Corporate Trainer

We are seeking an experienced Trainer with a strong background in US Healthcare processes and contact center operations. The ideal candidate will be responsible for delivering high-impact training programs to new hires and existing employees, ensuring readiness for client interactions and operational excellence.

Key Responsibilities:

• Deliver training sessions on

  US Healthcare

  processes including Claims, billing, eligibility, and customer service protocols.
• Facilitate onboarding and nesting programs for new hires in a contact center setup.
• Collaborate with operations, quality, and client teams to ensure training alignment with business goals.
• Conduct refresher and upskilling sessions for existing staff based on performance and process updates.
• Maintain training effectiveness through assessments, feedback, and continuous improvement.
• Support process transitions and updates through timely training interventions.
• Create and update training materials, SOPs, and e-learning content.
• Participate in calibration sessions with QA and client teams.
• Provide floor support and troubleshoot process-related queries post-training.

Eligibility Criteria:

• Minimum 1-2 years of experience in training roles within US Healthcare contact center operations.

⚠️ Disclaimer: