7083 Continuous Improvement Jobs - Page 14

Job Requirements Full-Stack Developer (Angular + Microservices) We are seeking a highly skilled and motivated Full-Stack Developer with a strong foundation in Angular-based front-end development , microservices architecture , and DevOps practices . The ideal candidate will be a proactive team player with excellent communication skills and a passion for continuous learning and innovation. \uD83D\uDCCD Location: JFWTC Bangalore \uD83D\uDD52 Employment Type: Full-Time Experience Level: Senior Level (3 to 5 years) \uD83D\uDCC5 Work Mode: Work from Office \uD83D\uDD0D Responsibilities: Design, develop, and maintain software applications using Angular and microservices. Collaborate with global stakeholders to gather requirements and deliver high-quality solutions. Write clean, maintainable, and testable code following best practices. Implement unit and integration tests using modern frameworks. Participate in Agile ceremonies and contribute to continuous improvement. Support CI/CD pipelines and containerized deployments using Docker and Kubernetes. Troubleshoot and resolve technical issues across the stack. Work Experience Mandatory Skills Strong communication and collaboration skills. Professional attitude and flexibility to work based on business needs. Ability to work independently and learn new tools and technologies. Experience with Agile methodologies. Proficiency in: Object-Oriented Programming concepts HTML5, CSS, JavaScript, TypeScript Angular 2+ and Single Page Applications Testing frameworks: Cypress, Cucumber, Protractor, Jasmine, Mocha. js, Chai. js, Karma Microservices and RESTful APIs Docker and Kubernetes Build tools: Gradle, Maven Messaging systems: RabbitMQ Version control systems: GitLab, Perforce Desired Skills Experience with CI/CD pipelines (e. g. , Jenkins) Scripting: Python, Shell Knowledge of DICOM (preferred for healthcare-related projects)

Setup and maintain Continuous Integration tools like Jenkins Test planning, test automation design and execution for GUI Work Experience Expert proficiency in any one of the GUI verification tool like Test complete /QTP is mandatory. 3-5 years of experience in any of the GUI test automation tools. Solid experience in designing based on JavaScript and GUI testing framework tools Clear understanding of requirements and verifying UI for better user experience Exposure to an Agile development methods and tools Proven results in executing initiatives like continuous improvement and innovation Candidates should a team player with strong negotiation, written and verbal communication skills Knowledge of the usage of python is desirable

Become part of Barclays Stress Testing and Impairments CoE. This role involves joining the Data & Systems - OBI team, where you will be responsible for ensuring data/system readiness, process transformation, and handling reporting and submission-related activities. To be successful in this role, you should have: Strong understanding of Financial/Management Reporting. Keen eye for process transformation with an objective of efficiency. Comprehensive understanding of business processes and IT systems to align technology solutions effectively with business needs. Some other highly values skills include: Well-versed in system/operational testing activities within a controls framework and quality assurance to ensure a seamless implementation. Ability to articulate/translate business requirements and collaborate with IT teams. Familiarity with existing Business processes, IT landscapes, and system architecture. Strong Excel and PowerPoint skills are essential, along with proficiency in tech tools such as Alteryx, Python, Tableau, SQL, etc. Strong analytical and interpersonal skills are crucial, as is the ability to adapt to changing technology frameworks through continuous learning. This role is based out of Chennai. Purpose of the role To develop and implement the banks financial plans and stress testing methodologies by assessing the banks resilience under various economic scenarios. Accountabilities Development and implementation of stress testing methodologies and analysis of the results to identify potential vulnerabilities, assess capital adequacy, and inform risk mitigation strategies. Management of the banks financial risks, including development and implementation of risk management strategies and communication of financial risks to relevant stakeholders. Analysis of the banks capital position and assessment of its ability to meet regulatory capital requirements, development of capital management strategies to optimise capital utilisation and evaluation of the impact of capital allocation decisions on the banks risk profile and financial performance. Orchestration of process cycles for the Planning and Stress Testing FTC and project managing delivery of the Planning Process and stress tests). Documentation of requirements prescribed by the Regulator, Process/Data Owner Tracking and reporting cycle progress via P&ST Steer Co, POC, Working Groups and the workflow tool. . Management of data, dataflows and data quality from contributors - input through to report submission. . Management of BAU systems to enable a quick outcome and iterative generation of Capital or Funding plans and separately drive process reengineering initiatives. . Ownership of the controls environment, standards, conformance, partnering with BIA to ensure the FTC meets its controls and governance objectives. . Provision of ongoing governance support including but not limited to Regulatory liaison, Group & BBUK Board engagement, Group Attestation & KPMG engagement. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

The Digital Finance function within Novartis is responsible for driving the data and tools, AI and ML strategy for finance across the organization. We are seeking a highly skilled and detail-oriented Senior Manager, Data Analytics. The primary responsibility of this role is to effectively manage and analyze large volumes of data, with the aim of extracting valuable insights. The ideal candidate should possess exceptional analytical skills, as well as the ability to manipulate and interpret complex datasets using a variety of technologies, including programming languages. Additionally, the candidate should be able to foster strong relationships with global stakeholders and effectively communicate business analyst needs to data engineers or software engineers. About the Role Key Requirements: Data Analysis: Utilize statistical techniques and data mining methods to analyze large datasets. Identify trends, patterns, and correlations to uncover valuable insights and address critical business questions. Data Validation, Cleaning and Preprocessing: Thoroughly clean, validate, and organize data to ensure accuracy and consistency. Identify and resolve data quality issues, such as missing values and outliers, to maintain data integrity Data Visualization: Present findings in a clear and concise manner through the use of charts, graphs, and other visualizations. Enable users to easily understand and interpret the data through effective visual representations. Ad-hoc Data Analysis: Conduct ad-hoc data analysis to provide actionable recommendations to stakeholders. Proactively address emerging business needs by performing on-demand data analysis to support decision-making processes. Collaboration: Collaborate closely with cross-functional teams, including business analysts, data engineers, and data scientists, to understand their requirements and provide data-driven solutions. Foster effective teamwork and communication to deliver optimal outcomes. Storytelling : Generate insights from the data and communicate them to the key stakeholders, both technical and non-technical. Understand and explain the implications of the findings on the processes, products or business. Documentation: Develop and maintain documentation related to data analysis processes and procedures. Ensure clear and comprehensive documentation to facilitate knowledge sharing and replication of analysis methods. Continuous Improvement: Stay up-to-date with the latest trends and techniques in data analytics. Continuously explore and implement new tools and technologies to enhance data analysis processes, ensuring they align with industry best practices. Essential Requirements: Strong analytical skills with the ability to manipulate and interpret large datasets. Knowledge of statistical techniques and data mining algorithms. Proficiency in programming languages (example - Python language). Strong SQL with aptitude for learning other analytics tools Experience with BI tools like PowerBI or Qlik and ETL tools like Dataiku/Alteryx. Effective communication skills to present findings to both technical and non-technical stakeholders Desirable Requirements: 7+ years eextensive experience in Data and/or Business Analytics. candidates with a background in Financial Data Analytics will be an added advantage Bachelor s or Master s degree in a relevant field such as mathematics, statistics, economics, or computer science. strong written and verbal communication skills

Join us as a Data Engineer - PySpark Developer at Barclays, where youll take part in the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. Youll be working on complex technical problems that will involve detailed analytical skills and analysis. This will be done in conjunction with fellow engineers, business analysts and business stakeholders. To be successful as Data Engineer - PySpark Developer you should have experience with: Hands-on programming experience in a Big Data Hadoop ecosystem. Proficiency in PySpark, Hive, and Impala. Exposure to Mongo DB or any other NoSQL database. Solid experience with Unix shell. Experience with scheduling tools like AutoSys, airflow. Strong understanding of Agile methodologies and tools (JIRA, Confluence). Experience with CI/CD tools such as Jenkins, TeamCity, or GitLab. Excellent communication and collaboration skills. Ability to work independently and drive delivery with minimal supervision. Some other highly valued skills include: Bachelor s degree in Computer Science, Engineering, or a related field. Relevant certifications in Big Data or cloud technologies are a plus. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To build and maintain the systems that collect, store, process, and analyse data, such as data pipelines, data warehouses and data lakes to ensure that all data is accurate, accessible, and secure. Accountabilities Build and maintenance of data architectures pipelines that enable the transfer and processing of durable, complete and consistent data. Design and implementation of data warehoused and data lakes that manage the appropriate data volumes and velocity and adhere to the required security measures. Development of processing and analysis algorithms fit for the intended data complexity and volumes. Collaboration with data scientist to build and deploy machine learning models. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Has good team building and communication skills. Shows understanding and appreciation of processes and issues relevant to the job. Has the ability to work on vague as well as concrete tasks independently. Actively follows business and technology trends. Demonstrates creativity in their solutions. Takes calculated risks. Innovates in their work. Has a desire to learn a broad range of technologies and skills. You will be responsible for: Java coding - o Understanding complex pre-existing codebase, adding new code, refactoring existing code, removing dead code, and fixing issues. o Creating/updating Junit tests. o Front-end enhancements o Implementing support for a new range of our products. o Upgrading Java libraries, and tools. o Development as part of a team and individually. o Participating in code reviews Troubleshooting - o Investigating security issues to see if they are applicable to the product. o Capturing and analysing USB, Serial or Network (https/http) traffic to detect and fix communications issues. Scripting o Updating Linux rpm scripts (spec o Writing/updating batch files on windows, shell scripts on Linux CI/CD o Working with Jenkins based build system. o Working with Ant build scripts. o Building DLLs. Assisting in formulating customer requirements Helping in the design and architecture of product solutions as well as creating engineering documents Contributing to continuous improvement of products and processes. Working with Technical Support on customer issues We would like to see experience of some of: Linux and Windows scripting Experience with TCP/IP networks and application-level networking protocols. Network, Serial or USB protocol analysis experience. Knowledge of Security (Java keystore, SSL) JavaScript (jQuery helpful) Ant HTML CSS NullSoft installer technology. C++ GitHub Actions Qualifications A B. Sc or B. Eng degree in Computer, Electrical, Electronic, or Software Engineering (or equivalent) 3 to 5 years of experience in a professional environment working with Java (preferably in a multi-threaded application) Good troubleshooting skills Experience with Git

Platform Architecture Leadership: Develop and maintain ServiceNow platform architecture, ensuring scalability, security, and performance. Establish architectural standards, patterns, and best practices for ServiceNow development and configuration. Provide technical leadership and guidance to ServiceNow developers, administrators, and business analysts. Strategic Alignment & Innovation: Collaborate with business leaders and IT stakeholders to understand strategic objectives and translate them into ServiceNow solutions. Identify opportunities to leverage ServiceNow capabilities to drive business innovation and improve healthcare outcomes. Lead the evaluation and adoption of new ServiceNow features and modules. Solution Design & Governance: Design and architect complex ServiceNow solutions that meet business requirements and align with architectural standards. Oversee the implementation of ServiceNow solutions, ensuring quality, adherence to standards, and successful delivery. Establish and enforce governance processes for ServiceNow development, configuration, and deployment. Technical Mentorship & Enablement: Provide technical mentorship and coaching to ServiceNow team members. Develop and deliver training programs to enhance ServiceNow skills and knowledge across the organization. Foster a culture of innovation and continuous improvement within the ServiceNow team. Compliance & Security: Ensure ServiceNow solutions comply with relevant healthcare regulations and security standards (e.g., HIPAA, GDPR, Sox, Woco, GIA, Cobit, GXP, GMP). Assist with Audits and controls for auditors. Implement security best practices to protect sensitive patient data within the ServiceNow platform. Participate in security audits and risk assessments. Qualifications & Skills: Required Certifications: ServiceNow Certified Architect (CSA) certification is mandatory. Experience: 10+ years of experience in IT, with a minimum of 5 years of experience as a ServiceNow Architect. Proven experience in designing and implementing complex ServiceNow solutions in a large enterprise environment. Deep understanding of ServiceNow platform architecture, capabilities, and best practices. Extensive experience with ServiceNow modules such as ITSM, ITOM, EA/ITAM, SPM, CSM, SecOps, HRSD, and GRC. Experience with integrating ServiceNow with other enterprise systems. Experience in the Global healthcare industry is highly preferred. Technical Skills: Strong knowledge of JavaScript, HTML, CSS, and other web technologies. Experience with REST APIs and web services. Familiarity with Agile development methodologies. Soft Skills: Excellent communication, interpersonal, and presentation skills. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Ability to lead and mentor technical teams. Why Join Us Be a key leader in driving digital transformation within a leading global healthcare organization. Work on challenging and impactful projects that improve patient care. Opportunity to shape the future of our ServiceNow platform. Competitive salary and benefits package.

Minimum 8+ years broad Information Technology experience in: Working with Project and Program Management, Systems Design and Delivery, Quality Assurance, Production Support and Infrastructure ServiceNow CIS IT Service Management Certified and ServiceNow Admin certified Understands and has experience with ServiceNow ITIL framework Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB Experience in cloud environment such as AWS/Azure Certification in AWS and Azure is preferred Experience with integration to third party tools via REST API, OOB ServiceNow Connectors Design, develop and deploy technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports Understanding of CMDB, Service Mapping, Discovery, Service-Now CSDM principles Responsible for supporting Configuration Item CI types of CI attributes and CI relationships are tracked in the CMDB. Helps to maintain the processes and procedures for creating and maintaining CIs and CI data Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB. Responsible for the execution and continuous improvement of the IT Configuration Mgt framework including governance and control standards and communications. Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up to date. Ensures that the CI Data Owners are effectively managing their CI data. Responsible for maintenance and governance of non-discoverable CI attributes Monitors CI data health reports and dashboards and works with the CI Data Owners to resolve any issues. Supports the design development and implementation of process and CMDB enhancements. Responsible for change management support when needed such as producing weekly CAB agenda report, Forward schedule change and KPI and Metrics reports. Coordinating with change owner to ensure the change management process is followed. Understanding the Agile principles and trained on Agile methodology is a must. ITIL V3 foundation certified. Knowledge of APM is a plus. Understanding of CMDB, Service Mapping, Discovery, Service-Now CSDM principles Responsible for supporting Configuration Item CI types of CI attributes and CI relationships are tracked in the CMDB. Helps to maintain the processes and procedures for creating and maintaining CIs and CI data Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB. Responsible for the execution and continuous improvement of the IT Configuration Mgt framework including governance and control standards and communications. Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up to date. Ensures that the CI Data Owners are effectively managing their CI data. Responsible for maintenance and governance of non-discoverable CI attributes Monitors CI data health reports and dashboards and works with the CI Data Owners to resolve any issues. Supports the design development and implementation of process and CMDB enhancements. Responsible for change management support when needed such as producing weekly CAB agenda report, Forward schedule change and KPI and Metrics reports. Coordinating with change owner to ensure the change management process is followed. Understanding the Agile principles and trained on Agile methodology is a must. ITIL V3 foundation certified. Knowledge of APM is a plus.

The Solution Design Lead role is aimed at understanding the grass-root challenges, learning from research, and designing innovative solutions for stakeholders. This role is most suited for those exploring opportunities in innovating solutions for improving education leadership, and experiencing first-hand implementation of solutions. Roles and Responsibilities Engaging in primary and secondary research to understand the needs of the stakeholders and to compile relevant information that can aid in developing context-aware solutions Creation and Curation of different assets ( Courses, Case studies, Tools, Projects, Session plans, Handbooks etc.) for stakeholders like Teachers, Head Teachers, Block Education Officers, DIET officials, Key Resource Persons, etc. through various sources Creation of standards and templates that would enable the Field team and Education Department officials to create different kinds of solutions and to implement them at scale Pilot and Evaluate the solutions to improve their quality and provide recommendations for implementing it at scale Proactively leverage his/her past experiences as an educator to understand and regularly provide inputs to improve the quality of the solution assets Identify and forge new external partnerships with organizations/people aimed at learning from existing resources. Experience & Competencies Required Must have a minimum experience of 3 years and a degree in education or equivalent. Willingness to travel on a need basis. Prior experience in leading design efforts for adult education in general and school leadership development, in particular, would be preferred. Experience teaching in low-income schools or government schools. Must have prior experience in primary and secondary research and should be a problem solver. Willingness to learn in the face of uncertainty and difficult situations. Must have effective planning skills and time-task management. Must have a good command of Hindi and English (Read and Write). What we offer Opportunity to work with education organizations globally and in India. Exposure to the field in different locations in India. 24 paid leave and 12 calendar holidays. Medical insurance - individual and dependents. One menstruation leave each month for women employees. L&D fund to pursue learning opportunities related to jobs.

We re seeking a Business Analyst who thrives on solving problems, spotting inefficiencies, and improving processes through automation. You ll work closely with Product and Operations teams to automate transaction workflows, identify bugs, and support root cause analysis. This role demands strong analytical skills, attention to detail, and the ability to drive continuous improvement. WHAT YOU LL DO: Work with Product & Ops teams to identify manual, repetitive transaction processes ripe for automation Document business requirements and functional specifications for automation of transaction flows Analyze and investigate system/data issues, support bug identification and resolution tracking Collaborate with engineering teams to ensure business needs are translated accurately into automated solutions Support UAT and validate outcomes for transaction-related automation fixes or improvements Build documentation, workflows, and SOPs for automated processes Use data to validate automation success, identify gaps, and suggest improvements Write and run basic SQL queries to support analysis, data validation, and troubleshooting WHAT YOU LL NEED: A Bachelor s/Master s Degree with 4-5 years of experience as a Business Analyst, preferably in Insurance, BFSI, or SaaS environments Prior exposure to automation of business processes/transactions, workflow tools etc. Excellent analytical and investigative skills - comfortable digging into issues and identifying patterns Proven experience in bug tracking, triaging, and collaborating with QA or Engineering Familiarity with tools like JIRA, Confluence, Excel/Sheets, and process mapping platforms Strong communication skills for cross-functional collaboration Basic SQL for data extraction and analysis

We are looking for a skilled Oracle Fusion Specialist (or Consultant/Manager) to join our dynamic team. You will be responsible for managing and optimizing our ERP systems, ensuring their integration with various business functions. This position requires a deep understanding of ERP solutions, strong analytical skills, and the ability to support end-users with system implementation, troubleshooting, and improvements. Key Responsibilities: Oracle Fusion Oversee the daily operations of the ERP system to ensure all business processes are running smoothly. Coordinate with different departments to ensure ERP data is aligned with organizational goals and processes. Manage system configurations, updates, and customizations. Conduct regular system audits to ensure data integrity and compliance. FIN, SCM, CRM, PPM & HCM in scope User Support and Training: Provide training and ongoing support to end-users for effective use of ERP systems. Troubleshoot user issues and offer solutions for any system or process-related challenges. Develop training materials and conduct sessions for new hires or team members unfamiliar with the system. Implementation & Integration: Work closely with project teams to implement ERP solutions, ensuring alignment with business objectives. Lead the integration of ERP with other business tools and software Assist in system upgrades and migrations, ensuring minimal disruption to business operations. Need knowledge in P&L and other org level reporting Customization & Reporting: Collaborate with business leaders to design custom reports and dashboards to meet the needs of different teams. Assist in the customization of ERP modules to improve efficiency and business workflows. Analyze data for process improvement opportunities and propose solutions. Project Management: Support project teams in the rollout of ERP initiatives from start to finish, ensuring timelines and budgets are adhered to. Work with vendors and third-party consultants to ensure smooth system integrations and updates. Monitor project progress, address challenges, and report on progress to senior management. Continuous Improvement: Stay up-to-date on ERP trends and new technologies to ensure the organization benefits from the latest system improvements. Conduct post-implementation reviews to evaluate system performance and identify areas for optimization. Qualifications: Bachelors degree in Business Administration, Information Systems, Computer Science, or a related field. Proven experience working with ERP systems - Oracle Fusion Strong understanding of business processes such as finance, supply chain, HR, manufacturing, or sales. Previous experience in implementing or upgrading ERP systems is a plus. Strong problem-solving and analytical skills with an ability to troubleshoot issues. Excellent communication skills, both written and verbal, for interacting with various stakeholders. Project management experience is desirable. Certification in ERP software or related training Preferred Skills: Experience with specific ERP - Oracle Fusion Knowledge of SQL or other database management systems. Familiarity with cloud-based ERP solutions and integration with other cloud tools. Ability to understand and translate business requirements into system configurations.

We are seeking a seasoned Scrum Master with deep expertise in Agile execution and ServiceNow ecosystems. In this role, you will be responsible for leading and facilitating Agile development methodologies across multiple ServiceNow teams focused on delivering high impact solutions for Customer Service Management (CSM), IT Service Management (ITSM), IT Asset Management (ITAM), Enterprise Architecture (EA), Governance, Risk, and Compliance (GRC), Security Operations (SecOps), and Strategic Portfolio Management (SPM). The ideal candidate will be a servant leader, coach, and facilitator, with a deep understanding of Scrum principles and practices, and a passion for driving team performance and delivering value to our stakeholders. Prior exposure to the healthcare industry is a significant plus, enabling faster impact on patient-centric innovation, regulatory compliance, and care delivery transformation. Key Responsibilities: Scrum Leadership and Delivery Expertise: Lead Agile execution at scale across multiple concurrent ServiceNow workstreams Drive outcomes through expert facilitation of program-level and team-level ceremonies (PI Planning, Sprint Planning, Syncs, Reviews, Retros) Pro-actively collaborate and remove impediments and roadblocks that are hindering the teams progress Team Coaching & Mentoring: Coach and mentor development teams on Agile and Scrum principles and practices. Help teams become self-organizing and cross-functional Promote collaboration and communication within and across teams Champion agile maturity and metrics driven approach to delivery thereby creating transparency across teams/stakeholders etc Product Backlog Management: Work with the Product Owner to maintain a well-defined and prioritized product backlog. Ensure that user stories are clear, concise, and testable. Facilitate backlog refinement sessions. Stakeholder Management: Collaborate with stakeholders to understand their needs and expectations. Communicate project status and progress to stakeholders Manage stakeholder expectations and responsible to translate it to the teams for better outcomes Continuous Improvement: Identify and implement process improvements to enhance team efficiency and effectiveness. Promote a culture of continuous learning and improvement. Track and report on team performance metrics. ServiceNow Expertise: Possess an expert level understanding of the ServiceNow platform and its capabilities, particularly in the areas of CSM, ITSM, ITAM, EA, GRC, SecOps, and SPM. Stay up to date on the latest ServiceNow features and releases and suggest relevant changes to be implemented in the current/future processes Share ServiceNow knowledge and best practices with the team. Qualifications & Skills: Experience: 8+ years of experience as a Scrum Master, preferably in a ServiceNow environment for 5 years as agile delivery lead/coach/scrum lead Experience working with multiple Scrum teams simultaneously to deliver outcomes and manage stakeholder expectations Experience with ServiceNow modules such as CSM, ITSM, ITAM, EA, GRC, SecOps, and SPM. Certifications: Certified Scrum Master (CSM) or equivalent certification is required. Agile certifications (e.g., PMI-ACP) are a plus. Technical Skills: Familiarity with Agile development tools (e.g., Jira, Azure DevOps). Basic understanding of software development principles Soft Skills: Excellent communication, facilitation, and interpersonal skills Strong problem-solving and conflict-resolution skills. Ability to influence and persuade others. Servant leadership mindset Experience: 3+ years of experience as a Scrum Master, preferably in a ServiceNow environment. Experience working with multiple Scrum teams simultaneously. Experience with ServiceNow modules such as CSM, ITSM, ITAM, EA, GRC, SecOps, and SPM. Certifications: Certified Scrum Master (CSM) or equivalent certification is required. Agile certifications (e.g., PMI-ACP) are a plus. Technical Skills: Familiarity with Agile development tools (e.g., Jira, Azure DevOps). Basic understanding of software development principles. Soft Skills: Excellent communication, facilitation, and interpersonal skills. Strong problem-solving and conflict-resolution skills. Ability to influence and persuade others. Servant leadership mindset. Why Join Us Be part of a dynamic and innovative team. Work on challenging and impactful projects that improve healthcare delivery. Opportunity to grow your skills and knowledge in ServiceNow and Agile methodologies. Competitive salary and benefits package.

We are looking for a detail-oriented and analytical Quality Analyst to monitor, evaluate, and improve the performance of our call center operations. The ideal candidate will ensure that all customer interactions align with company standards, enhance service quality, and support continuous improvement initiatives. Key Responsibilities: Monitor and evaluate inbound and outbound calls using established quality assurance standards and tools. Identify communication gaps between customers and advisors; provide actionable feedback for improvement. Ensure adherence to quality assurance benchmarks and organizational standard operating procedures. Participate in calibration sessions, employee communication initiatives, and help in developing training and communication tools. Deliver constructive feedback on telephone etiquette, process compliance, and product knowledge. Provide individual performance expectations, develop action plans, and support skill enhancement initiatives. Manage and maintain quality dashboards and reports to ensure timely, accurate performance insights. Desired Skills & Competencies: Excellent communication and interpersonal skills. Strong analytical mindset with attention to detail. Proficient in MS Excel and reporting tools. Ability to give clear, constructive feedback and coach team members. Knowledge of quality monitoring tools and techniques.

Ensure the implementation and maintenance of the Quality Management System (QMS) in accordance with IATF 16949, ISO 9001, and other applicable standards. Regularly review and update quality procedures, work instructions, and process documentation. Manage document control, including the creation, revision, and archiving of quality-related documents. Plan, coordinate, and conduct internal and external audits (IATF 16949, ISO 9001, customer audits). Support third-party and customer audits, ensuring timely closure of non-conformities and implementation of corrective actions. Ensure compliance with customer-specific requirements and statutory/regulatory guidelines. Conduct training sessions on QMS policies, procedures, and quality standards for plant employees. Provide ongoing support and guidance to teams to ensure understanding and compliance with QMS requirements. Implement all relevant procedures described in the Quality Management System (QMS) and ensure compliance. Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance & resolution on open topics. Champion a program for the implementation and sustainment of a continuous improvement culture. Implement Lesson learned in process & identify the Lesson to publish for other locations. Training & Development of organization related to quality , system & others. Drive continuous improvement initiatives to enhance quality processes and system efficiency. Apply structured problem-solving tools such as 8D, 5-Why, FMEA, and Root Cause Analysis. Organize and lead Management Review Meetings to present QMS performance, audit findings, and improvement initiatives. Prepare and submit periodic quality performance reports (KPIs, non-conformance, audit results) to senior management. Identify and communicate risks and opportunities related to quality processes. Bachelor s degree in Engineering, Quality Management, or a related field.

Alter Domus India develops and licenses a growing family of proprietary software products and service solutions to assist financial institutions with a number of complex topics such as accounting for credit deteriorated assets and the administration of investments in leveraged loans. In addition to competitive compensation and benefits, we provide excellent opportunities for growth and learning and invest in our people s professional development. Your Responsibilities: Strategy & Planning Collaborate with executive leadership to define digital transformation goals and roadmaps. Lead delivery of Agile engagements, with a background of being an Agile Transformation Coach, across different programs according to the product landscape to deliver best in class outcomes for clients Be responsible for planning, managing, and executing several major technical programs and initiatives each year for our Engineering Organization across our Product portfolio. Collaborate with Engineering and Product Leadership and functions such as Engineering, Product Management, Customer Support etc. to prioritize, plan, and deliver new features and products to the market. Lead cross-functional teams, ensuring alignment and effective program execution (conduct cross-functional stand-ups / scrum of scrums). This will involve feature prioritization, planning, milestone tracking, risk management, risk mitigation, metrics & status reporting, escalations (when needed), beta programs etc. Oversee the management of product releases, release metrics & release processes Create & optimize processes based on learnings to ensure predictable, consistent, and top-quality execution. Define metrics and success criteria for programs & monitor them through the Product Development Life Cycle. Conducts meaningful retrospectives, creates action plans to implement changes at the team level; coordinates with all stakeholders in the program to align and plan potential actions to be implemented across the program Track and evaluate the delivery metrics of the product teams within the engagement and drive continuous improvement to improve flow, quality, and value realization Collaborate with senior leadership to define product roadmaps and ensure alignment with business goal Identify and allocate resources, including budget, personnel, and equipment. Develop and manage the program budget, ensuring cost-effectiveness. Translate strategic objectives into actionable program plans. Ensure effective communication, reporting, and alignment with stakeholders at all levels. Process Improvement & Innovation Analyse existing business processes and identify opportunities for digital enhancement. Promote a culture of continuous improvement and innovation across teams. Implement agile methodologies and lean principles to improve delivery efficiency. Budget & Resource Management Develop program budgets and track financial performance. Allocate resources effectively across multiple workstreams. Establish and monitor key performance indicators (KPIs) for program success. Make data-driven decisions based on performance metric Manage and mitigate risks across multiple projects, ensuring compliance with industry standards and best practices. Facilitate communication between technical and non-technical stakeholders, providing clear project updates and reports. Coordinate with product managers and engineering teams to define project requirements, timelines, and resource allocation. Continuously improve processes for development, testing, deployment, and system monitoring, leveraging automation and CI/CD pipelines Develop and manage project roadmaps, ensuring alignment with business objectives and timely delivery Your Profile: Agile Leadership: Certified PMP or Agile PM with a background as an Agile Transformation Coach, skilled in leading delivery of Agile engagements across different programs to deliver best-in-class outcomes for clients. Program Management Expertise: Adept at planning, managing, and executing several major technical programs and initiatives each year for Engineering Organizations across product portfolios. Experienced in overseeing product releases, release metrics, and release processes. Cross-Functional Collaboration: Strong ability to collaborate with Engineering and Product Leadership, as well as functions such as Engineering, Product Management, and Customer Support, to prioritize, plan, and deliver new features and products to the market. Stakeholder Engagement: Act as the primary point of contact between stakeholders and delivery teams, ensuring effective communication, reporting, and alignment with stakeholders at all levels. Process Improvement & Innovation: Committed to analyzing existing business processes to identify opportunities for digital enhancement. Promotes a culture of continuous improvement and innovation across teams by implementing agile methodologies and lean principles. Budget & Resource Management: Experienced in developing and managing program budgets, allocating resources effectively across multiple workstreams, and establishing key performance indicators (KPIs) for program success. Risk Management: Proven ability to manage and mitigate risks across multiple projects, ensuring compliance with industry standards and best practices. Analytical Mindset: Strong analytical and problem-solving skills, with the ability to track and evaluate delivery metrics of product teams and drive continuous improvement to enhance flow, quality, and value realization. We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location

1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters) The purpose of the role is to continuously drive a culture of excellence in the organization by Designing Processes and user manuals Updating SOPs for authorization matrices, key performance indicators and processing step changes Conducting process conformance reviews Eliminating non-value-add activities using lean and six sigma approaches & tools Driving faster turnarounds, First Time Right processing Providing assurance of process compliance and regulatory compliance Driving process controls around errors and outliers to improve quality Conducting Root Cause Analysis and recommending process controls Driving strategic initiatives and quality management framework implementation 4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated Key Result Areas ( Max 1325 Characters) Supporting Actions (Max 1325 Characters) Conduct Process Quality Review Conduct process audits and risk assessments for all key operations. Develop and implement Quality Management Frameworks (QMS, ISO 9001:2025, Operational/Process Excellence Index). Perform process reviews to eliminate non-value-added (NVA) activities, enhance customer service, and ensure first-time-right processing using FMEA, Value Stream Mapping, and Fishbone analysis. Publish process review reports and track the implementation of recommendations. Project Management Oversee end-to-end continuous improvement projects, ensuring timely execution and measurable outcomes. Collaborate with cross-functional teams to ensure seamless execution. RCA for Non-Conformances Conduct RCA for customer complaints, process failures, and deviations from Standard Operating Procedures (SOPs). Implement corrective and preventive measures based on RCA findings. Develop a knowledge repository to document recurring issues and resolutions for future reference. Design & Process Documentation Develop, maintain, and update process documentation and SOPs & RCSA s Ensure compliance with established processes and conduct periodic reviews & audits to assess adherence. Conduct periodic Risk Control Self-Assessment (RCSA) frameworks. Conduct regular training and awareness sessions to ensure adherence to documented procedures Education Qualification Graduate Engineer PGDM / MBA Min Experience (Years) 4-5 (Graduate Engineer) 3-4 (PGDM / MBA) Preferred Certifications Lean Six Sigma (Green Belt) Project Management Professional (PMP) ISO 9001 Lead Auditor Certification in Business Process Management (BPM) Specific familiarity with Tools Familiarity with Business Process Management (BPM) tools like Tableau / Power BI, Celonis, Excel (Advanced with Macros & VBA), ARIS, Microsoft Visio etc.

Job Requirements Responsibilities: Provide operational support for hiring activities. Coordinate with new joiners and support onboarding processes. Facilitate team connect initiatives and manage people-related activities. Drive daily -TAT and monthly resource connect sessions. Maintain and update recruitment-related reports, including master data, on a daily basis. Lead and execute employee engagement activities to foster a positive work environment. Build and maintain healthy relationships with internal and external stakeholders. Coordinate daily with the TAT team and client technical panel for seamless execution. Monitor and maintain headcount and cost management (CM%) as per organizational processes. Ensure adherence to Quest Global\ s project management systems and compliance standards. Understand customer requirements and onboard suitable talent to meet project needs. Identify capability gaps within the team and implement improvement measures. Drive continuous improvement initiatives across processes and team practices. Develop and enhance hiring standard operating procedures and checklists as needed. Track recruitment activities and ensure timely delivery of staffing goals. Work Experience Qualifications: Bachelor degree in any discipline. Minimum 2 years of experience in recruitment or a related HR function. Strong interpersonal and collaboration skills; ability to work effectively with cross-functional teams. Proficiency in MS Office applications (Word, Excel, PowerPoint). Excellent communication skills with attention to detail. Quick learner with the ability to adapt in a dynamic environment. Strong skills in resource planning and team motivation.

Technical SPOC for Wind Turbine master data projects across Tower and Nacelle modules. Comprehend the customer needs and formulate the ideas utilizing established design principles. Interact with customers right from the quotation phase and align on project estimation, timelines, technical clarifications. Build and implement technical roadmap of team including but not limited to gap identification, training plans, identification of trending technologies in design and master data space, elevation of lead engineers to technical leaders etc. Provide technical guidance to team members to deliver Generic Product Definition (GPD), Engineering Design Platform (EDP) and Generic Manufacturing Definition (GMD) activities using Teamcenter, windchill, SAP or other similar tools. Spearhead supports Sales and Delivery leadership in developing case studies, technical capability pitch in master data space. Drive productivity improvement and continuous improvement initiatives within the team. Establish clear and consistent communication with stakeholders (multi-cultural and multi-national) Keep technological contact with new tool developments to propose continuous alternatives for job performance Work Experience Mechanical Engineering graduate with 15+ years of experience with material master with minimum 4 years of technical leadership experience. Strong experience in Team Center is must and experience on SAP integration is plus. Experience in technical leadership of large complex projects while developing technical leaders, driving continuous improvement projects. Wind turbine domain knowledge would be preferred. Experience in working with multiple cultural environments is plus.

Structural Engineering Design Codes & Standards such as ASCE 7, IBC, AISC, OSHA etc. Structural Member design, Connection design, Foundation Design, Pipe Rack design, Loading and load assessment. Structural Member optimization and Structural Analysis using STAAD Pro. 3D Modelling using Autodesk Advance Steel, Revit. 3D Model Review, Clash Check and Resolution. 2D Drawing Generation, generation of Definition Drawings, Foundation drawings. Preparation MTO, BOM from Structural 3D Models. Preparation of Technical Specification for Structural Components, RFQ finalization & Vendor Drawings review. Flexible and quick to learn global developments in Oil & Gas projects technologies and adopt. Continuous improvement of the design activity in terms of technical knowledge, efficiency, quality, and productivity. Provide virtual technical support for shop floor for the orders engineered & commissioning support. Team handling & development. Preferred Competencies: Definition drawings, 3D Modelling, Smart attributes Structural Member design, Connection design, Foundation Design, Pipe Rack design, Loading and load assessment. Structure drawings Details, Plan & Elevation drawing, layouts, Foundation drawings. MTOs/BOMs, NWD models, Clash checks, Vendor Drawing Review. Qualifications / Requirements: MTech/BE/B. Tech/ in Civil/ Structural Engineering with 3+ years of Oil and Gas/ Power Plant Experience. Strong interpersonal, responsive and leadership skills. Ability to guide/support team and execute project in line with client/project requirement. Ability to expand the competency domain, being able to take new learning challenges.

Job Requirements Job Description Define and validate the architecture and functionalities of traction and Aux power systems. Controls and hardware development of locomotive subsystems, from requirements development to model development, testing and validating designs on locomotive and in the simulation lab, utilizing tools like Matlab, Simulink, Doors, Visio, and ClearQuest. provide design concepts, product requirements, ICD, FMEA for sub system requirements. Perform simulations and analyses to verify system performance. Use sound engineering principles and adhere to business standards, practices, and procedures, to develop product / program requirements. Lead/support investigation, root-cause identification, and resolution of reliability issues. Execute a variety of projects ensuring proper definition of requirements and interfaces for various subsystems Design, integrate, implement and validate subsystem functions and Human Machine Interface for locomotives Present to customers and suppliers and lead technical endeavors to develop technologies for the railroad industry Ensure that the documentation of technical data generated for the assigned project is consistent with engineering policies and procedures Work Experience At QuEST, we often challenge our team members to temporarily work outside the scope of their primary job functions to broaden their skills and help the organization. Some of these roles and opportunities include: Execution within multiple services Project Management: Execution and Support Technical Leadership and Technical Reviews Develop work instructions to ensure repeatability Personnel Management Onboarding and Professional Development: collaborate and mentor QuEST Team Members Cross-functional teams Geographic re-assignments Quality Management and Continuous Improvement

Job Requirements Essential Responsibilities -Be capable of articulating the technical requirements for varying range of HW products like HMI, network topology, cyber-security, control panels. -Lead all customer discussions related to HW design. -Work with project Global Design Leads (GDL) to ensure that controls HW is not a high risk item on schedules/requirements . -Create Network Topology Design, BOM for HMI/Network Hardware. -Interface with Supply chain on assigned fulfillment projects. -Execute HW related activities across Gas, Steam, HRSG, BOP and PGS activities supported by controls. -Drive improvements to key performance objectives (metrics) like On-time delivery, First Pass Yield and Cycle reduction for all fulfillment activities by leading continuous improvement to the product and process. -Handle multiple projects / activities -Be accountable for on-time schedule performance, project milestones, customer deliverables, and compliance with regulations and standards -Participate in design reviews and change control for quality assurance on projects -Perform hardware selection of system control components for HMI solutions -Effectively apply critical thinking and technical expertise to efficiently guide the team. -Apply a sense of urgency, commitment and focus on the right priorities in developing solutions in a timely fashion Work Experience Role Summary/Purpose Controls Platform Engineer will be the focal point for project execution for all HW related items including primarily HMI, Network Hardware, Cyber Security and additionally Control panels, Bently Nevada Vibration Monitoring orders for Gas, Steam, BOP, HRSG and Services. The candidate will attend the customer kickoff-meetings (CKOM) and controls finalization meetings (CFM) to ensure the customer understands the value of our structured products and that the schedules are aligned to deliverable. Qualifications/Requirements -3+ years working experience in Engineering -Experience on Control system fulfillment / HMI configuration and Mark Vie Control hardware. -Proven track record executing projects to completion timely & with quality -Willingness to travel for customer meetings as required. -Strong communication, presentation & project management skills -Willingness to be challenged and executing using new technologies & skills Desired Characteristics - Knowledge of Network protocols (Modbus, OPC, IEC and others), Network Hardware(Switches, Routers, Firewall), Cyber security, Control Server configuration and virtualization -Experience with Mark Vie control system, GE Toolbox/Toolbox ST Experience, Cimplicity Screens -Strong interpersonal skills with ability to influence & lead -Experience working in global, matrix org & ability to make timely and sound decisions based on data

PTP Receive, investigate and register/ post incoming invoices with or without a purchase order PO/Non PO/ Freight Ensure timely processing of the invoices and thus timely payments with productivity of 80-100 invoices per day Invoice clarification including interaction with purchasers, requisitions and/ or vendors Ensuring 100% accuracy for invoices processed All invoices are approved as per company guidelines Routing of invoices as per the authority matrix Raising proper queries to business in case of any issues in invoices processing & resolving the issues Initiate and process the electronic credit note scheme for vendors Maintain and reconcile Accounts Payable and GR/ IR accounts Perform other duties as requested by Manager Recognize and communicate potential issues to responsible team leader in case of necessity Contributes ideas and actions towards the continuous improvement of processes within area of influence Understand and apply procure to pay processes, policies, procedures and internal control standards ERP Oracle is must Sound understanding on GST & WHT Person from Indian Accounting background Ensure timely and accurate processing of payments to the vendors and employees Ensure compliance to SOD and other compliance requirements Support the team for specific transactions and solve operational escalations/ issues Ensure thorough reviews / spot checks to ensure processing quality is maintained Ensure that adequate and updated process documentation and desktop procedures exists and is used Executing PPR on timely basis, ensuring approval before payments execution Ensuring timely payments for Statutory, utlility payments What we look for This is an middle position that requires the following experience 3 to 6 year experience in PTP end to end process B. com / BBA / MBA / M. Com Fluent English (Verbal and written) Self starter who is performance and quality oriented Good communication skills (verbal and written) Distinctive customer orientation and interact courteously with customers Flexible work style and ability to work under pressure Adaptable to learn new processes, concepts, and skills

Receive, investigate and register/ post incoming invoices with or without a purchase order PO/Non PO/ Freight Ensure timely processing of the invoices and thus timely payments with productivity of 80-100 invoices per day Invoice clarification including interaction with purchasers, requisitions and/ or vendors Ensuring 100% accuracy for invoices processed All invoices are approved as per company guidelines Routing of invoices as per the authority matrix Raising proper queries to business in case of any issues in invoices processing & resolving the issues Initiate and process the electronic credit note scheme for vendors Maintain and reconcile Accounts Payable and GR/ IR accounts Perform other duties as requested by Manager Recognize and communicate potential issues to responsible team leader in case of necessity Contributes ideas and actions towards the continuous improvement of processes within area of influence Understand and apply procure to pay processes, policies, procedures and internal control standards ERP Oracle is must Sound understanding on GST & WHT Person from Indian Accounting background Ensure timely and accurate processing of payments to the vendors and employees Ensure compliance to SOD and other compliance requirements Support the team for specific transactions and solve operational escalations/ issues Ensure thorough reviews / spot checks to ensure processing quality is maintained Ensure that adequate and updated process documentation and desktop procedures exists and is used Executing PPR on timely basis, ensuring approval before payments execution Ensuring timely payments for Statutory, utlility payments What we look for This is an middle position that requires the following experience 3 to 6 year experience in PTP end to end process B. com / BBA / MBA / M. Com Fluent English (Verbal and written) Self starter who is performance and quality oriented Good communication skills (verbal and written) Distinctive customer orientation and interact courteously with customers Flexible work style and ability to work under pressure Adaptable to learn new processes, concepts, and skills

PTP Receive, investigate and register/ post incoming invoices with or without a purchase order PO/Non PO/ Freight Ensure timely processing of the invoices and thus timely payments with productivity of 80-100 invoices per day Invoice clarification including interaction with purchasers, requisitions and/ or vendors Ensuring 100% accuracy for invoices processed All invoices are approved as per company guidelines Routing of invoices as per the authority matrix Raising proper queries to business in case of any issues in invoices processing & resolving the issues Initiate and process the electronic credit note scheme for vendors Maintain and reconcile Accounts Payable and GR/ IR accounts Perform other duties as requested by Manager Recognize and communicate potential issues to responsible team leader in case of necessity Contributes ideas and actions towards the continuous improvement of processes within area of influence Understand and apply procure to pay processes, policies, procedures and internal control standards ERP Oracle is must Sound understanding on GST & WHT Person from Indian Accounting background Ensure timely and accurate processing of payments to the vendors and employees Ensure compliance to SOD and other compliance requirements Support the team for specific transactions and solve operational escalations/ issues Ensure thorough reviews / spot checks to ensure processing quality is maintained Ensure that adequate and updated process documentation and desktop procedures exists and is used Executing PPR on timely basis, ensuring approval before payments execution Ensuring timely payments for Statutory, utlility payments What we look for This is an middle position that requires the following experience 3 to 6 year experience in PTP end to end process B. com / BBA / MBA / M. Com Fluent English (Verbal and written) Self starter who is performance and quality oriented Good communication skills (verbal and written) Distinctive customer orientation and interact courteously with customers Flexible work style and ability to work under pressure Adaptable to learn new processes, concepts, and skills

Johnson Controls is seeking an experienced Delivery Lead & Scrum Master to join our Global Marketing IT team. This individual will be responsible for managing and leading a cross-functional team that includes Architects, Web Developers, Testers, Content Migrators, and Marketing Automation Resources. The Technical Lead will play a pivotal role in ensuring the timely , successful delivery of Web -based websites and digital solutions, utilizing strong Agile/Scrum methodologies and Azure DevOps practices. This position requires a solid background in managing technical teams, overseeing project timelines, ensuring efficient resource utilization , and ensuring the successful delivery of high-quality, secure, and performance-optimized digital experiences. Key Responsibilities Technical Leadership Lead and manage the delivery of Web-based projects, ensuring alignment with business objectives , timelines, and quality standards. Act as the primary point of contact for all project-related activities, collaborating closely with business stakeholders, project managers, and technical teams to ensure project success. Monitor and report on project progress, risks, and issues, ensuring timely resolution of any blockers. Develop and maintain delivery roadmaps, aligning with the overall marketing and business strategy. Agile and Scrum Leadership Act as Scrum Master for multiple agile teams, facilitating daily standups, sprint planning, retrospectives, and other Scrum ceremonies. Work with product owners, stakeholders, and team members to ensure clear, prioritized user stories and tasks for each sprint. Foster an Agile mindset across the team and ensure continuous improvement in Agile practices and processes. Remove impediments and ensure the team is focused on delivering high-quality work while adhering to Scrum principles. Team Management Oversee, manage, and mentor a diverse team of Architects, Developers, Testers, Content Migrators, and Marketing Automation Resources. Facilitate collaboration and knowledge sharing between cross-functional teams, ensuring efficient communication and a high-performing team environment. Manage team resource allocation and ensure tasks are effectively distributed based on skill sets and priorities. Support team development through coaching, performance reviews, feedback, and career development. Risk and Issue Management Identify potential risks and blockers to project delivery and take proactive steps to mitigate them. Manage resource constraints, team dependencies, and scope changes to minimize project delays and ensure the team is consistently aligned with business priorities. Escalate issues to relevant stakeholders as necessary and work towards effective resolution strategies. Collaboration with Stakeholders Act as a liaison between technical teams and business stakeholders, ensuring alignment with business objectives and delivering solutions that meet user needs. Collaborate with marketing, content, UX/UI, and business teams to ensure Sitecore implementations meet the organization s goals and priorities. Performance Monitoring & Reporting Track and report on key performance metrics for project delivery, such as velocity, sprint burn-down, release quality, and issue resolution times. Provide regular updates to senior leadership on team progress, project status, and any risks that could affect the timely delivery of the project. Continuous Improvement Lead retrospectives and encourage a continuous feedback loop to identify areas for improvement in both team performance and project delivery processes. Advocate for ongoing improvements in tooling, development practices, and team collaboration to optimize efficiency and delivery. Quality Assurance and Best Practices Ensure adherence to coding standards, best practices, and industry standards for Sitecore development, testing, and deployment. Foster a culture of quality assurance across the team, ensuring the implementation of automated tests, continuous integration, and continuous testing throughout the development lifecycle. Qualifications Bachelor s or Master s Degree in Computer Science , Information Technology, or a related field. Minimum 10 -14 years of experience in software delivery and management, with at least 5 years of hands-on experience as a Scrum Master or Delivery Lead in an Agile environment. Strong understanding of Agile methodologies (Scrum, Kanban) using Azure DevOps , with certifications such as Certified ScrumMaster (CSM), Certified Scrum Professional (CSP), or equivalent. Experience managing and leading cross-functional teams, including Architects, Developers, Testers, Content Migrators, and Marketing Automation Resources. Experience with Sitecore CMS and Sitecore ecosystem, including Sitecore XP, Sitecore SXA, Sitecore JSS, and marketing automation integrations is a plus . Proven track record of delivering high-quality, performance-optimized public-facing websites and digital solutions on time and within budget. Strong project management skills, with experience overseeing project timelines, dependencies, resource allocation, and scope management. Excellent communication and interpersonal skills to interact effectively with both technical and non-technical stakeholders. Strong leadership and mentorship skills, with a focus on empowering teams, driving collaboration, and fostering a positive team culture. Experience with performance monitoring tools and release management in an Azure environment. Proficiency in Agile project management tools such as Jira, Confluence, or similar platforms. Experience in managing risk, identifying blockers, and implementing proactive solutions to keep projects on track. Experience with content migration and marketing automation solutions is a plus. Strong problem-solving skills, with the ability to handle complex project challenges and deliver solutions under tight deadlines. Certifications in Agile or Scrum (e. g. , CSM, SAFe Agilist) and Project Management certifications (e. g. , PMP) are a plus . Why Join Us You will be part of a dynamic team dedicated to delivering high-quality solutions and leading innovations that enhance our clients success. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.