CRM Associate - Customer Service

0 - 3 years

2 - 5 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced CRM Associate to join our Customer Service team in TATA CAPITAL LIMITED. The ideal candidate will have 6-10 years of experience in customer service, preferably in the investment banking or private equity industry.

Roles and Responsibility
  • Manage and maintain accurate records of customer interactions and transactions.
  • Provide exceptional customer service through various communication channels.
  • Develop and implement effective strategies to enhance customer satisfaction and loyalty.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Analyze customer feedback and suggest improvements to processes and procedures.
  • Ensure compliance with company policies and procedures.
Job Requirements
  • Strong knowledge of customer relationship management principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficient in using CRM software and other relevant tools.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.
  • Experience working in an investment banking or private equity firm is preferred.

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Tata Capital logo
Tata Capital

Financial Services

Mumbai Maharashtra

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