Coustomer Support Executive

0 years

0 Lacs

Posted:4 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The ideal candidate will be responsible for many different tasks related to the operations of the business. They will field calls and maintain calendars. Additionally, this individual will organize reports and documents to ensure ease of access.

Responsibilities

:
  • Respond promptly to customer queries and ensure effective resolution.
  • Understand customer requirements and coordinate with the technical team to communicate needs clearly.
  • Conduct site visits and build strong, long-term relationships with clients.
  • Carry out installation of vehicle tracking devices across Mumbai, Pune, Ahmedabad, and nearby regions.
  • Gain in-depth knowledge of the company’s products and deliver effective training to customers.
  • Manage onboarding of new clients, ensuring detailed product walkthroughs and support during setup.
  • Follow up with customers during trial periods to ensure satisfaction and address issues.
  • Coordinate with third-party contract engineers for installations as required.
  • Manage timely dispatch of devices based on customer requirements.
  • Ensure high levels of customer satisfaction through excellent support and proactive communication.

Qualifications

:
  • Strong verbal and written communication skills.
  • Sound understanding of GPS technology and web-based applications.
  • Familiarity with vehicle telematics systems.
  • Educational background in Electronics, ITI, or Information Technology-related disciplines.

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