Coustomer Support Executive

Responsibilities

• Respond promptly to customer queries and ensure effective resolution.
• Understand customer requirements and coordinate with the technical team to communicate needs clearly.
• Conduct site visits and build strong, long-term relationships with clients.
• Carry out installation of vehicle tracking devices across Mumbai, Pune, Ahmedabad, and nearby regions.
• Gain in-depth knowledge of the company’s products and deliver effective training to customers.
• Manage onboarding of new clients, ensuring detailed product walkthroughs and support during setup.
• Follow up with customers during trial periods to ensure satisfaction and address issues.
• Coordinate with third-party contract engineers for installations as required.
• Manage timely dispatch of devices based on customer requirements.
• Ensure high levels of customer satisfaction through excellent support and proactive communication.
  

Qualifications

• Strong verbal and written communication skills.
• Sound understanding of GPS technology and web-based applications.
• Familiarity with vehicle telematics systems.
• Educational background in Electronics, ITI, or Information Technology-related disciplines.