insight and findings Job Description Position Type: Full-time Compensation: Paid Bilingual: Yes, Must: English, Optional: Spanish, Portuguese, Hindi