Posted:4 hours ago|
Platform:
Work from Office
Full Time
As a Retail Delight Leader, you create unforgettable experiences by ensuring every customer feels seen, heard, and genuinely valued. This role brings joy to both customers and employees, making our promise real: everyone leaves satisfied, no exceptions Key Responsibilities Lead in-store experience to guarantee every guest feels welcome and appreciated Handle escalations with empathy and turn challenges into wins Coach team on emotional intelligence and service excellence Create surprise-and-delight moments (e.g., thank-you notes, small gestures) Energize team culture through coaching, recognition, and celebration Host quick, engaging trainings and motivation huddles Promote peer-to-peer shoutouts and employee milestones Ideal Candidate Track customer feedback (CSAT, NPS, mystery shops) Collaborate with store leaders/ASM to improve layout, flow, and emotional touchpoints Spot trends in feedback and drive continuous improvements Regular store Audit and Reporting 3+ years in customer-facing retail or hospitality roles Strong interpersonal and conflict-resolution skills Familiar with NPS, CSAT, or customer feedback tools Leadership or mentoring experience preferred Customers forget prices but they never forget how you made them feel. The Retail Delight Leader makes sure every moment in-store is meaningful, personal, and true to our promise: Satisfied or Satisfied
Ride River
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