73900 Consulting Jobs

Job Description: Job Title: Operation and Production Stability of PSD2 Application - AVP Location: Pune, India Role Description Deutsche Bank Group must be compliant with the new Payment Services Directive 2 (PSD2). PSD2 is adding requirements to payment services and expanding the scope on territorial and currency level (e.g. "one leg in", value dating). Its regulating third party access for Account Info Service Providers & Payment Initiation Service Providers and enhancing the security of online payments & account access (2-Factor-Authentication). Cross divisional and cross-country java-based application to handle 3rd party access for xs2a sandbox api under the payment service directive 2 (PSD2 regulation) for Europe. Since this is payment critical application, ensuring its stability in production is crucial. Given the high stakes of the PSD2 application, hiring additional team members is essential to mitigate operational risks, maintain production stability, and protect the organization s reputation. These roles will provide the necessary redundancy, scalability, and incident-handling capabilities to ensure the application meets its service-level commitments and delivers a seamless customer experience. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Monitor production systems for performance, availability, and anomalies. Troubleshoot and resolve issues related to PSD2 app, APIs, or infrastructure. Collaborate with development teams for bug fixes and enhancements. Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management. Manage and mentor regional L2 team to ensure the team is up to speed and picks up the support duties. Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications. Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers. Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines. Drive the development and implementation of the tools and best practices needed to provide effective support. Collaborate with and deliver initiatives and install these initiatives to drive stability in the environment. Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible. Perform reviews of existing monitoring for the platform and make improvements where possible. The candidate will have to work in shifts as part of a Rota covering EMEA hours and in the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Your skills and experience 10+ years hands on IT support and interacting with application end users. Good analytical and problem-solving skills. Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and at executive levels. Understanding of ITIL / best practices for supporting a production environment Preferred: ITIL v3 foundation certification. Preferred: Experience in a financial institution or large corporation; good technology background. Preferred: Prior experience working in cloud based application. Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. Technical competency Technologies: Hands-on experience with Google Cloud Platform (GCP), Oracle, Postgress SQL Proficiency in configuring and managing Google Observability tools (Cloud Monitoring, Logging, and Error Reporting). DevOps Tools: Expertise in GitHub Actions for CI/CD pipelines. Experience with GitHub for version control and collaboration. Incident and Operations Management: Familiarity with incident management processes for high-criticality systems. Strong skills in monitoring application performance, troubleshooting, and root cause analysis. Soft Skills: Excellent problem-solving abilities in high-pressure scenarios. Strong communication skills to work effectively with stakeholders and cross-functional teams. Ability to prioritize tasks and manage time effectively in a fast-paced environment. How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

Job Description: Job Title: DWS Risk Manager - NFRM Adherence Location: Mumbai , India Corporate Title: AVP Role Description The DWS Non-financial Risk Management (NFRM) team is part of the DWS Chief Risk office within the DWS CFO division. The DWS Chief Risk office is a dedicated risk oversight and control function, independent from the Front Office and mandated to manage financial, non-financial and investment risks for DWS Group and its subsidiaries. DWS NFRM acts as 2nd line of defense (2LoD) Risk Control Function with the current mandate: Develop, establish and assure qualitative, effective and consistent framework for Non-financial Risk Management and specific NFR risk types Oversee NFR remediation and adherence to risk appetite and tolerance Coordinate integrated NFR reporting Act as Risk Type Specialist for several non-financial risk types Manage Operational Risk Capital You will join the DWS Risk team based in India reporting to the Head of NFRM Quality Assurance. As a subject matter expert designing and performing NFRM Quality Assurance activities, you will be responsible for assessing and tracking remediation of, NFRM framework adherence. You will work in partnership with all 3LoD (e.g., risk owners, Divisional Control Office, Chief Security Office, Internal Audit, the global NFRM team and related 2nd line functions like Compliance and AFC). What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Develop a strong understanding of the NFRM framework and provide feedback on ongoing changes - to support effective / efficient Non-financial Risk Management Create a robust Quality Assurance process across key sections of the NFRM Framework (incl. controls), to support the effective monitoring / reporting of DWS Non-financial Risk Appetite Maintain Quality Assurance processes across all elements of the NFRM Framework and controls (including substantive testing) Engage / challenge DWS and DB stakeholders across 1st and 2nd LoD on ongoing Quality Assurance activities, and remediation Provide ongoing management reporting of Quality Assurance results and planned activity Engage with ongoing NFRM Framework programs to ensure Quality Assurance activities are effectively embedded Your skills and experience University degree (Economics, Finance, Maths, Natural Sciences, or equivalent) Experience of Quality Assurance (2+ years) in financial services or in audit, is a prerequisite Experience (5+ years) in risk management in the finance industry, consulting, audit, and regulatory frameworks (e.g MaRisk) Relevant professional certifications are a plus (Risk Management Certificates, Auditor, etc.) Knowledge of Asset Management is a plus Proficiency in MS PowerPoint, Excel, and Word Ability to take initiative and constructively challenge the status quo Strong team player and collaborative mindset Strong English written and verbal communication skills How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams https: / / www.db.com / company / company.htm

Get to Know Us: CG Infinity, Inc. is a software consulting firm that was founded in 1998. We offer solutions that are tailored to the needs of each individual client that we work with instead of offering standard, run-of-the-mill solutions to everyone. We work closely with our clients throughout the entire process and offer solutions for a myriad of challenges. Our Culture: Our people-first approach to technology offers best-in-class service and success rates. Here are some of the main services that we offer at CG Infinity: Salesforce Implementations, Customer Experience & CRM, Application Development & Integration, Production Support & QA, and Data Analytics & AI. Summary of Position: As an SAP Functional Consultant, you will be responsible for providing consulting expertise in SAP functional implementation, process improvement and re-engineering. What You ll Be Doing: Requirement Gathering : Collaborating with stakeholders to understand business processes, challenges, and objectives. This involves conducting workshops, interviews, and analysis to gather comprehensive requirements. Solution Design : Translating business requirements into SAP solutions. This includes configuring SAP modules, customizing functionalities, and designing processes that align with business goals while adhering to best practices. Implementation : Leading or supporting the implementation of SAP modules, ensuring smooth transition and minimal disruption to business operations. This may involve data migration, system integration, and user training. Testing : Conducting rigorous testing to validate the functionality and integrity of SAP solutions. This includes unit testing, integration testing, and user acceptance testing to identify and rectify any issues. Support and Maintenance: Providing ongoing support to end-users, troubleshooting issues, and implementing enhancements or updates to optimize system performance and usability. Core SAP Skills SAP MM (Materials Management): Expertise in procurement, inventory management, and integration with other SAP module. Source to Contract (S2C) and Procure to Pay (P2P): Comprehensive understanding of procurement and supplier lifecycle processes. SAP Concur and SAP Ariba Integrations: Experience integrating SAP systems with Concur (travel and expense) and Ariba (procurement and supplier collaboration. SAP Service Master set up and SAP Budgeting configurations Technical Skills SAP BTP (Business Technology Platform): Development and extension of SAP applications, integration capabilities, and Python for custom development (secondary skill) SAP GUI Configuration: Especially for systems running on SAP HANA SAP Fiori: Front-end development using tile-based user interfaces, UX design and customization Java or Python Development: For custom backend services or integration scenarios within the SAP ecosystem. (good to have experience) Additional Capabilities Custom Development: Building tailored solutions using SAP BTP and integrating with external platforms Cross-functional Expertise: Bridging technical and functional domains to deliver end-to-end SAP solutions Stakeholder Communication: Strong ability to communicate and engage effectively with stakeholders across business and technical teams Valid B1/ H1 visa Soft Other Skills: Excellent Communication skills (MUST Have) Strong analytical and problem-solving skills Ability to work effectively independently and/or as part of a team Must be a Team Player with a Positive attitude. Good grasping and learning abilities Perks: 5 days work week Competitive salary Flexible timings

For over 30 years, Beghou Consulting has been a trusted adviser to life science firms. We combine our strategic consulting services with proprietary technology to develop custom, data-driven solutions that allow life sciences companies to take their commercial operations to new heights. We are dedicated to client service and offer a full suite of consulting and technology services, all rooted in advanced analytics, to enhance commercial operations and boost sales performance. As a Forecasting Manager, you will lead and manage forecasting engagements across a range of pharmaceutical and biotech clients. You will be responsible for building high-quality, therapy-specific forecasting models that support commercial decision-making across the product lifecycle from pipeline through post-launch. You will work closely with cross-functional client teams (insights, marketing, finance, market access) and internal stakeholders to drive strategic forecasts, scenario planning, and evidence-based recommendations. This role requires deep expertise in pharmaceutical forecasting, experience in claims and epidemiology data, and an understanding of therapeutic dynamics, patient journeys, and commercial analytics. Well trust you to: Lead therapy-area-specific forecasting engagements, ensuring delivery of high-quality, well-documented, and strategically relevant models Design and develop custom forecast models using patient-based, analog-based, and market-based approaches depending on product lifecycle stage Apply deep understanding of disease epidemiology, treatment flow, claims data, and analogs to support robust assumptions Manage structured forecast processes- including assumption alignment, validation with stakeholders, and scenario modeling Lead discussions with clients on forecast inputs, model drivers, and commercial implications Collaborate with internal stakeholders including patient analytics, market research, and advanced analytics teams to enrich forecasts Drive innovation and consistency in forecasting methodology, template standardization, and reusable frameworks Support forecasting input into strategic deliverables including brand planning, launch readiness, market access strategy, and business case development Supervise and mentor a team of consultants/analysts on forecast building, QA, documentation, and client communication Support business development efforts through proposal development and forecast solutioning You ll need to have: 9+ years of experience in commercial pharma analytics, with a proven track record of delivering impactful solutions in the pharmaceutical and life sciences industry (Hands-on experience is preferred). Atleast 5 years of direct experience in pharmaceutical forecasting, preferably in a consulting environment (ZS, Axtria, IQVIA, or similar) Bachelor s or Master s degree in Life Sciences, Pharmacy, Economics, Engineering, or a quantitative field; MBA or MPH preferred Strong familiarity with forecasting approaches across early, pre-launch, launch, and in-market assets. Experience working across multiple therapeutic areas including specialty care, rare diseases, or oncology Advanced proficiency in statistical forecasting methods (time series analysis, regression modeling, predictive analytics) is a must. Experience with forecasting software and tools (SAS, R, Python, SPSS, or specialized platforms like Anaplan, Oracle EPM, SAP IBP) is good to have Knowledge of demand planning, sales forecasting, and financial modeling techniques is required. Understanding of seasonality, trend analysis, and scenario planning methodologies is a must. Advanced Excel modeling skills; ability to build, audit, and refine structured forecast models. Understanding of core statistical and analytical techniques used in forecasting (sensitivity analysis, back-casting, calibration) Strong Excel skills including advanced functions, pivot tables, and VBA/macros is required Experience in dashboarding tools (Power BI, Tableau) and scripting tools (R, Python) is a plus Ability to communicate complex model assumptions clearly and persuasively to both technical and non-technical audiences. Strong storytelling and slide development skills to communicate forecast outputs and implications Demonstrated leadership skills, with experience in managing and mentoring a team of consultants and collaborating with other stakeholders Excellent communication and collaboration skills, with the ability to translate complex technical concepts into clear, actionable insights for diverse audiences. Client management experience is a plus Strong problem-solving and critical-thinking abilities, with a research-oriented mindset and passion for tackling challenging problems, driving innovation in healthcare using ever evolving AI techniques. What you should know: - We treat our employees with respect and appreciation for both their contributions and their individuality. - We value our employees diverse talents and abilities, fostering a supportive, collaborative, and dynamic work environment that encourages professional and personal growth. - You will have the opportunity to collaborate with and learn from colleagues at all levels of the organization, promoting teamwork and success in every project. - We have had steady growth throughout our history because the people we hire are committed not only to delivering quality results for our clients but also to becoming leaders in sales and marketing analytics.

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyones contributions and do whats right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better. Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers. While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands. At McCormick, we have over a 100-year legacy based on our Power of People principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values. Position Overview Managing, assessing and processing Suppliers approval information. Reviewing/assessing the Approval form and consulting others as required including external parties. Ensuring Vendor Assurance reviews are completed on plan and in accordance with McCormick review standards and external certification requirements. Assessing compliance and safety of raw material/ packaging and working with Category Specialists to determine whether supplier specifications are compliant with McCormick standards; ensuring suppliers close gaps where non-compliance exists. Coordinating Non-Conformance process and Corrective and Preventive Actions with the Supplier and liaising with internal stakeholders as appropriate. Responsible for maintaining audit trail and communications during Non-Conformance processes. Regular communication with Category Specialists and Supplier Quality Managers to ensure team focus is aligned to business requirement. Providing data to category specialists to enable them to produce regular reports of key KPI. Individual contributor reporting to Manager QA and Supplier Quality Rotating Shift Key Responsibilities Supplier Management Supplier qualification, Arranging Raw Material documents and approval, Vendor performance Vendor risk assessments, raw material risk assessments, management of RM/PM specification after approval Interact with suppliers at any and all levels required to establish and maintain effective business relationships Management of supplier issues and CAPA Participate or lead the development of new or revised QA procedures as assigned by the Global Quality and Regulatory. Uploading of procedure , GMP audit report on Intelex Maintain and distribute updated specifications for products as needed. Assist the Quality Team in determining the annual Quality Program training needs. Required Qualifications & Experience Bachelors Degree in Food Science or related field. Min 2 -year experience in Food Industry or similar area, preferably Vendor assurance. GFSI/ISO 22000 internal auditor HACCP internal auditor WHY WORK AT MCCORMICK United by flavor. Driven by results. As a McCormick employee you ll be empowered to focus on more than your individual responsibilities. You ll have the opportunity to be part of something bigger than yourself to have a say in where the company is going and how it s growing. Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

About the Team LexisNexis Legal & Professional, serving customers in over 150 countries with 11,800 employees worldwide, is part of RELX. RELX is a global provider of information-based analytics and decision tools for professional and business customers. Our company is a leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the business and practice of law. We prioritize ethical and powerful generative AI solutions, using the best model from today s top model creators for each individual legal use case. About the Role We re looking for a Salesforce CPQ Technical Lead to help shape and deliver scalable, user-friendly quoting and pricing solutions that support our global sales operations. In this role, you ll lead the design, development, and optimization of Salesforce CPQ across the organization, working closely with cross-functional teams including Sales, Finance, Product, and IT. This is a high-impact position where your technical leadership will directly contribute to improving sales efficiency, accuracy, and customer experience. We welcome candidates from all backgrounds and experiences who are passionate about technology, collaboration, and continuous learning. Responsibilities Lead the end-to-end implementation of Salesforce CPQ, including design, configuration, and deployment. Collaborate with stakeholders to understand business needs and translate them into scalable technical solutions. Configure CPQ features such as Product bundles (static and dynamic) , Price rules, discount schedules, and pricing methods , Guided selling and approval workflows Design quoting processes for renewals, amendments, cancellations, and auto-renewals. Develop custom solutions using Apex, Lightning Web Components (LWC), and platform automation tools (Flows, Process Builder). Integrate Salesforce CPQ with ERP, billing, and order management systems using APIs. Lead code reviews, enforce best practices, and mentor team members. Monitor system performance and implement improvements. Support Agile or Waterfall delivery models, including sprint planning and CI/CD deployments. Stay current with Salesforce releases and CPQ innovations, and share knowledge with the team. Requirement Experience with Salesforce CPQ Platform . Hands-on experience configuring CPQ features and building custom solutions. Expertise in data modeling, data manipulation, optimization, and scalable architecture Deep hands-on knowledge of Salesforce CPQ, including advanced configuration and pricing logic Deep understanding of quoting processes such as amendments, renewals, cancellations, and QCP-based custom logic Skilled in Apex programming, LWC, Aura components, and declarative tools Proficient in Salesforce configuration validation rules, workflows, sharing rules, and permission sets Solid experience integrating Salesforce with third-party systems via REST/SOAP APIs Familiarity with DevOps and CI/CD tools such as Copado, Jenkins, GitHub, Bitbucket Strong communication and collaboration skills, with the ability to work across teams and time zones. Experience leading technical discussions, gathering requirements, and delivering solutions in enterprise environments. Familiarity with Agile or Waterfall methodologies and managing multiple priorities. Ability to mentor others and foster an inclusive, supportive team culture. Required Salesforce Certifications - Salesforce Certified Platform Developer I - Salesforce Certified Administrator - Salesforce Certified CPQ Specialist Preferred Certifications - Salesforce Certified Platform Developer II - Salesforce Certified Sales Cloud Consultant Work in a way that works for you We promote a healthy work/life balance across our organization. We offer numerous well-being initiatives, shared parental leave, study assistance , and sabbaticals to help you meet your immediate responsibilities and your long-term goals. Working for You/Benefits by Country We know that your well-being and happiness are key to a long and successful career. Some of the benefits we are delighted to offer include Comprehensive Health Insurance Covers you, your immediate family, and parents. Enhanced Health Insurance Options Competitive rates negotiated by the company. Group Life Insurance Ensuring financial security for your loved ones. Group Accident Insurance Extra protection for accidental death and permanent disablement. Flexible Working Arrangements Achieve a harmonious work-life balance. Employee Assistance Program Access support for personal and work-related challenges. Medical Screening Your well-being is a top priority. Modern Family Benefits Maternity, paternity, and adoption support. Long-Service Awards Recognizing dedication and commitment. New Baby Gift Celebrating the joy of parenthood. Subsidized Meals in Chennai Enjoy delicious meals at discounted rates. Various Paid Time Off Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport (Chennai) Pick up and drop off from home to office and back. About the Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Senior Software Engineer I We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers EEO Know Your Rights .

Escalation Solution Specialist - First Advantage (Bangalore/Mumbai) Bangalore, Karnataka, India Play Video Job Info Why First Advantage Apply Accepting Internal Applicants Only! The Escalation Solution Specialist (ESS) plays a crucial role in managing customer escalations by receiving, evaluating, and responding to inquiries in a timely manner. As a subject matter expert (SME) in our systems and tools, the ESS interacts with customers through phone and email to provide effective resolutions to escalation issues raised by both customers and internal partners. This position is responsible for enhancing each customers relationship with First Advantage. Support is primarily delivered by email and occasionally via phone, or at client meetings. Each escalation is unique in that there are no scripts to follow. Success in this role requires strong organizational skills, high attention to detail, effective time management, solid decision-making, keen problem-solving skills, and excellent communication. This role must be able to work independently and think outside the box to resolve complex inquiries. Responsibilities: Efficient Application Login & Availability- Demonstrate proficiency in promptly logging into and navigating multiple business applications, ensuring consistent availability during scheduled work hours, except for designated breaks. This includes utilizing systems such as CRM platforms, background check databases, call center technology, and communication tools like Outlook and Teams. This role requires being logged in and available during these hours except for during scheduled breaks. This role has schedule requirements to meet customer needs. Proactive Customer Engagement- Respond proactively to inquiries from our high-value customers through various communication channels, email, voice, Teams meetings, and new communication channels as they are introduced. Utilize available tools to effectively manage availability status, ensuring consistent, prompt, and exceptional assistance to clients. Additional support tools such as reports, databases, call recording systems may be utilized. Advanced Inquiry Management & Issue Resolution- Utilize your expertise to assess the purpose, as well as root cause of each customer interaction through strategic questioning, as this role does not rely on scripted responses. You will handle a diverse range of inquiries, from rescheduling appointments to troubleshooting complex login issues. Each situation demands a customized approach, and you will deliver solutions that are specifically tailored to meet the unique needs of our valued customers. Root cause analysis summaries or RCAs documented may be required of some interactions. Expert Multi-tasking for Precise Issue Resolution- Leverage your advanced skills to swiftly and accurately resolve customer issues by utilizing information from a variety of business applications, resources, and supported customer platforms. This role requires adept navigation of multiple systems, thorough review of client-specific fact sheets for standard operating procedures and account details, and the ability to efficiently manage numerous screens and tasks simultaneously. You will conduct real-time data retrieval, execute search queries, and document resolutions with precision to ensure effective case management . Professional & Empathetic Communication- Engage in all interactions with the utmost professionalism, consistently maintaining a calm, courteous, and empathetic demeanor. Clearly articulate the situation to customers and outline the specific steps you will take to address and resolve their issues. Consistent communication is expected to be provided, and updates or outreach to customers may be expected, even when the ESS is waiting for an internal resolution. By doing so, you will ensure that customer satisfaction is achieved, making customers feel heard and supported throughout the process. De-escalation & Quality Assurance - Effectively manage and de-escalate customer frustrations with a focus on maintaining professionalism. Must have demonstrated experience maintaining professionalism under pressure and provide positive customer experience. ESS owned cases should not be seeking additional answers elsewhere. Accurate & Timely Documentation- Leverage extensive experience in documenting all interactions within company systems with exceptional promptness and accuracy. This involves meticulously capturing the reason for contact, thoroughly detailing the information shared with clients or leadership, and documenting the actions taken, resolutions achieved, and any necessary follow-ups. Proficiently enter and assign tickets to other departments, ensuring seamless communication in real-time during interactions as needed. Additionally, utilize expertise in case documentation by incorporating screen captures when required. It is crucial to complete all documentation either during the interaction or within two minutes of its closure, ensuring you are fully prepared and poised for the next inquiry. Specific documentation requests for tracking purposes may be introduced and may vary based on reporting needs. Effective Internal Communication & Follow-up- Follow up with internal teams as needed by using email and case notes in the CRM. Ensure that all communications are clear, professional, and grammatically correct. Provide updates and resolutions based on customer interactions, including research or escalation details. Complete additional projections as requested. This includes updates to occur by planned coverage of cases during time off. Continuous Learning & Training- Participate in required training to enhance customer support and stay informed about system updates, product changes, and evolving customer needs and services. This may include online courses, live or virtual sessions, and review of reference materials sent by email to ensure compliance with FA s processes and service standards. Given the frequent product and process updates, staying informed and developing skills may also require consulting the help/resource center to access the latest information and guidelines. Contributing to Knowledge Base & Improvement- Contribute to the company s knowledge reference center by helping enhance resources for future cases. Share insights and promote content that aids customer service improvement across the organization. Identifying process gaps and assisting in resolving or offering solutions are key to the role. Manage Work Pace and Quality - Utilize your extensive experience to effectively manage your work pace and maintain high-quality standards to meet and exceed customer experience expectations. This includes achieving targets related to service levels, average speed to answer, quality assurance scores, customer satisfaction, and strict compliance with processes. Always uphold confidentiality and professionalism. Actively engaged with feedback from supervisors/managers/account support teams to drive continuous improvement in both efficiency and effectiveness. Adhere to company standards, regulatory requirements, and best practices will be instrumental in delivering exceptional service and results. Additional performance goals or measurements may be introduced to the role at any point in time. Required Skills: Demonstrated ability to handle a high volume of customer contacts across various channels (phone, chat, email, etc.). Exhibited skill in using multiple software applications and systems simultaneously with ease. Displayed effectiveness on ability to quickly assess customer needs and resolve issues efficiently. Communicate professionally and empathetically, both verbally and in writing. Document all customer interactions accurately and follow procedures closely. Willingness to learn new tools, processes, and adapt to changing customer needs. Maintain a calm, empathetic, and solution-focused demeanor in all situations. Ability to quickly connect with people, establish a rapport, express empathy, and project confidence. Ability to work collaboratively in a team environment, this includes planning time off. Ability to work unsupervised and determine one s own resolution path for the customer if it is not yet defined. Confirmed aptitude in time management by handling tasks and applications efficiently. Showcased ability to multitask effectively in a fast-paced environment while ensuring high-quality service. Ensure attention to detail in all documentation to maintain accuracy and customer satisfaction. Adapt quickly to new systems, product updates, and changes in customer requirements. Collaborate with internal teams to share information and ensure timely issue resolution. Knowledge of common computer configurations and strong computer navigation skills. Prior experience with Microsoft Windows Operating Systems. Education & Experience: High school diploma or equivalent required. This role is intended to be performance-based skill progression through the Customer Experience Specialist role. Demonstrated 5+ years experience within First Advantage or relevant work experience Screening Direct platform experience required Working Environment: For remote or hybrid positions, you must have a dedicated workspace that is free from distractions and ensures privacy. Working at home requires internet speeds that can support the Company systems; a minimum download speed of 120mps and 10mbp upload is required. Computers must be hard wired to a router (We provide equipment). All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients. This role routinely uses standard office equipment such as computers, keyboards, phones. Based in the Mumbai/Bangalore

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn t a buzzword it s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic eraYou re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce: We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place. About the Role: We are seeking an Forward Deployed Engineer - Deployment Strategist, a pivotal hybrid role, leveraging technical expertise and strategic problem-solving to deploy AI-powered solutions on Salesforce, focusing on business impact and adoption. This trusted advisor role bridges customer needs with product innovation for long-term success and value realization. The Deployment Strategist will lead a peer group of FDEs, overseeing deployments, fostering collaboration, setting goals, and addressing challenges. They will also connect customer needs with product development, offering field insights to influence enhancements and accelerate the product roadmap, ensuring the Agentforce platform remains at the forefront of AI solutions. A successful Forward Deployed Engineer - Deployment Strategist will deeply understand our customers most complex problems, crafting and deploying innovative, impactful solutions that leverage our Agentforce platform and beyond. Your Impact: Strategic Solution Architecture & Design: Lead the analysis, design, and hands-on solutioning of intelligent AI-powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, Lightning Web Components (LWC), Apex, and Salesforce APIs. Synthesize complex business challenges into clear, actionable technical requirements and strategic deployment plans. AI & Data Mastery for Impact: Own the end-to-end data landscape, designing robust data models, building efficient processing pipelines, and establishing seamless integration strategies. Apply advanced AI orchestration frameworks, LLM integration, and prompt engineering techniques to build sophisticated, production-ready conversational AI solutions that optimize data for AI applications. Full-Lifecycle Deployment & Optimization: Oversee the successful deployment of solutions, ensuring flawless integration with existing customer infrastructure. Continuously monitor performance, identify bottlenecks, and implement optimizations for long-term reliability, scalability, and security, including building guardrails to govern agent behavior. Entrepreneurial Execution & Rapid Prototyping: Operate with a "get-things-done" mindset, focusing on rapid prototyping, iterative development, and quick delivery of impactful solutions. Thrive in dynamic, ambiguous environments, adapting swiftly to evolving customer priorities and technical challenges. Trusted Technical & Strategic Partner: Embed deeply with client teams (from analysts to C-suite executives) to truly grasp their operational challenges and strategic goals. Act as a primary technical advisor, providing expert guidance and presenting results and proposals that drive measurable value and adoption. Product Evolution & Feedback Loop: Serve as a vital feedback loop between customers and internal product/engineering teams. Field observations will directly influence future product enhancements, help shape the strategic direction of our platform, and contribute to broader scalable product improvements. Business Process Transformation: Analyze existing business processes and identify opportunities for automation and enhancement through intelligent agents, guiding customers through process transformation and reengineering. Team Leadership in Deployment Execution: Lead a group of peers in the execution of deployment initiatives, providing technical guidance, fostering collaboration, and ensuring successful project delivery against strategic objectives. Required Qualifications: 5+ years of hands-on solutioning experience, including design, implementation, and testing of cloud-based technologies and architecture principles, with a proven track record of end-to-end delivery of high-quality, scalable production solutions Understanding of the Salesforce platform and ecosystem, including Flow, Lightning Web Components (LWC), and Salesforce APIs Hands-on experience building solutions with AI/LLM technologies Experience in data modeling, processing, integration, and analytics, with proficiency in data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks) Exceptional ability to confront open-ended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solution-oriented approach Demonstrated entrepreneurial spirit, a "get-things-done" attitude, and a relentless focus on fast delivery and measurable customer impact Excellent collaboration and communication skills (written and verbal), with the ability to explain complex technical concepts to non-technical stakeholders and C-suite executives, and translate business needs into technical requirements Proven team leadership experience Prior customer-facing experience in a technical, implementation, or consulting role, acting as a trusted technical advisor Ability to travel 25-50% of the time, as needed to customer sites Preferred Qualifications: Experience with Salesforce Data Cloud and/or Agentforce platform Experience developing conversational AI solutions within regulated industries or highly sensitive environments (e.g., healthcare, finance) Proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex) Salesforce platform certifications (e.g., Administrator, Platform Developer I/II, Architect, Data Cloud Consultant, Agentforce Specialist) Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds) Experience with AI/ML concepts beyond LLMs, such as natural language processing Bonus points for experience deploying solutions in customer environments (e.g., custom scripts, middlewares, internal APIs) Unleash Your Potential When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactlyIt means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

Business Area: Professional Services Seniority Level: Mid-Senior level Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, were the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world s largest enterprises. Team Description Cloudera is seeking a Solutions Consultant to join its APAC Professional Services team. In this role you ll have the opportunity to develop massively scalable solutions to solve complex data problems using CDP, NiFi, Spark and related Big Data technology. This role is a client facing opportunity that combines consulting skills with deep technical design and development in the Big Data space. This role will present the successful candidate the opportunity to work across multiple industries and large customer organizations. As the Solution Consultant you will : Work directly with customers to implement Big Data solutions at scale using the Cloudera Data Platform and Cloudera Dataflow Design and implement CDP platform architectures and configurations for customers Perform platform installation and upgrades for advanced secured cluster configurations Analyze complex distributed production deployments, and make recommendations to optimize performance Able to document and present complex architectures for the customers technical teams Work closely with Cloudera teams at all levels to help ensure the success of project consulting engagements with customer Drive projects with customers to successful completion Write and produce technical documentation, blogs and knowledgebase articles Participate in the pre-and post- sales process, helping both the sales and product teams to interpret customers requirements Keep current with the Hadoop Big Data ecosystem technologies Work in different timezone We re excited about you if you have: 6+ years in Information Technology and System Architecture experience 4+ years of Professional Services (customer facing) experience architecting large scale storage, data center and /or globally distributed solutions 3+ years designing and deploying 3 tier architectures or large-scale Hadoop solutions Ability to understand big data use-cases and recommend standard design patterns commonly used in Hadoop-based and streaming data deployments. Knowledge of the data management eco-system including: Concepts of data warehousing, ETL, data integration, etc. Ability to understand and translate customer requirements into technical requirements Experience implementing data transformation and processing solutions Experience designing data queries against data in the HDFS environment using tools such as Apache Hive Experience setting up multi-node Hadoop clusters Experience in configuring security configurations (LDAP/AD, Kerberos/SPNEGO) Experience in Cloudera Software and/or HDP Certification (HDPCA / HDPCD) is a plus Strong experience implementing software and/or solutions in the enterprise Linux environment Strong understanding with various enterprise security solutions such as LDAP and/or Kerberos Strong understanding of network configuration, devices, protocols, speeds and optimizations Strong understanding of the Java ecosystem including debugging, logging, monitoring and profiling tools Excellent verbal and written communications What you can expect from us: Generous PTO Policy Support work life balance with Unplugged Days Flexible WFH Policy Mental & Physical Wellness programs Phone and Internet Reimbursement program Access to Continued Career Development Comprehensive Benefits and Competitive Packages Paid Volunteer Time Employee Resource Groups EEO/VEVRAA #LI-VG1 #LI-Hybrid

About Upstox At Upstox, we re building the future of investing simple, powerful, and for everyone. Were one of India s fastest-growing fintech platforms, backed by the best in the business, including Mr. Ratan Tata and Tiger Global, and on a mission to make wealth creation accessible to every Indian. From first-time investors to seasoned traders, millions trust us to power their financial journeys. We re not just moving fast we re moving with purpose. If you thrive in a high-energy, high-impact environment, youre in the right place. The Role: Senior Product Manager Growth This is not your typical product role. As Senior Product Manager Growth , you ll be at the center of our mission to democratize capital markets for all Indians. Youll own product-led and non-product-led initiatives that directly impact user acquisition and engagement. This role blends data, design, tech, and strategy ideal for someone who wants to create scalable impact in a high-growth fintech. What You ll Own Own the Growth Roadmap Lead the product roadmap for growth initiatives from conception to launch, balancing user needs and business goals. Drive Key Metrics Define and improve acquisition funnels, track product-market fit levers, and experiment your way to conversion wins. Build Cross-Functional Bridges Work closely with design, tech, marketing, and business teams to align initiatives and ensure flawless execution. Own Execution End-to-End From product specs to user testing to launch and iteration you ll ensure every detail lands with quality and speed. Uncover Insights Use qualitative and quantitative data to identify user motivations and frictions and solve them smartly. Optimize at Scale Continuously improve product touchpoints and scale what works across channels, segments, and platforms. Who You Are 7+ years of experience in Product Management, Engineering, or Consulting Strong B2C background with a sharp sense of user behavior and funnel thinking Experience working with API-driven workflows and complex business systems Clear communicator with strong stakeholder management and cross-functional skills Strategic yet execution-first mindset you roll up your sleeves Engineering or Management degree from a premier institute Prior fintech experience or growth-hacker mindset is a plus Why This Role Rocks You ll shape how millions of Indians start their investment journeys You ll work with a team obsessed with velocity, design quality, and impact You ll be building for scale and complexity, in a startup that s already a category leader You ll directly influence the top of the funnel for the entire Upstox ecosystem Psst Here s How You Can Stand Out You care deeply about product taste, polish, and first-user experience You re data-informed and know how to run sharp experiments You know the metrics that matter and how to move them You ask the why behind every user drop-off or bounce Bonus: You know SQL and aren t afraid to self-serve analytics You ve worked in fast-paced, ambiguity-heavy environments and thrived Location Mumbai (preferred) / Bangalore Ready to Build the Future of Investing Apply now if you re someone who thinks fast, builds smart, and wants to make wealth creation effortless for millions.

About Upstox At Upstox, we re building the future of investing simple, powerful, and for everyone. Were one of India s fastest-growing fintech platforms, backed by the best in the business, including Mr. Ratan Tata and Tiger Global, and on a mission to make wealth creation accessible to every Indian. From first-time investors to seasoned traders, millions trust us to power their financial journeys. Were not just moving fast we re moving with purpose. If you thrive in a high-energy, high-impact environment, youre in the right place. The Role: Product Manager II (Full-time) Location: Mumbai As a Product Manager II, you ll play a pivotal role in shaping product strategy, driving execution, and delivering impact in one of India s most ambitious fintech companies. Your mission is to simplify how India invests through deep customer empathy, insight-led decision making, and razor-sharp execution. If youre analytical, collaborative, and thrive in ambiguity this is the place to be. What You ll Own Customer & Insight-Driven Thinking Engage directly with users to understand needs and pain points. Partner with researchers to frame problems and validate solutions. Use data, usage metrics, and industry insights to shape product decisions. Identify key performance metrics and proactively track product impact. Strategy & Roadmapping Own the team s roadmap and help shape product area strategy. Develop and communicate a clear rationale that aligns with business goals. Build consensus across stakeholders, leadership, and cross-functional teams. Execution & Delivery Drive product development from problem definition to post-launch iterations. Collaborate with design, engineering, marketing, and compliance teams to deliver with quality and speed. Run efficient betas, adapt quickly to feedback, and iterate fast. Driving Measurable Outcomes Maintain high product quality with minimal bugs or issues. Deliver meaningful outcomes for users and the business. Support product marketing (PMM) in go-to-market planning. Leadership & Influence Communicate clearly and regularly with team and stakeholders. Own your problem space end-to-end with reliability and confidence. Be decisive, assertive, and action-oriented even amidst ambiguity. Who You Are 4+ years of experience in Product Management, Engineering, or Consulting. Experience in fintech (2+ years preferred) and B2C product ecosystems. A self-starter with an ownership mindset you drive outcomes independently. Strong people skills, with a collaborative and empathetic communication style. Analytical thinker with excellent verbal and written communication. Ability to prioritize ruthlessly and handle multiple moving parts. Engineering or management degree from a top-tier institute preferred. Why This Role Rocks You ll drive impact at scale working on a product that serves 10M+ users. Be part of a high-performance, high-ownership team that thrives on solving complex challenges. Shape the direction of fintech in India, one user journey at a time. Work closely with founders and leaders in a mission-driven culture. Ready to Drive Impact at Scale If youre someone who thrives on challenge, ownership, and real-world impact we d love to hear from you. Apply now!

Job Purpose Design and develop innovative mobile software solutions to meet the functional requirements of products developed by Trimble. Utilize established architectural patterns such as MVVM, and lead development efforts using Xamarin, MAUI, and C# across both iOS and Android platforms. Ensure performance, scalability, and maintainability of applications. Follow Agile development methodologies while collaborating closely with cross-functional teams. You will be responsible for the end-to-end delivery of mobile modules and features, including design, implementation, testing, integration, and production support. Provide technical guidance to the team, ensure high code quality, and actively contribute to system architecture and process improvements. Primary Responsibilities Understand high-level product requirements and translate them into robust mobile architecture and design. Lead the development of cross-platform mobile applications using Xamarin and .NET MAUI, with clean, maintainable C# code. Develop user interfaces using MVVM patterns and third-party libraries such as SyncFusion. Drive the migration of legacy Xamarin projects to .NET MAUI. Build and integrate authentication flows using OAuth. Apply design best practices and use libraries such as Prism to organize code into testable, reusable components. Participate in Agile ceremonies and work closely with Product Owners, UX, and QA teams to refine requirements and deliver solutions on time. Conduct unit and integration testing; implement CI/CD best practices and ensure smooth deployment pipelines. Review peer code for quality and maintainability and mentor junior developers. Create and maintain technical documentation including architecture diagrams and API specs. Support existing mobile applications and handle production incidents and fixes. Collaborate across teams and stakeholders to define mobile strategy and ensure alignment with product goals. Be contemporary by exploring new mobile frameworks and emerging technologies to improve team efficiency and product quality. Skills and Background 5+ years of experience in mobile development with strong proficiency in C# Proven experience with Xamarin (Forms/Native) and hands-on migration to .NET MAUI Strong understanding of MVVM design pattern and experience using Prism framework Experience developing for both iOS and Android platforms Familiar with mobile-specific authentication flows , including OAuth2.0 Hands-on experience with third-party UI controls , especially SyncFusion Understanding of Agile methodologies , version control (Git), and DevOps best practices Experience with RESTful APIs and ASP.NET Core MVC backend integration Strong analytical and debugging skills; ability to trace issues across client and backend layers Exposure to CI/CD processes for mobile apps and familiarity with App Store/Play Store deployments Experience leading and mentoring a team of developers is a plus Strong communication and collaboration skills Work Experience 5 8 years of relevant experience in mobile application development Must have led or played a key technical role in at least one full lifecycle mobile project Experience working in a Tier-1 or Tier-2 product company or equivalent consulting setup Experience working in cross-functional and cross-cultural teams Minimum Required Qualification Bachelor s or Master s degree in Computer Science, Information Technology, or related fields from a Tier-1 or Tier-2 institution. Reporting The individual selected for this role will report to a Technical Project Manager, Engineering Manager, or another designated leader within the division. About Trimble Dedicated to the world s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information, visit: www.trimble.com Trimble s Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to ensure our people are seen, heard, and welcomed and most importantly, that they know they belong, no matter who they are or where they come from.

We are seeking an experienced Digital Marketing Manager to lead our agencys digital marketing efforts. The successful candidate will be responsible for building long-term relationships with international clients, investigating and determining client needs, and managing a team of marketing executives to deliver strong results across multiple accounts. The ideal candidate will have a strong understanding of digital marketing channels, including PPC, SEO, and social media, and be able to drive results and grow accounts. Key Responsibilities: Client Relationship Management: Build and maintain long-term relationships with international clients to ensure satisfaction and loyalty. Investigate and determine client needs and wants with digital marketing initiatives. Team Management: Manage a team of marketing executives to deliver strong results across multiple accounts. Provide guidance, training, and mentorship to team members to ensure they are equipped to execute digital marketing campaigns effectively. Campaign Management: Work with marketing teams to drive PPC, SEO, and social media results and increase the quality of leads. Develop and execute digital marketing campaigns to achieve business objectives. Innovation and Strategy: Keep abreast of the latest digital marketing trends, techniques, and technologies to suggest new and innovative ideas to grow accounts. Develop and implement digital marketing strategies to stay ahead of the competition. Client Meetings and Pitches: Participate in client meetings to discuss campaign performance, provide insights, and identify opportunities for growth. Participate in new pitches to win new advertising accounts and grow the agencys portfolio. Reporting and Analysis: Track and analyze campaign performance metrics (e.g., website traffic, conversions, ROI, etc.). Provide regular reporting and insights to clients and stakeholders. Budgeting and Forecasting: Manage digital marketing budgets and forecast future expenses. Ensure budget allocation is aligned with business objectives and campaign performance. Skills and Requirements: Excellent oral and written communication skills in English. 8+ year of experience Experience in Managerial Role while handling a team of 5-10 people Early joiner Strong analytical skills. Only CBSE and ICSE BOARD candidates ELIGIBLE About Us: We re an international team who specialise in building technology products & then helping brands grow with multi-channel demand generation marketing. We have in-house experience working for Fortune companies, e-commerce brands, technology SaaS companies & VC-funded startups. We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital agency capabilities in managing their unique brand online. We have a fun and friendly work culture that also encourages employees personally and professionally. The people here love what they do because everyone from management all way down understands how much it means living up close-to someones ideals which allows every day feel less stressful knowing each person has somebody cheering him. Equal Opportunity Employer: EbizON is committed to providing equal opportunity for all employees, and we will consider any qualified applicant without regard to race or other prohibited characteristics. Flexible Timings: Flexible working hours are the new normal. We at EbizON believe in giving employees the freedom to choose when to work, how to work. It helps them thrive and also balance their life better. Global Clients Exposure: Our goal is to provide excellent customer service and we want our employees to work closely with clients from around the world. Thats why youll find us working closely with clients from around the world through Microsoft Teams, Zoom and other video conferencing tools. Retreats & Celebrations: With annual retreats, quarterly town halls, and festive celebrations we have a lot of opportunities to get together.

Total experience:11+years. Expertise in project management experience. Strong working experience in Salesforce implementation projects handled in a lead role. Strong understanding of Salesforce Sales Cloud functionalities. Hands-on experience with Agile/Scrum methodologies and tools like Jira or Azure DevOps. Proven ability to lead cross-functional teams in a dynamic environment. Excellent communication, client interaction, and stakeholder management skills. Experience in project budgeting, effort estimation, and resource management. Strong communication and leadership skills with a proactive attitude RESPONSIBILITIES: Ensuring client satisfaction above all else Showcasing a consulting mindset by acting as a solution provider rather than an order taker Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case. Planning, organizing, and monitoring the project to deliver high quality business solutions. Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle. Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance Ensuring project quality of work meets defined governance, process standards and best practices. Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure Assisting the account management team in responding to new project requests Identifying opportunities in the current engagement to cross sell or up sell Nagarros offerings. Bachelor s or master s degree in computer science, Information Technology, or a related field.

Preferred skill sets Use feedback and reflection to develop self awareness, personal strengths and address development areas. Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Years of experience required 9 year Education qualification B.tech + MBA Education Degrees/Field of Study required Bachelor of Engineering, Master of Business Administration Degrees/Field of Study preferred Required Skills Consulting No

Are you interested in building high-performance, globally scalable Financial systems that support Amazons current and future growthAre you seeking an environment where you can drive innovation and help internal teams while doing soDoes the prospect of working with top engineering talent get you charged upIf so, Amazon Finance Technology (FinTech) is for you! Amazons Finance Technology organization (FinTech) builds and maintains the finance technology platforms and services that enable new business growth, compliance with financial and tax reporting obligations, and analysis of our financial data. Through our products, we aim to maximize time spent by Finance teams on high value analysis, reduce the growth of operating expenses, and improve the vendor experience. This role will focus on Project Accounting space, where we are building systems that service the needs of accounting , tax and finance team worldwide and strive to automate transactions creation and posting while maintaining the granularity needed for recording, budgeting and reporting. We are looking for a a Solution Architect . Our ideal candidate is customer focused and enjoys the challenge of highly complex business contexts that are typically being defined in real-time. You have a knack for helping the organization understand application architectures and integration approaches, and the consultative and leadership skills to help guide a project to success. In your role, you will have the opportunity to help shape and deliver on a strategy to build PFS using Amazon s utility computing web services (Amazon EC2 compute, Amazon S3 storage, Amazon Simple DB/RDS databases, Amazon CloudFront, etc.) . You will partner with accounting and tax stakeholders and will strive to earn their trust. You will work directly with your customers and will constantly innovate on their behalf. You will be a great negotiator and enjoy working with diverse mindsets. In this role you will be responsible for creating finance systems that support Amazons global footprint. You should insist on the highest standards for quality, maintainability, and performance. The systems we own are responsible for trillions of financial events that would rank among the largest countries in the world by GDP. You will ensure that engineering best practices are followed and that software is designed to be highly-available, dynamically scalable, and resilient to continuity threats. As a technology leader, you will drive architectural and design choices and invent new features. We have a team culture that encourages innovation with a high level of ownership for the product vision, technical architecture and project delivery. Successful candidates will be high-bandwidth leaders who can cut through the noise, simplify relentlessly, deliver results, and build great teams around themselves. Serve as a key member to ensure success in building applications and services on the AWS platform for our internal accounting, finance and tax teams. Execute projects within an Agile/Scrum environment helping ensure a timely and successful delivery of value Participate in business reviews with executive leadership and provide status updates. Understand the use of Oracle Financial Applications (OFA) and other internal Amazon systems. 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience 3+ years of design, implementation, or consulting in applications and infrastructures experience 10+ years of IT development or implementation/consulting in the software or Internet industries experience 5+ years of infrastructure architecture, database architecture and networking experience Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs Experience working with end user or developer communities

Are you ready to apply your professional services advisory skills to Amazons unique environmentWe are developing a new capability providing specialist internal advisory services around governance, risk management and assurance, delivering tailored functional insight and expertise to all of Amazon worldwide. We are looking for talented individuals from audit, advisory and consulting backgrounds who can demonstrate both their subject matter knowledge and delivery of customer-focused solutions around these disciplines. Operating as a specialist global team partnering across Amazon to embed best practices in the second line of defence, you will play an integral role in building out new governance, risk and assurance capabilities throughout Amazon s different businesses. You will be responsible for the end-to-end scoping, design and execution of workstreams, working with senior Amazon leaders to develop an in-depth understanding of their organisations to then drive business change for tangible commercial and operational benefits. This represents a unique chance to apply your honed client-facing skills and deep professional services expertise within the global environment of Amazon, an opportunity unsurpassed in both scale and scope. You will play a vital role in ensuring that Amazon continues to deliver a trusted shopping experience worldwide, shaping the future of Amazon and its customers. Lead the scoping, design and execution of assurance workstreams Advise on best practices and frameworks around risk management and assurance Engage with internal stakeholders and businesses on a cross-border basis to develop targeted isk and assurance deliverables Create detailed, data-driven narratives to inform senior leadership and Boards of risk levels, mitigations and impacts Provide assurance on the effectiveness of internal controls and develop recommendations to address any identified control gaps and weaknesses Operate as an ambassador for the three lines of defence model, helping to define ownership roles and responsibilities within businesses About the team The GRA (Governance, risk and assurance) team at RCS is tasked with fostering and implementing GRA best practices across Amazon. Bachelors degree or equivalent 3+ years experience from professional services in audit, advisory or consulting Demonstrable expertise in Audit & Assurance: audit procedures; internal control testing; control design and effectiveness; process improvement reviews; project assurance 3) Governance: governance effectiveness reviews; policy coverage assessments; policy development; breach monitoring; training and skills development Experience building cross-functional relationships and influencing senior stakeholders to deliver business change Excellent written and verbal communication skills Ability to manage and analyse complex data Capable of managing multiple projects simultaneously whilst maintaining a delivery focus across all -Audit roadmap planning across a portfolio of entities.

About iSOCRATES iSOCRATES advises on, builds, manages, and owns mission-critical Marketing, Advertising and Data platforms, technologies, and processes as the Global Leader in MADTech Resource Planning and Execution serving publishers, marketers, agencies and enablers. iSOCRATES has two lines of business: Products (MADTechAI ) and Services (Consulting: Strategy and Operations; Managed Services). MADTechAI is the Unified Marketing, Advertising and Data Decision Intelligence Platform. Purpose-built to Deliver Speed to Value serving B2C and B2B marketers, agencies, publishers, and their enablers. iSOCRATES is staffed 24/7/365 with its own proven specialists who save partners money, time, and achieve transparent, accountable performance while delivering extraordinary value. Savings stem from a low-cost, focused global delivery model at scale that benefits from continuous re-investment in technology and specialized training. The company is headquartered in Saint Petersburg, Florida, U.S.A. with its global delivery centers in Mysuru and Bengaluru, Karnataka, India. Job Description: MADTECH.AI is your Marketing Decision Intelligence platform. Unify, transform, analyze, and visualize all your data in a single, cost-effective AI-powered hub. Gain speed to value by leaving data wrangling, model building, data visualization, and proactive problem solving to MADTECH.AI. Sharper insights, smarter decisions, faster. MADTECH.AI was spun out of well-established Inc. 5000 consultancy iSOCRATES which advises on, builds, manages, and owns mission-critical Marketing, Advertising and Data platforms, technologies and processes as the Global Leader in MADTECH Resource Planning and Execution serving marketers, agencies, publishers, and their data/tech suppliers. Responsibilities: Minimum 7+ years of proven working experience with React, Redux, NodeJS and TypeScript. Strong understanding of frontend features and their practical implementation. Design, build, and integrate dashboards with SaaS products. Create responsive, user-friendly interfaces using frameworks such as Bootstrap. Involvement in performance optimization and security-related tasks in the front end and back end. Integrate APIs seamlessly into the application for dynamic functionality. Responsiveness of the application using Bootstrap, Material. Knowledge of CI/CD pipelines for efficient deployment. Implement robust unit tests using Jest to ensure code quality and maintainability. Version Control System: GitHub, Git Strong proficiency in MongoDB and PostgreSQL. Troubleshoot, debug, and upgrade existing systems to enhance functionality and performance. Good to have: Experience with programming languages like Python or Kotlin. Knowledge of AWS services such as RDS, Redshift, and tools like Airbyte and Airflow. Hands-on experience with BI tools like Superset or AWS QuickSight. Exposure to digital marketing data integrations and analytics. Prior experience with microservices architecture and containerization tools like Docker and Kubernetes. Minimum Education Required: Bachelor s degree in Computer Science, or related quantitative field required (master s degree in business administration preferred).

Job Description About the Role We are looking for a creative and detail-oriented Graphic Designer to join our team. You will be responsible for creating engaging and on-brand visuals for a variety of media, including digital, print, and social platforms. Key Responsibilities Design visual assets for print and digital (social media, ads, banners, packaging, etc.)Work with the marketing team to create campaign visualsDesign presentations, infographics, and promotional materialsEnsure brand consistency across all designsDesign UI for web/mobile apps using FigmaExperience creating responsive and accessible UI designs Required Skills Proficiency in Adobe Suite (Photoshop, Illustrator, InDesign)Creativity and strong visual senseBasic understanding of typography, layout, and color theoryTime management and ability to handle multiple projects

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Summary: The Associate Project Manager will serve to assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Global Resourcing Team of individuals serving North America clients from other geographies. Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, as well as a proven history of execution in a fast-paced environment. The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client s requirements and company standards. Essential Job Responsibilities Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners. Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadlines. Obtain, examine and prepare client data for Intake Assist in troubleshooting and resolving any client issues with delivered or hosted data Handle review platform (DMX or Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts / views / fields / choices / highlighting , creation and execution of STRs, creation and management of batch sets, reporting Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates Ensures continuity of client service between shifts by providing clear handoffs and client updates. Drives overall client satisfaction through effective coordination and communication of client deliverables. Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience Ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met. Qualifications & Characteristics Minimum two-year consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal departments or eDiscovery service provider with an overall experience of four to five years. Bachelors degree or equivalent practical experience. Hands-on experience with working on Relativity Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage. Demonstrated success in working on multiple simultaneous projects. Oral and written communication skills that demonstrate a white glove approach to service. Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements. Capacity to learn quickly and adapt to changing industry trends. Flexibility to work both night shift timings and occasionally on weekends is required. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Summary: The Associate Project Manager will serve to assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Global Resourcing Team of individuals serving North America clients from other geographies. Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, as well as a proven history of execution in a fast-paced environment. The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client s requirements and company standards. Essential Job Responsibilities Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners. Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadlines. Obtain, examine and prepare client data for Intake Assist in troubleshooting and resolving any client issues with delivered or hosted data Handle review platform (DMX or Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts / views / fields / choices / highlighting , creation and execution of STRs, creation and management of batch sets, reporting Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates Ensures continuity of client service between shifts by providing clear handoffs and client updates. Drives overall client satisfaction through effective coordination and communication of client deliverables. Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience Ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met. Qualifications & Characteristics Minimum two-year consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal departments or eDiscovery service provider with an overall experience of four to five years. Bachelors degree or equivalent practical experience. Hands-on experience with working on Relativity Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage. Demonstrated success in working on multiple simultaneous projects. Oral and written communication skills that demonstrate a white glove approach to service. Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements. Capacity to learn quickly and adapt to changing industry trends. Flexibility to work both night shift timings and occasionally on weekends is required. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Are you ready for a new beginning We need your talent, knowledge and dedication to better our world with biology. Our purpose points the way In Novonesis, we know that solutions rooted in biology can help solve humanity s biggest challenges. Since we began more than a century ago, this has been our guide. It s how weve gotten so far. And it s how well impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. We re here to better our world with biology. Join us as Admin Assistant, Bangalore, India In this role youll make an impact by: Strategic & Analytical Support Conduct industry and market analysis to identify trends, opportunities, and competitive insights. Prepare high-quality presentations, reports, and dashboards for internal and external stakeholders. Track progress on strategic priorities, focus themes, and key performance indicators (KPIs). Assist in the development and execution of industry-specific strategies. Operational & Administrative Support Maintain documentation and follow-up on action items from leadership and cross-functional meetings. Support in organizing workshops, offsites, and strategic planning sessions. Cross-functional Collaboration Liaise with Commercial, Supply Chain, and Regulatory teams to ensure alignment on business goals. Support inventory management processes and help identify efficiency improvement opportunities. Collaborate with customers to streamline supply chain operations and improve service levels. Assist in fast-tracking regulatory formalities and approvals in coordination with internal and external stakeholders. Project Management Drive or support cross-functional projects from initiation to completion. Monitor timelines, deliverables, and stakeholder engagement for key initiatives. Identify risks and propose mitigation strategies to ensure project success. Communication & Stakeholder Engagement Draft internal communications, executive summaries, and briefing notes. Facilitate effective communication between the Commercial team and internal/external stakeholders. To succeed you must be: At least a Bachelor s or equivalent qualification in finance, business, or marketing. MBA will be an advantage. 2-3 years experience in managing data, and analysis either in a consulting or a marketing role. Experience in supply chain, commercial operations, or regulatory affairs is a plus. Excellent communication and presentation skills and demonstrated proficiency in Microsoft Excel and PowerPoint. Possesses strong acumen related to business and sales dynamics. Strong drive, responsible, goal-oriented, well organized, and self-motivated, being able to drive projects and tasks independently. High level of organization and detail orientation and demonstrated ability to multitask and prioritize. Fluency in English and Hindi (written/spoken). Reporting Line : You will be reporting to Commercial Head, Biofuel & Distilling for initial 1 year. Post which it would be to Business Director, Planetary Health, South Asia. Could our purpose be yours Then apply today! At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV. Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. Want to learn more Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com Not the right fit for you Even if this job isnt the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away. Stay alert: Avoid recruitment scams At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following: Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process. Novonesis does not make employment offers without conducting interviews with candidates. If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.

Primary Purpose of the Job: To provide professional engineering design detail services to Stantec s global regional office to help them minimize risks and maximize profits for Consultancy contracts. In order to ensure the above requirements, the individual must produce conceptual and detailed drawings, reinforcement and steelwork drawings as well as the associated schedules while complying with health and safety requirements, designs specifications and standards pertaining to the contract. Key Accountabilities: - The Structural Detailer shall be responsible for delivery of contract drawings and associated documentation. - Produce reinforced concrete and steelwork arrangement drawings which are clear, accurate, cost effective, meet the requirements of the specification and which can be constructed and commissioned safely and effectively. - Consider environmental issues in all design activities. - Comply with standard practices and details wherever possible. - Ensure that previous similar solutions are adapted and utilized wherever possible. - Immediately report design problems or deficiencies to supervisor and project manager. - Maintain competitiveness by ensuring drawings are produced within the time durations indicated - Work to procedures and processes to ensure the continuing development of the department - Coordinate drawing production with all other project disciplines both internal and external to STANTEC. - Ensure drawing review procedures are followed. - Maintain drawing files and records throughout the duration of contracts. Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents. Person Specifications: - Relevant BE/diploma/ITI in Civil engineering. - Experience of USA/ BS / Eurocode/ Australian detailing practices will be preferred - Minimum experience of 4-8years in reinforced concrete and steelwork detailing in buildings projects - Understand the principles of engineering drawing conception and development - Understand the company s drawing and design development procedures. - Competent with 3D modelling and 2D drawings using REVIT structural, AutoCAD. CADSRC, Navisworks, MicroStation/ Open Building is a plus. - Good interpersonal and communication skills - Ability to rationalize drawings - Knowledge of the general drawing requirements of a construction team - Ability to communicate technical proposals clearly and to understand direction by others. Person Specifications: - Relevant BE/diploma/ITI in Civil engineering. - Experience of USA/ BS / Eurocode/ Australian detailing practices will be preferred - Minimum experience of 4-8years in reinforced concrete and steelwork detailing in buildings projects - Understand the principles of engineering drawing conception and development - Understand the company s drawing and design development procedures. - Competent with 3D modelling and 2D drawings using REVIT structural, AutoCAD. CADSRC, Navisworks, MicroStation/ Open Building is a plus. - Good interpersonal and communication skills - Ability to rationalize drawings - Knowledge of the general drawing requirements of a construction team - Ability to communicate technical proposals clearly and to understand direction by others.

Key Accountabilities and Responsibilities: Daily electrical design and drafting duties of all Building Services requirements. Day to day tasks include concept and detail design, tender development and support up to construction level for buildings infrastructure and assistance for the Project and multi Discipline Engineers. Coordination with regional leads as required. The engineer will be responsible for development of electrical design as per the client needs and requirements. As an Electrical engineer, it should be expected that the duties will be flexible; providing design and drafting assistance for multiple projects. Work as a team member to coordinate design projects with professional engineers and other CAD/BIM technicians. Utilize customized tools, utilities, and scripts to automate work processes and improve design productivity and efficiency and to comply with the company design standards. Competencies: The Candidate should be an Adept in: calculations and electrical design, specification and selection works for (HV, MV and LV) Panels, Distribution Boards, Transformers, Generators, (HV, MV and LV) Cables, Small Power, lighting, emergency lighting, lightning protection, Maximum Demand, and containment (Building management services) transformer, generator, and cable sizing and schedules, SLD, breaker sizing, earthing layout, load flow, short circuit analysis, Relay Coordination, Arc flash analysis, lightning protection system design, electrical equipment layouts and plans, panel GA and control schematics, technical specifications, BOQ, scope of work, review vendor submittals etc. coordinate with project engineers for all electrical systems requirements, RFI Handling collaborate and coordinate with other disciplines design-changes and model reviews preparation of design deliverable, tender preparation as per project requirements ensure proper Project naming and filing system, backup, documentation and archiving participate in MEP Design model and/or content review for 3D Coordination Meeting firsthand experience of REVIT MEP, BIM360 and NAVISWORKS. IEC, BSI, and AS/NZS standards. Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents. Person Experience, and Qualifications: 4-6 years of relevant career experience with a Degree in Electrical Engineering. Relevant IT skills/computer literate. Good command of English (Listening, Reading, Writing and Speaking). Beginner/Intermediate experience with ETAP or SKM. Be proficient in DiaLux Evo software. Be proficient in Revit MEP. Intermediate/beginner in AGi32 would be an advantage. Be proficient in Excel and report writing. Worked on Engineering and Drafting. Worked on Australian Projects preferred however not mandatory. Person Experience, and Qualifications: 4-6 years of relevant career experience with a Degree in Electrical Engineering. Relevant IT skills/computer literate. Good command of English (Listening, Reading, Writing and Speaking). Beginner/Intermediate experience with ETAP or SKM. Be proficient in DiaLux Evo software. Be proficient in Revit MEP. Intermediate/beginner in AGi32 would be an advantage. Be proficient in Excel and report writing. Worked on Engineering and Drafting. Worked on Australian Projects preferred however not mandatory.

Are you seeking an environment where you can drive innovationDoes the prospect of working with top engineering talent get you charged upApple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn t have imagined and now can t imagine living without. Apple s IS&T manages key business and technical infrastructure at Apple -- how online orders are placed, the customer experience with technology in our retail stores, how much network capacity we need around the world and much more.The SAP Global Systems team within IS&T runs the Operations and Financial transactional platform that powers all of Apple functions like Sales, Manufacturing, Distribution and Financials. Think platform-as-product! Our team delivers great developer experiences to our Program, Project and Development teams through curated set of tools, capabilities and processes offered through our Internal Developer Platform. We automate infrastructure operations, support complex service abstractions, build flexible workflows and curate a frictionless ecosystem that enables end-to-end collaboration to help drive productivity and engineering velocity. This is a tremendous opportunity for someone who has the skill to own initiatives and a passion to work in a highly integrated global solution platform! Join us in crafting solutions that do not yet exist! Description As a member of the Cloud Platform Engineering Team, you would architect and advocate for SRE principles across our engineering teams. You would develop scalable systems, foster operational excellence, and mentor a team of SRE and DevOps engineers.RESPONSIBILITIES:- Build up, lead and improve existing processes to provide 24x7 operational response for applications in public cloud platforms.- Maintain services once they are live by setting up monitoring, alerting and measuring availability, latency, and overall system health.- Own and review work for accuracy, quality, application performance and completeness.- Review release readiness through activities such as system design consulting, reviewing all observability and monitoring, capacity planning, and launch reviews.- Understand processes to improve incident coordination among Apple teams.- Keep up to date with the newest technologies and tools and voice support for their value with the development teams.- Understanding of Core Principles of DevSecOps.- Partner with architects and engineers to design and implement automation, operations, and support solutions.- Strive for top quality results and continuously look for ways to improve and enhance platform reliability, performance, and security.- Partner Management- Proficient in designing and implementing end-to-end observability frameworks using tools such as Prometheus, Grafana, CloudWatch, ELK/EFK, and OpenTelemetry, ensuring service reliability through dashboard design, SLOs/SLIs, and alerting systems. 8 - 14 years of experience with a track record of building and leading Cloud Native SRE and Operations for AWS or GCP Hyperscalers. Solid experience supporting customer facing applications in an 24-7 uptime environment of distributed systems. Bachelors degree or equivalent experience in Computer Science, Engineering or other relevant major. Collaborate with security, development, and infrastructure teams to implement a Zero Trust Architecture, handle secrets securely, and establish secure CI/CD pipelines. Preferred Qualifications Expertise in SRE principles, production-scale system design, and DevOps practices. Design / Architect the Solutions on Multi Cloud Environments / OnPrem systems. Solid understanding of core cloud services such as IAM, EC2/GCE, RDS/CloudSQL, EKS/GKE, CloudWatch/Cloud Monitoring, S3/GCS etc Understand complex landscape architectures. Have working knowledge of on-prem and cloud based hybrid architectures and infrastructure concepts of Regions, Availability Zones, VPCs/Subnets, Load balancers, API Gateways etc. Good understanding of common authentication schemes, certificates, secrets and protocols. Implement infrastructure-as-code practices applying tools such as Terraform, Helm, or Pulumi. Scripting and/or coding skills needed for automation, triaging and troubleshooting . Experience on any of these scripting Python, Go, Java etc. Experience with Planning and Designing the Disaster Recovery for BCP and Non BCP Applications. Core Knowledge on the Standard processes of Security and Governance. Expertise handling production incidents, with experience working towards resolution and collaborator communication during incidents. Track record with improving service reliability and efficiency. Ability to implement and coordinate telemetry using monitoring and observability tools Adapt at prioritizing multiple issues in a high stress environment. Good experience in designing and improving response processes Mentor and foster professional development of junior SREs, thereby contributing to operational excellence across diverse environments. Automation focus for operational efficiency - designing and implementing automation processes for repeatable and consistent service deployment A solid sense of ownership. critical thinking & interpersonal skills to work effectively across diverse & multi-functional teams. Certifications like AWS Solutions Architect, AWS DevOps Professional, GCP Professional Architect is a plus.