719 Conflict Resolution Jobs - Page 5

Do RESPONSIBILITIES Populating the CMDB Ensuring the pre-defined activities are aligned with the Change Management process Ensuring the CMS provides accurate and up to date information. Ensuring regular snapshots and Configuration Baselines are taken and protected Triggering an auditing process on the CMDB Implementing a Communications plan upon changes in the CMDB, using the RACI model. Ensuring backups are taken as appropriate Considering the usage of a Definitive Media Library as appropriate. Making recommendations for Service Improvement Plans Ensuring the Service Asset and Configuration process is performed as designed. Developing a Service Asset and Configuration Management process m Ensuring the Service Asset and Configuration Management process is fit for purpose. Ensuring process description meets objectives Sponsorship, design, and continual improvement of the process and its metrics. F ollowing the organization's policies relating to employment KEY S AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL Asset-Config Mgmt. Experience5-8 Years.

Seeking an experienced General Manager to lead operations, drive business growth, manage teams, and ensure profitability. Must have strong leadership, strategic thinking, and decision-making skills with 5+ years of management experience.

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY S AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management.

Key Responsibilities Work closely with project lead, cross functional teams to plan and develop scope, deliverables, required resources, work plan and timing Coordinate between multiple projects and cross functional teams Desire to optimize productivity and nurture program success from inception to completion Strategize, implement and maintain program initiatives that adhere to organizational objective Identify key requirements needed from cross functional teams and external vendors Identify risk and opportunities across multiple projects Analyze, evaluate and overcome program risks, and produce program reports for management and stakeholders Ideal Candidate Bachelor s or a Master s degree in Engineering/Management 3-6 yrs of experience in a Program/Project management role managing stakeholders Good understanding of 2 wheeler electrical systems Good knowledge about EV vehicle including components like Battery, BMS, VCU, IoT, Charging Good understanding of hardware and software , firmware Effective interpersonal and Communication Skills Coordination and inter-team dependency mapping Exceptional leadership, Time management, Facilitation and organizational skills Stakeholder management and Conflict Resolution Knowledge on program/project tools, techniques and scheduling MS Office Documentation Education-Bachelors/Masters in Electrical/Electronics Engineering, Hands-on engineering

As a Retail Delight Leader, you create unforgettable experiences by ensuring every customer feels seen, heard, and genuinely valued. This role brings joy to both customers and employees, making our promise real: everyone leaves satisfied, no exceptions Key Responsibilities Lead in-store experience to guarantee every guest feels welcome and appreciated Handle escalations with empathy and turn challenges into wins Coach team on emotional intelligence and service excellence Create surprise-and-delight moments (e.g., thank-you notes, small gestures) Energize team culture through coaching, recognition, and celebration Host quick, engaging trainings and motivation huddles Promote peer-to-peer shoutouts and employee milestones Ideal Candidate Track customer feedback (CSAT, NPS, mystery shops) Collaborate with store leaders/ASM to improve layout, flow, and emotional touchpoints Spot trends in feedback and drive continuous improvements Regular store Audit and Reporting 3+ years in customer-facing retail or hospitality roles Strong interpersonal and conflict-resolution skills Familiar with NPS, CSAT, or customer feedback tools Leadership or mentoring experience preferred Customers forget prices but they never forget how you made them feel. The Retail Delight Leader makes sure every moment in-store is meaningful, personal, and true to our promise: Satisfied or Satisfied

Key Responsibilities: What you will do Recruitment & Talent Acquisition (Primary Responsibility) Manage end-to-end IT recruitment for various technical and non-technical roles (Developers, QA, Designers, Project Managers, BDEs, etc.). Prepare job descriptions and post job advertisements on relevant job portals, social media platforms, and internal systems. Screen resumes and shortlist candidates based on job specifications. Conduct preliminary HR interviews and coordinate with technical panels. Manage interview scheduling, follow-ups, and feedback collection. Handle salary negotiations and prepare offer letters. Maintain applicant database and recruitment MIS. Build strong candidate pipelines for future manpower needs. Conduct employee onboarding, documentation, and induction programs. Ensure smooth joining process and complete documentation (NDAs, contracts, ID proofs, PAN, etc.). Maintain employee records, attendance, and leaves in HRMS/UBS system. Assist payroll processing by ensuring accurate attendance and leave data. Address day-to-day employee queries related to policies, leaves, and compliance. Organize employee engagement activities, monthly events, celebrations, and feedback sessions. Support grievance handling and conflict resolution. Ensure adherence to company policies, including attendance, leave, and reimbursement guidelines. Assist in audits, compliance checks, and labor law adherence. Support managers in conducting periodic performance reviews and maintaining KRA/KPI documentation. Assist management in identifying employee training and development needs. Maintain applicant database and recruitment MIS. Support grievance handling and conflict resolution. Requirements Key Skills Required: Proven experience in IT recruitment is mandatory. Familiarity with recruitment platforms and social media hiring tools. Excellent communication and interpersonal skills. Strong negotiation and convincing skills. Ability to manage multiple open positions simultaneously. Proficiency in HR software, Excel, and documentation. Knowledge of HR policies, labor laws, and compliance within IT companies. High level of integrity, professionalism, and confidentiality. Educational Qualification MBA / PGDM in HR or equivalent Perks & Benefits 5 days working & work from home

Job Title: Employee Relations Senior Analyst Location: Coimbatore Job Summary: The Employee Relations Senior Analyst, part of the Employee Relations (ER) Center of Excellence in Coimbatore, is responsible for managing key employee relations activities, including investigations, progressive discipline, performance management, and termination procedures. This role involves close collaboration with business managers and the HR team to resolve employee issues, ensure compliance with company policies and legal requirements, and foster a positive work environment. Key Responsibilities: Conduct thorough investigations into employee complaints, gather evidence, interview involved parties, and prepare detailed reports. Oversee and manage progressive discipline processes and termination procedures, ensuring consistent and fair application of company policies. Provide expert recommendations to managers on appropriate actions, ensuring compliance with company policies and legal requirements. Review and manage performance-related actions, including performance improvement plans, warnings, and attendance issues. Manage assigned cases, track them to completion, engage key stakeholders, and maintain timely documentation of case records in the internal tool. Offer guidance and counsel to managers and employees on employee relations issues, including performance management and disciplinary actions. Identify trends in employee relations and conduct training sessions for HR teams and managers on policies, industry trends, and internal ER practices. Maintain confidentiality and diplomacy in all communications, demonstrating strong interpersonal skills. Provide timely and professional issue handling, ensuring effective communication with employees, managers, and stakeholders. Proactively address employee relations issues and lead in resolving complex problems and projects. Utilize analytical and critical thinking skills to identify root causes and develop effective solutions. Ensure that employment practices, procedures, and decisions are fair, consistent, and unbiased. Demonstrate a strong understanding of business priorities and the impact of employee relations on business outcomes. Partner with legal counsel, HR Business Partners (HRBPs), and business leaders to address risks, impacts, and support business objectives. Monitor and track the completion and quality of employee performance improvement plans. Participate in corporate-wide HR projects and initiatives, assisting with rollout activities at the local level. Minimum Education and Certifications: Undergraduate degree or equivalent combination of education and work experience in an Employee Relations, Generalist, or HR Business Partner role. Skills: Excellent coaching, influencing, conflict resolution, negotiation, facilitation, presentation, communication, process development, analysis, and problem-solving skills. Experience in organizational development/redesign and building strong partnerships. Strong change management and project management skills. Working knowledge of employment law. Strong verbal and written communication skills; fluency in the local language. Strong multi-tasking skills. Experience in conducting workplace investigations. Ability to influence leaders at all levels. Proven experience as a successful coach to leaders and employees. Excellent analytical, reporting, and quantitative capabilities. Experience supporting organizations with globally diverse cultures and geographically dispersed employee bases. Preference for those with experience handling sexual harassment cases through ICC. Physical Requirements/Working Conditions: Ability to perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Occasional travel, including rare possibilities of overnight outstation trips, may be required based on official needs.

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY S AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management. Experience1-3 Years.

Job Title: Scrum Master Experience: 2 Years Location: Noida Company: Big Oh Tech Employment Type: Full-time About Big Oh Tech: At Big Oh Tech , we build cutting-edge digital solutions for global clients across industries. Our collaborative, innovation-driven culture empowers teams to deliver impact at scale. Were looking for a Scrum Master who can lead Agile delivery with efficiency and energy, ensuring our development teams are aligned, empowered, and focused on delivering value. Key Responsibilities: Facilitate Agile ceremonies: Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives. Shield the team from outside distractions and remove blockers to ensure smooth sprint execution. Foster a high-performing, self-organized, and motivated team environment. Assist Product Owners with backlog grooming and prioritization. Track progress and team performance through tools like Jira, Confluence, or similar platforms. Encourage continuous improvement in processes and team collaboration. Promote Agile best practices within the team and the broader organization. Requirements: 2 years of experience as a Scrum Master or Agile Project Coordinator. Strong understanding of Agile/Scrum methodologies and principles. Hands-on experience with Agile project management tools like Jira, Trello, or Azure DevOps. Excellent communication, facilitation, and conflict-resolution skills. Scrum Master Certification (CSM, PSM I, etc.) preferred. Ability to coordinate across technical and non-technical stakeholders. Good to Have: Background in software development or QA is a plus. Exposure to SAFe or hybrid Agile frameworks. Experience in working with cross-functional teams and multiple sprints.

Req ID: 312657 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Account Service Operations Sr Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Oversees, facilitates, and administers ITIL based service support on a 24x7 basis - Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management - Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness - Leads the account and work towards building Client relations - Focus on Gaps and Process improvements - Suggest and share ITIL Best practices and help implement the same - Adapts communication techniques for audiences at multiple internal and external levels - Monitor alerts and manage the Critical Incidents from SM perspective and not technical - Manages vendor relationship - Allocates work and mentor others Requirements: 1 to 3years of relevant experience or equivalent combination of education and work experience. - Strong understanding of ITIL processes and principals - Leadership skills - Experience with handling multiple accounts - Knowledge of ITIL Tools - Strong verbal and written communication skills - Strong ability to create and document processes - Competencies in conflict resolution, customer service, facilitation, executive presentation

Role & responsibilities Experience at leadership position in HR, ER & Admin with manufacturing company Talent Acquisition & management Coordinating for Learning & Development (L&D) Administration with coordination with BMC, Police and other statutory bodies Employee Relations & Engagement Compliance & Legal with HR Analytics & Reporting Team handling experience internal stakeholder management Employee conflict resolution Preferred candidate profile MBA HR , LLB preferred with 15+ years of experience in HR & Admin and recent min 5-8 years with at leadership level in corporate Perks and benefits

Responsibilities: * Manage sales team & territory growth * Collaborate with marketing on campaigns & promotions * Conduct market research & analyze trends * Report results & provide insights Annual bonus Provident fund Performance bonus Travel allowance Mobile bill reimbursements Sales incentives

A reputed client of ours is looking for : Position : Customer Service Executive Location : Vapi , Gujarat. Job Description: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries and provide information regarding the products and services. Communicating with customers through various channels. Acknowledge and resolve customer complaints effectively and efficiently. Maintaining records of customer interactions, transactions, comments, and complaints. Coordination with the internal team for all related matters. Ability to lead and manage a team. Skills & Qualification: Under graduate/Graduate in any stream. 2-4 years of experience in customer service or a related field. Strong verbal and written communication skills in English. Working knowledge of computers. Ability to handle difficult Customers with patience.

Description We are seeking a Client Relationship Manager to join our team in India. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and fostering long-term partnerships. This role requires a proactive individual who can manage multiple accounts and deliver exceptional service. Responsibilities Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction. Act as the primary point of contact for client inquiries and issues, ensuring timely resolution. Understand client needs and business objectives to provide tailored solutions. Collaborate with internal teams to ensure seamless service delivery to clients. Monitor client accounts and provide regular updates to management on account status and opportunities for growth. Conduct regular check-ins and feedback sessions with clients to assess satisfaction and identify areas for improvement. Prepare reports and presentations for clients, showcasing our services and results. Skills and Qualifications Bachelor's degree in Business Administration, Marketing, or a related field. 5-7 years of experience in client relationship management or account management roles. Strong communication and interpersonal skills, with the ability to build rapport with clients. Excellent problem-solving skills and a proactive approach to addressing client needs. Ability to work collaboratively in a team environment and manage multiple client accounts simultaneously. Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word). Strong analytical skills, with the ability to interpret data and make informed decisions.

School : GIIS Campus : Bannerghatta Country : India Qualification : Bachelor in Education OverView : The primary role of a teacher is to deliver classroom instruction that helps students learn and develop students' abilities, interests and coordinate through mode of creative activities. Responsibility : Classroom Instruction & Curriculum Implementation Develop and implement age-appropriate lesson plans that align with the school’s early childhood education framework. Use a variety of teaching methods, materials, and activities to meet the individual learning needs of each child. Foster language, cognitive, and social skills through interactive play, storytelling, music, and movement. Classroom Management Establish and maintain a positive, supportive, and well-organized classroom environment. Implement classroom routines and activities that support a safe, welcoming, and engaging atmosphere for children. Guide children in building positive social skills, emotional regulation, and conflict resolution. Assessment & Individualized Learning Observe and assess children's developmental progress and learning needs regularly. Maintain records of student performance and development, identifying areas for improvement and growth. Provide individualized support to students as needed, and adapt teaching methods to accommodate diverse learning styles. Parent Communication & Collaboration Communicate regularly with parents and caregivers about their child’s progress, needs, and accomplishments. Conduct parent-teacher conferences as necessary to discuss child development and educational goals. Work collaboratively with other teachers and staff to ensure the holistic development of each child. SkillsDescription : Bachelor’s degree in Early Childhood Education, Education, or a related field (or currently pursuing). Teaching certification or licensure in early childhood education is preferred. Previous experience teaching preschool or early childhood education is highly desirable. Strong understanding of child development and early learning strategies. Creative, enthusiastic, and able to engage young learners in meaningful activities. Excellent communication and interpersonal skills, with the ability to work effectively with children, parents, and colleagues. Patient, nurturing, and committed to fostering a positive and supportive learning environment. Ability to work collaboratively within a team and contribute to a cohesive school culture. Disclaimer : Our company is an equal opportunity employer committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.

School : GIIS Campus : Whitefield Country : India Qualification : Bachelor in Education OverView : The primary role of a teacher is to deliver classroom instruction that helps students learn and develop students' abilities, interests and coordinate through mode of creative activities. Responsibility : Classroom Instruction & Curriculum Implementation Develop and implement age-appropriate lesson plans that align with the school’s early childhood education framework. Use a variety of teaching methods, materials, and activities to meet the individual learning needs of each child. Foster language, cognitive, and social skills through interactive play, storytelling, music, and movement. Classroom Management Establish and maintain a positive, supportive, and well-organized classroom environment. Implement classroom routines and activities that support a safe, welcoming, and engaging atmosphere for children. Guide children in building positive social skills, emotional regulation, and conflict resolution. Assessment & Individualized Learning Observe and assess children's developmental progress and learning needs regularly. Maintain records of student performance and development, identifying areas for improvement and growth. Provide individualized support to students as needed, and adapt teaching methods to accommodate diverse learning styles. Parent Communication & Collaboration Communicate regularly with parents and caregivers about their child’s progress, needs, and accomplishments. Conduct parent-teacher conferences as necessary to discuss child development and educational goals. Work collaboratively with other teachers and staff to ensure the holistic development of each child. SkillsDescription : Bachelor’s degree in Early Childhood Education, Education, or a related field (or currently pursuing). Teaching certification or licensure in early childhood education is preferred. Previous experience teaching preschool or early childhood education is highly desirable. Strong understanding of child development and early learning strategies. Creative, enthusiastic, and able to engage young learners in meaningful activities. Excellent communication and interpersonal skills, with the ability to work effectively with children, parents, and colleagues. Patient, nurturing, and committed to fostering a positive and supportive learning environment. Ability to work collaboratively within a team and contribute to a cohesive school culture. Disclaimer : Our company is an equal opportunity employer committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.

School : GIIS Campus : Ahmedabad Country : India Qualification : Bachelor in Education OverView : The primary role of a teacher is to deliver classroom instruction that helps students learn and develop students' abilities, interests and coordinate through mode of creative activities. Responsibility : Classroom Instruction & Curriculum Implementation Develop and implement age-appropriate lesson plans that align with the school’s early childhood education framework. Use a variety of teaching methods, materials, and activities to meet the individual learning needs of each child. Foster language, cognitive, and social skills through interactive play, storytelling, music, and movement. Classroom Management Establish and maintain a positive, supportive, and well-organized classroom environment. Implement classroom routines and activities that support a safe, welcoming, and engaging atmosphere for children. Guide children in building positive social skills, emotional regulation, and conflict resolution. Assessment & Individualized Learning Observe and assess children's developmental progress and learning needs regularly. Maintain records of student performance and development, identifying areas for improvement and growth. Provide individualized support to students as needed, and adapt teaching methods to accommodate diverse learning styles. Parent Communication & Collaboration Communicate regularly with parents and caregivers about their child’s progress, needs, and accomplishments. Conduct parent-teacher conferences as necessary to discuss child development and educational goals. Work collaboratively with other teachers and staff to ensure the holistic development of each child. SkillsDescription : Bachelor’s degree in Early Childhood Education, Education, or a related field (or currently pursuing). Teaching certification or licensure in early childhood education is preferred. Previous experience teaching preschool or early childhood education is highly desirable. Strong understanding of child development and early learning strategies. Creative, enthusiastic, and able to engage young learners in meaningful activities. Excellent communication and interpersonal skills, with the ability to work effectively with children, parents, and colleagues. Patient, nurturing, and committed to fostering a positive and supportive learning environment. Ability to work collaboratively within a team and contribute to a cohesive school culture. Disclaimer : Our company is an equal opportunity employer committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.

Candidates must have a background as ex-Government officials (e.g., retired IAS, IPS, or equivalent) and should have retired between 2020 and 2024 to be considered. Requirements : Malayalam language speaking is mandatory. ROW Acquisition & Negotiation : Secure Right of Way approvals from government authorities, private landowners, and municipal bodies. Negotiate terms and agreements to obtain access for telecom towers, fiber optic cables, and utility pipelines. Ensure minimal disruptions and conflicts during project execution. Regulatory Compliance & Permits : Obtain necessary permits, licenses, and clearances from local/state authorities. Ensure compliance with legal, environmental, and zoning regulations. Work with legal teams to resolve any disputes or litigation related to ROW. Stakeholder Coordination : Engage with government agencies, municipal corporations, forest departments, railways, and NHAI for approvals. Liaise with vendors, contractors, and project managers to ensure ROW timelines are met. Address community concerns and manage public relations for smooth execution. Risk Management & Conflict Resolution : Identify and mitigate risks related to land acquisition, encroachments, and disputes. Handle legal escalations, arbitration, and compensation-related issues. Ensure ROW is secured without project delays or cost overruns. Project Documentation & Reporting : Maintain records of agreements, permits, maps, and legal documents. Provide regular progress updates to management and stakeholders. Track timelines and ensure ROW approvals align with project deadlines.

Role & responsibilities Essential Duties and Responsibilities: Responsible for ensuring customer satisfaction (students and parents) & retention Ensure proper communication & relationship with all the students and parents for entire course duration. Monitoring and ensure proper collection of revenue and reduce branch expenses. Ensure compliance with laws & regulations as applicable. Handling any kind of Parent enquiry & Student enquiry or complaints Should co-ordinate with all departments at branch/region/Corporate office. Ensures general cleanliness, appearance and safety of the office premises. Skill Requirements: Ability to supervise staff and manage branch operations. Strong ability to plan and manage multiple projects. Ability to effectively manage conflict and competing priorities. Ability to work independently; problem-solve, analyze issues and create action plans. Decision making skills. Strong computer proficiency, including competency with MS Office. Enthusiastic, proactive, flexible and constructive approach. Ability to work and engage at all levels within the organization.

Description We are seeking enthusiastic and motivated Customer Care Executives to join our team. This role is ideal for freshers/entry-level candidates looking to start their career in customer service. As a Customer Care Executive, you will be the first point of contact for our customers, providing them with exceptional service and support. We prefer the candidates only from Kottayam [ for kottayam Branch], Thrissur[ for Thrissur branch] and Thiruvananthapuram [for thiruvanathapuram branch]. others please excuse Responsibilities Handle customer inquiries and provide timely and accurate responses. Resolve customer complaints and issues effectively and professionally. Maintain a positive attitude while dealing with customers and colleagues. Document customer interactions and maintain accurate records. Collaborate with team members to enhance customer service experience. Provide feedback on customer interactions to improve processes and services. Skills and Qualifications Excellent communication skills in English and local languages. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment. Basic computer skills and familiarity with CRM software is a plus. Customer-oriented mindset with a passion for service. Ability to work flexible hours, including evenings and weekends.

Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and we'llness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental we'llbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial we'llbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as we'll as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical we'llbeing - Our green campus promotes physical we'llbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for I handle first line contact across a range of queries and service areas via written communication channels, leveraging my skills, knowledge and tools available to provide tailored solutions that meet the needs of individuals I engage with. I pride myself on handling queries efficiently and providing and a range of solutions to ensure I deliver the best possible service. In this job, I am accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Ensuring I understand our Core Purpose and the role I play in delivering this - Role modelling the Tesco values and leading by example in what I do and how I behave - Understanding the part I play in delivering our key metrics and performance measures - Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards - Handing and resolving first line contact and queries via written communication channels - Handling first line contact efficiently, to minimize any impact to customers and colleagues and deliver strong NPS scores - Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager - Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others - Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change - Continually developing my skills to be the best I can be in my role - I ensure that all open tickets are closed to agreed timescale - I am expected to work in roster shifts to support customer queries - Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives You will need Customer service orientation Customer Service preferably in written channel Excellent Written Communication in English Communicating and working in a team environment Conflict Resolution Empathy and customer focus Typing speed and accuracy Basic Microsoft Office e.g. Outlook email

Oversee payroll, attendance (Adrenaline LMS), PMS, recruitment, compliance, IR, training, R&R, and IMS. Ensure timely processes, goal setting, grievance handling, legal compliance, and quarterly recognition as per policy.

Novo Nordisk Global Business Services ( GBS) India Department Commercial-DD&IT GBS Bangalore, India We are seeking a highly skilled and motivated Lead Portfolio Manager to implement Agile portfolio management principles to the Commercial DD&IT ecosystem globally excluding US. Together with our business partners, the successful candidate will drive the governance of translating business strategy into actionable initiatives and will oversee a large portfolio of initiatives. You will be managing the portfolio of projects and features across the Commercial DD&IT ecosystem towards enabling strategic customer journeys and ultimately outperform competition. If you are ready to make a significant impact, then read on and ! The position As Lead Portfolio Manager your key responsibilities will be: Implement and maintain lean portfolio management practices to govern the portfolio of initiatives to support strategic customer journeys. Facilitate the alignment of data and IT resources according to business needs incl. changing, initiating and terminating projects and Epic/features. Monitor and drive continuous improvement in portfolio management. Translating customer journey, data used cases, NNI requirements into actionable epics to ensure their needs are met through IT solutions. Work closely with the management team and stakeholders to prioritize epics. Establish and run/support a portfolio board and develop associated processes. Identify, assess, and mitigate risks to ensure the successful execution of activities across the portfolio. Qualifications To succeed in this role, you have: Bachelor’s degree in computer science, Business, or a related field. Master’s Degree is good to have. Good to have Relevant Agile and SAFe® certifications (e.g., LPM, Program Consultant, Agile Leadership, Scrum). Overall experience of 14+ years with relevant 9+ years of experience in IT portfolio management. Good to have commercial processes. Proven ability to navigate large and complex organizations. Strong customer focus and experience in involving customers to meet their needs. Experience prioritizing epics with management and stakeholders. Proven track record in establishing and running a portfolio board. Proficiency with Azure DevOps / Agile SAFe. Excellent communication, negotiation, and conflict resolution skills. About The Department You will report to the Director / Head of Commercial DD&IT GBS in the global DD&IT unit based in Bangalore, India. The area consists of ~145 highly skilled professionals all working with Commercial stakeholders and in a highly matrixed organization with global footprint.

Role & responsibilities: 1 . Branch Operations Management * Oversee all daily operations at the branch. * Ensure adherence to company policies, compliance, and internal controls. * Maintain proper documentation and ensure audit readiness. 2. Customer Relationship & Service * Build strong relationships with customers and local stakeholders. * Address customer queries and resolve issues effectively and promptly. * Promote a service-first culture within the team. 3. Team Supervision & Development * Manage a small team and assign clear responsibilities. * Mentor and guide junior staff on operational excellence and customer service. * Ensure team targets and service levels are met consistently. 4. Business Development & Outreach * Identify local business opportunities and partnerships. * Support marketing and promotional initiatives at the branch level. * Drive customer acquisition and retention efforts. 5. Reporting & MIS * Maintain accurate records of branch performance, collections, and transactions. * Provide timely reports to regional or head office teams. * Highlight risks, local trends, or opportunities to management. 6. Cash & Asset Handling (if applicable) * Ensure safe handling of branch cash and physical assets. * Coordinate with finance/accounts for reconciliations and reporting. 7. Compliance & Risk Monitoring * Ensure full compliance with regulatory and company norms. * Monitor risks and escalate potential issues for timely action. Preferred candidate profile: Experience Level: 1. Minimum 10 years of professional experience. 2. Retired senior professionals from public/private sector banks, NBFCs, or insurance companies are strongly encouraged to apply. Key Competencies & Skills: 1. Leadership & People Management * Proven ability to manage and mentor teams. * Experience handling small-to-mid-sized branches or client-facing units. 2. Customer Relationship Handling * Strong interpersonal skills to build trust with customers and partners. * Empathetic, solution-oriented, and customer-focused approach. 3. Operational Oversight * Familiarity with day-to-day branch activities, including compliance, reporting, and cash handling. * Comfortable working with basic digital systems and MIS tools. 4. Communication & Local Connect * Excellent verbal and written communication skills. * Proficiency in English and local language (Telugu/Kannada as per location). * Good local knowledge and network in the assigned area. 5. Integrity & Reliability * High standards of ethics, integrity, and professionalism. * Ability to work independently and take ownership of responsibilities. Educational Qualification: * Graduate in any discipline. * Additional certifications in Banking, Accounting, or Insurance are a plus.

HR operations, recruitment, onboarding, employee relations, compliance, training coordination, benefits administration, and policy implementation.