AR Collections _ O2C _ Immediate

Role & responsibilities

Order Approval. Orders must be reviewed and ensure accounts are up to date before allowing orders to be processed. Orders over the credit limit will be sent to the credit manager for review and approval of the credit limit.

Payment Postings and Reconciliations. Post payments to customers from all bank accounts, reconciles with posted bank transactions, works with the AP department to have refunds issued when needed, and contacts customers with duplicate payments.

Cash Application. Accepts payments for customers who request payments through cases, phone calls or emails for processing. Apply payments to customer invoices per customer remittance.

Account Reconciliation. Prepares and records financial transactions for assigned accounts to accumulate and record accurate and timely financial history. Ensures daily deposit reconciliation; maintains daily, monthly reporting for audit purposes. Reconciles daily deposit totals, review, and correct discrepancies. Responsible for cash balancing and reconciliation of bank deposits and communication between internal and external customers. Write off FX fees, and slight differences on accounts.

Research and Resolution. Researches and accurately distributes payments with no apparent invoice number, or date-of-service. Research and determine the correct claim for the payment if there is a valid date of invoice and accurately apply payment to correct invoice.

Ensures Compliance. Research compliance with customers through online portals, work with the warehouse team to dispute issues. Create customers credit memo in relation to deductions that are on payment, create debit memo to reverse paybacks disputed and paid back to the company. Review and understand customers' contracts and understand if the credits that customers are taking are indeed valid.

Systems Capability. Manage cases in Salesforce, understand how to review customer accounts and orders in the system. Understand how to review and pull copies of statements in Great Plains, understand how to pull copies of invoices, and credits/returns for customers. Manage accounting, collection, and personal inbox emails from internal and external customers.

Collections. Review past due customers, send out customers statements. Making outbound collection calls in a professional manner while keeping and improving customer relations. Taking inbound calls from customer calls in relation to their account