CRM Executive

Location: Chennai
Job Type: Full-Time
Experience: 2–3 years in customer relationship management or retail CRM (Only Female Required)
Reports to: Store Manager

Job Overview:

We are looking for a detail-oriented and customer-focused CRM Executive to manage and enhance our customer relationship strategies. As a key part of our in-store and post-sale experience, you will be responsible for nurturing client relationships, ensuring personalized communication, and driving repeat purchases for our jewelry brand.

Key Responsibilities:

• Customer Data Management

Maintain and update customer databases with accurate purchase history, preferences, and personal information.

• Client Communication & Engagement

Create and send personalized messages for birthdays, anniversaries, festivals, and special occasions via SMS, WhatsApp, and email.

• Customer Retention & Loyalty

Implement loyalty programs, track repeat visits, and offer exclusive previews, benefits, and offers to premium customers.

• Feedback & After-Sales Support

Follow up with customers post-purchase for feedback, reviews, and resolution of any concerns, ensuring complete satisfaction.

• Event & VIP Customer Handling

Assist in organizing customer events and handling VIP customers with a personalized, high-touch approach.

Qualifications:

• 1–3 years of experience in CRM, preferably in a jewelry, fashion, or luxury retail environment.
• Strong communication and interpersonal skills.
• Proficiency in CRM software.
• Good understanding of customer segmentation and personalization.

Package: 12000-14000+Incentive

Preferred Skills:

• Experience handling high-net-worth customers.
• Proficiency in Excel and basic data analysis.
• Passion for jewelry and customer service.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Speak with the employer
+91 7046366666