CRM Associate - Customer Service

Tata Capital

0 - 3 years

2 - 5 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

customer relationship customer service crm software relationship management crm cold calling investment banking customer complaints customer care pivot table business development vlookup sales customer support inside sales lead generation

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced CRM Associate to join our Customer Service team in TATA CAPITAL LIMITED. The ideal candidate will have 6-10 years of experience in customer service, preferably in the investment banking or private equity industry.

Roles and Responsibility

Manage and maintain accurate records of customer interactions and transactions.
Provide exceptional customer service through various communication channels.
Develop and implement effective strategies to enhance customer satisfaction and loyalty.
Collaborate with internal teams to resolve customer complaints and issues.
Analyze customer feedback and suggest improvements to processes and procedures.
Ensure compliance with company policies and procedures.

Job Requirements

Strong knowledge of customer relationship management principles and practices.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and meet deadlines.
Proficient in using CRM software and other relevant tools.
Strong problem-solving and analytical skills.
Ability to work collaboratively as part of a team.
Experience working in an investment banking or private equity firm is preferred.

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