Posted:8 hours ago|
Platform:
Work from Office
Full Time
Key Responsibilities: Engage with website/app visitors via live chat to drive sales and convert leads. Understand customer needs and recommend appropriate products or services. Provide real-time support, answer inquiries, and resolve concerns in a professional manner. Follow up with leads and nurture prospects through the sales funnel. Collaborate with internal teams (Marketing, Support, Product) to relay customer feedback. Maintain accurate records of customer interactions and transactions in CRM systems. Stay updated on product knowledge, promotions, and industry trends. Identify and address hesitation or objections during the buying journey to improve conversion rates. Follow up with abandoned cart users and high-intent browsers to recover sales. Call customers when necessary to facilitate purchase decisions or clarify details that are not easily conveyed via chat Meet daily/weekly conversion targets and chat KPIs. Required Qualifications & Skills: Minimum [1+ year] of experience in handling sales chat Experience with CRM tools and Chat systems Strong Selling skills with a problem-solving mindset. Good typing speed and Multitasking capability. Ability to handle high volumes of concurrent chats. Flexibility to work in shifts including weekends or holidays. Minimum 1 year experience in the Customer Support role Great Written & Verbal Communciation Skills
Duroflex
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
3.0 - 4.0 Lacs P.A.
Bengaluru
Experience: Not specified
1.0 - 2.0 Lacs P.A.
8.0 - 10.0 Lacs P.A.
3.0 - 4.0 Lacs P.A.
Mumbai, Delhi / NCR, Bengaluru
Experience: Not specified
1.25 - 2.5 Lacs P.A.
Experience: Not specified
2.5 - 3.75 Lacs P.A.
4.0 - 7.5 Lacs P.A.
Navi Mumbai
2.4 - 3.0 Lacs P.A.
3.5 - 4.5 Lacs P.A.
Bengaluru
1.0 - 5.0 Lacs P.A.
